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Quality Assurance Specialist  (Coffee) - New York, NY


(part of Nestl้)



Job details

Job Type


Full Job Description

At Nespresso we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. We're committed to delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with first-rate opportunities to push the boundaries of coffee exploration.


Position Summary:


Ensure quality & food safety processes awareness and implementation throughout the Nespresso organization. In this framework the Quality Assurance Specialist will assist in projects and lead tasks that ensure the implementation of quality related processes which will concern both our customers and employees.


Primary Duties:

ISO 9001:2015 • Ongoing updating of Document Management System and work along other department to ensure completeness • Support Internal Auditor training and Internal Audits within the company, including Boutiques preparation and audit readyness • Support and participate on the action plan for ISO 9001:2015 and during the external audit


Compliance: • Perform yearly Boutique/WH/POS audits, evaluate audit findings, coach BTQ to root cause and action plan properly and close out the report within resoanable time. • Ensure any imported or local developed products are in compliance with US legislations accordingly, including Food & Bites, accessories and local developments. • Provide support on any FSVP and Prop 65 analysis and/or requests. • Liase with Marketing and NUSA Regulatory experts to review all artworks within HQ system on time and ensure products are compliant with US legislations on labeling.


CAPA • Ensure appropriate Corrective and Preventative Actions (CAPA) are initiated, implemented and monitored. • Support quality related activities are implemented and followed (yearly traceability exercise, Quality & Food Safety (in Boutiques, warehouses and Point of Sale), Temperature control, Complaint Management, MRQSHE and BCP. • Support Complaints Management activies in liason with other departments. • Perform root cause analysis or GO SEE THINK DO when necessary and supporting other deparments if needed.


Food Safety • Ensure food compliance in Boutiques, offices & at events. Ensure food safety procedures are followed. • Train employees on food safety and increase food safety awareness through initiatives. • Perform PAS96 assessment and follow-up on open actions every 2 years. • Organize yearly water testing on the Boutique's network


Projects/Administrative: • Lead projects to assure quality awareness throughout the organization • Prepare reports to communicate outcomes of quality and technical activities • Identify training needs, organize and hold trainings to meet quality standards (e.g. yearly Quality Coaches conference) • Provide timely updates on accomplishment of projects.



Education: • Bachelors Degree in Food Technology/Science/Engineering required Experience: • 2+ years experience working in the field of Quality or related processes • Safety and Environment experience is a plus • ISO 22000 and HACCP a plus • ISO 9001 experience a plus • Project Management and organizational skills • Excellent communication skills, verbal and written • Knowledge of Quality Management System • Customer service orientation • Ability to assess and write Quality related processes • Ability to train people • Data collection, management and analysis • Willingness to travel within US Familiar with ISO 45001 and ISO 14001 preferred. Knowledge of local, state and federal environmental regulations a plus. Knowledge/use of Windows software (Word, Excel, PowerPoint), required. Ability to maintain a high level of confidentiality. Ability to work independently but with supervision. Team Player, ability to build and maintain relationships with both internal and external customers. Travel required, 25%


It is our business imperative to remain a very inclusive workplace.


To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestl้. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestl้ seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestl้ home.


Nestl้ Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: 1-800-321-6467.


This position is not eligible for Visa Sponsorship.



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