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Manager, Quality Assurance Systems - Willard, OH

Campbell Soup Company



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Imagine...working for a company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process.

We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences and perspectives fuel our growth and enrich our global culture.

We are looking for an individual who enjoys working in a fast-paced, team oriented environment, likes to be challenged, and values the opportunity to make a difference.

General Summary

Reporting to the Quality Assurance Manager, the Quality Systems Manager is responsible for development, maintenance and continuous improvement of all site Food Safety and Quality systems. The Quality Systems Manager will be a subject matter expert on regulatory, Campbell Soup Company and 3rd party certification requirements and will ensure compliance to these programs by partnering with site operations, sanitation, maintenance, and distribution team members. Position will be responsible for strategic and daily support of food safety compliance initiatives related to supply base, ingredients, packaging materials, quality policies, scorecard metrics and training programs. The Quality Systems Manager will serve as the site designated PCQI and SQF Practitioner and will coordinate all auditing, verification, validation, and routine monitoring activities related to maintaining these critical systems.

Primary Responsibilities

  • Function as lead PCQI, responsible for conducting risk assessments and organizing program assessments for continuous improvement of food safety and quality systems.
  • Maintain and update records related to facility food safety and quality control plans.
  • Lead site Food Safety/HACCP team and update plant leadership team regularly on food safety and quality plan performance metrics.
  • Follow up on all preventive control deviations and food safety monitoring failures, document risk assessments related to food safety related incidents.
  • Ensure validation activities related to preventive controls and quality control points are completed per schedule.
  • Manage Quality Documentation Control program, create new documents, revise existing documents, and oversee the effective distribution of site policies, procedures, work instructions, training, and operational documentation.
  • Regularly perform program gap assessments against Campbell Soup Company standards and develop corrective action plans to improve compliance.
  • Responsible for plant internal quality system audits and GMP inspections. Develop audit schedule, coordinate training and calibration of internal audit team, develop checklists, generate reports and follow-through with corrective actions to ensure CARs are completed and audits are closed. Participate in the program as a lead auditor/inspector.
  • Lead plant external quality system and regulatory visits, including FDA, ODA, SQF and Kosher. Organize external certifications if required for new projects.
  • Conduct additional non-formal routine facility inspections to verify facility compliance with plant Good Manufacturing Practices and Food Safety program requirements. Coach employees daily on GMP and “food safe” behaviors in the production environment.
  • Oversee site Environmental Monitoring Program, work with sanitation team and direct reports to complete sample collection and follow up on any associated corrective actions.
  • Oversee plant analytical testing and equipment calibration programs. Responsible for validation of sampling and test methods and conducting regular proficiency testing with operators.
  • Champion plant traceability program for ingredients, packaging materials, and finished products. Work with QA Business Unit representatives (Cookies/Crackers) to complete trace exercises and rate program effectiveness.
  • Maintain site food defense plan and meet regularly with cross functional food defense team members
  • Maintain business continuity plan and crisis management plans, conduct annual business continuity exercises with staff team
  • Stay up to date on food safety legislation and industry news, notify plant leadership team on any relevant changes and updates
  • Provide direction to direct reports, develop team members in leadership and quality management skills. Perform informal and formal performance evaluations.
  • Evaluate new products, equipment installations and production lines for food safety risks and update relevant documentation; assist with commissioning activities and release prior to production of first product.
  • Serve as the primary point of contact for the Quality Assurance Department in the absence of the Quality Assurance Manager. Be available to support additional objectives, as assigned by the Quality Assurance Manager.

Minimum Qualifcations

  • Undergraduate degree in food science, biology, or related technical field
  • 4+ years food industry experience with demonstrated achievement in Food Safety and Quality leadership
  • HACCP Certification
  • Preventive Controls for Human Foods – PCQI
  • Practical knowledge and application of food safety principles (ex. Regulatory, FSMA, HACCP, SQF, GMPs, microbiology etc.)
  • Computer proficiency with Microsoft Office software (Excel, Word, PowerPoint) and able to learn other software systems
  • Proficient in SAP or similar ERP system
  • Effective presentation, verbal, and written communication skills
  • Familiar with continuous improvement, six sigma and lean manufacturing concepts
  • Strong interpersonal skills and leadership abilities
  • Promote engagement and diversity

Work Environment

Work environment is primarily Office and lab setting with regular exposure to plant manufacturing environment including walking, standing, climbing stairs, crouching, bending and lifting up to 25lbs. Work includes exposure to loud noises and manufacturing equipment and requires strict adherence to lockout, personal protective equipment and plant safety policies.

The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion or any other classification protected by law.

In that regard, U.S. applicants and employees are protected from discrimination based on certain categories protected by Federal law.



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