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MFG Quality Assurance Team Leader I - San Antonio, TX 78218




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Full Job Description

HEB Overview: H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 110,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.

Job Description:

Job Summary: Deliver superior products of high quality and low cost while continuing our commitment to the growth, development and training of our People and continually meeting our commitment to achieve superior service levels.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

What is the work?

Management / Quality Assurance Training:

- Spends majority of the time using independent judgment making employment- and business-related decisions, or effectively recommending such decisions (e.g., product- / department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters)

  • Supports / models a safety and quality culture (e.g., expectations, education, awareness, discipline)
  • Defines / maintains staffing requirements

- Onboards Partners formally on H-E-B culture, policies, and initiatives

  • Trains / develops Partners in line with QS 62-01 and the TWI Initiative
  • Set expectations, responsibilities, and accountabilities; observes behavior; provides feedback; follows up
  • Fosters teamwork and cooperation between departments
  • Trains Partners on QMS, EOQ, and division roadmap
  • Routinely meets with Partners to capture / address morale, performance, and critical workplace indicators
  • Identifies / mentors Partners for succession planning
  • Uses GAPs, KPIs, and IDP to develop talent and upgrade leadership division-wide
  • Maintains certifications / certifies Partners per QA standards
  • Develops / maintains peer relationships
  • Assists in driving Facility continuous improvement
  • Monitors compliance with internal practices and external policies, procedures, guidelines, and governance
  • Provides input on staffing levels; participates in sourcing and interviewing candidates
  • Identifies / develops team coordinators
  • Processes work injuries; leads root cause analyses (RCA)
  • Develops / and administers performance appraisals
  • Ensures appropriate awards and recognition
  • Supports / drives division initiatives in line with the division business plan and strategic roadmap
  • Leads quality discussions and decisions (e.g., MRB, dispositions) via use of quality tools and procedures
  • Uses quality tools to drive out cost by influencing facility leadership team
  • Prepares quality metric trends / reports to update Facility leadership
  • Uses RCA to investigate / report incidents, events, and customer complaints; provides appropriate corrective action in collaboration with Facility leadership
  • Oversees / maintains Quality Management System; uses approach deployment results to close compliance gaps
  • Establishes / maintains / improves food safety (HACCP) and quality plans in collaboration with Facility leadership
  • Leads Facility in auditing activities as an expert, auditor, escort, teacher, and advisor
  • Ensures compliance with regulatory requirements and product specifications
  • Serves as Facility SQF Practitioner
  • Models / fosters a service mentality; supports servicing internal and external customers when applicable
  • Supports all new launch / new process projects using applicable quality tools (e.g., FMEA)
  • Evaluates service level impact using risk assessment process
  • Ensures QA team executes first offline release protocols in an efficient, effective manner
  • Adequately controls quality-related expense and labor
  • Informs Plant leadership of opportunities to reduce shrink or other forms of waste
  • Provides input / assists with preparation and submission of capital requests

What is your background?

  • A related degree or comparable formal training, certification, or work experience
  • ASQ certifications (CQA and CHA)
  • Successful completion of company-sponsored training and development classes; participation in leadership training

Do you have what it takes to be a fit as an H-E-B QA TL?

  • Working knowledge related to application of / compliance with industry regulations, EEOC, and employment laws
  • Strong interpersonal skills
  • Strong verbal / written communication and presentation skills
  • Strong critical thinking and numerical reasoning skills
  • Intermediate skills operating internal / external software and systems (e.g., databases, spreadsheets, statistical, QA)
  • Ability to manage multiple priorities and shift focus between / tasks; attention to detail

Can you...

  • Travel by car or plane with overnight stays
  • Work extended hours and rotating schedules

- Work in ambient temperatures ranging from -20F to 100+F; most often they are 65-85F





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