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MFG
Quality Assurance Team Leader I - San Antonio, TX 78218
HEB
Full-time
Job details
Job Type
Full-time
Full Job Description
HEB Overview: H-E-B is one of the
largest, independently owned food retailers in the nation operating over 400
stores throughout Texas and Mexico, with annual sales generating over $25
billion. Described by industry experts as a daring innovator and smart
competitor, H-E-B has led the way with creative new
concepts, outstanding service and a commitment to diversity in our workforce,
workplace and marketplace. H-E-B offers a wealth of career
opportunities to our 110,000+ Partners (employees), competitive compensation
and benefits program and comprehensive training that lead to successful
careers.
Job Description:
Job Summary: Deliver superior products of high quality and
low cost while continuing our commitment to the growth, development and
training of our People and continually meeting our commitment to achieve
superior service levels.
Once you're eligible, you'll become an Owner in the company, so we're looking
for commitment, hard work, and focus on quality and Customer service.
'Partner-owned' means our most important resources-People-drive the
innovation, growth, and success that make H-E-B The Greatest Omnichannel
Retailing Company.
What is the work?
Management / Quality Assurance Training:
- Spends majority of the time using independent judgment making employment-
and business-related decisions, or effectively recommending such decisions
(e.g., product- / department-related strategies, hiring, promoting,
disciplining, suspending, discharging, rewarding, or otherwise engaging in
resolving Partner-related matters)
- Supports / models a safety and quality
culture (e.g., expectations, education, awareness, discipline)
- Defines / maintains staffing requirements
- Onboards Partners formally on H-E-B culture, policies,
and initiatives
- Trains / develops Partners in line with
QS 62-01 and the TWI Initiative
- Set expectations, responsibilities, and
accountabilities; observes behavior; provides feedback; follows up
- Fosters teamwork and cooperation between
departments
- Trains Partners on QMS, EOQ, and division
roadmap
- Routinely meets with Partners to capture
/ address morale, performance, and critical workplace indicators
- Identifies / mentors Partners for
succession planning
- Uses GAPs, KPIs, and IDP to develop
talent and upgrade leadership division-wide
- Maintains certifications / certifies
Partners per QA standards
- Develops / maintains peer relationships
- Assists in driving Facility continuous
improvement
- Monitors compliance with internal
practices and external policies, procedures, guidelines, and governance
- Provides input on staffing levels;
participates in sourcing and interviewing candidates
- Identifies / develops team coordinators
- Processes work injuries; leads root cause
analyses (RCA)
- Develops / and administers performance
appraisals
- Ensures appropriate awards and
recognition
- Supports / drives division initiatives in
line with the division business plan and strategic roadmap
- Leads quality discussions and decisions
(e.g., MRB, dispositions) via use of quality tools and procedures
- Uses quality tools to drive out cost by
influencing facility leadership team
- Prepares quality metric trends / reports
to update Facility leadership
- Uses RCA to investigate / report
incidents, events, and customer complaints; provides appropriate
corrective action in collaboration with Facility leadership
- Oversees / maintains Quality Management
System; uses approach deployment results to close compliance gaps
- Establishes / maintains / improves food
safety (HACCP) and quality plans in collaboration with Facility
leadership
- Leads Facility in auditing activities as
an expert, auditor, escort, teacher, and advisor
- Ensures compliance with regulatory
requirements and product specifications
- Serves as Facility SQF Practitioner
- Models / fosters a service mentality;
supports servicing internal and external customers when applicable
- Supports all new launch / new process
projects using applicable quality tools (e.g., FMEA)
- Evaluates service level impact using risk
assessment process
- Ensures QA team executes first offline
release protocols in an efficient, effective manner
- Adequately controls quality-related
expense and labor
- Informs Plant leadership of opportunities
to reduce shrink or other forms of waste
- Provides input / assists with preparation
and submission of capital requests
What is your background?
- A related degree or comparable formal
training, certification, or work experience
- ASQ certifications (CQA and CHA)
- Successful completion of
company-sponsored training and development classes; participation in
leadership training
Do you have what it takes to be a fit as an H-E-B QA TL?
- Working knowledge related to application
of / compliance with industry regulations, EEOC, and employment laws
- Strong interpersonal skills
- Strong verbal / written communication and
presentation skills
- Strong critical thinking and numerical
reasoning skills
- Intermediate skills operating internal /
external software and systems (e.g., databases, spreadsheets,
statistical, QA)
- Ability to manage multiple priorities and
shift focus between / tasks; attention to detail
Can you...
- Travel by car or plane with overnight
stays
- Work extended hours and rotating
schedules
- Work in ambient temperatures ranging from -20F to 100+F;
most often they are 65-85F
06-2012
QA3232
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