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Food
Safety & Quality Manager - Brand Operations Services - Project Associate
7 - Atlanta, GA 30303
Deloitte
Job
details
Job
Type
Full-time
Location
191
Peachtree Street NE Suite 2000, Atlanta, GA 30303
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Not provided by employer
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$71.3K - $90.3K a year is Indeed's
estimated salary for this role in Atlanta, GA.
Full Job Description
Unanticipated risks have great consequences for clients.
That's especially true today as new risks and complexities brought on by
regulatory mandates, rapidly evolving technologies, and the digitalization of
business operations are disrupting traditional business models. Deloitte Risk
and Financial Advisory's Hybrid-Operate teams deliver next-generation managed
services and advanced technology products to help organizations solve complex
problems on a long-term basis. Teams do this by bringing together advanced
analytics, robust domain knowledge and experience, and strong technology
products to help clients monitor, manage, and measure their operational
environment for risk.
Deloitte's Brand Operations Services is looking for an experienced client
management professional to oversee engagement planning and economics for
multiple restaurant and food service clients, manage staff performance,
development and retention and to serve as a subject matter expert on food
safety and quality industry trends.
The Food Safety & Quality Manager will be responsible for:
- Planning and executing engagements to
meet client expectations and financial targets
- Monitor staffing operations, performance,
and development, including mentoring and performance feedback
- Improving engagement profitability and
understand fundamental risk management
- Supporting business development team in
identifying growth opportunities, creating sales materials, and shaping
growth strategies
The work you will do
- Work with Delivery team to drive
successful account operations by keeping balance between clients'
expectations and delivery realities
- Involved in pre-sales activities within
their function including:
- Create/design content for pursuits
- Develop pricing models for review by
solution leadership
- Contribute to presentations and materials
that explain the value proposition for the food safety & quality
solution
- Become familiar with solution's
capabilities and aware of broader Deloitte capabilities
- Provide food safety & quality subject
matter expertise on pursuits and proofs of concept
- Identify, define, and articulate new
solutions, efficiencies, and benefits, in order to increase the services
provided to clients to maximize account revenue
- Develop food safety & quality
eminence within Deloitte and marketplace including:
- Support the expansion of services in the
marketplace through accounts and relationships
- Account/Contract Management - All aspects
of the client contract are understood and performed meeting all
expectations
- Participate in the hiring, recruiting,
and training of all new individuals/hires within the food safety &
quality offering
Client Execution:
- Primary point of contact for a
significant client or portfolio of clients. Ensuring daily activities
are properly coordinated and delegated to proper teams and SLAs are
being met
- Provides continuous feedback and
recommendations on client programs
- Responsible for account management
oversight which includes but is not limited to client management,
staffing, and logistics -
- Effectively training staff and
continuously developing all team members on their account(s)
- Meet all contract and Deloitte
compliance requirements within their accounts
- Delivery of all client data, reports,
and correspondence generated are accurate and complete
- Identify, respond to, and resolve any
client issues in a timely manner
- Interface with Deloitte's IT resources
to deliver on all clients' technological needs as applicable
- Ensure regional staff utilization by
working closely with the leaders and account team ensure maximum
productivity
The successful Manager will demonstrate the following
attributes:
- Demonstrated project management
experience
- Ability to coach and develop staff
- Creates project and team goals and aligns
team around those goals
- Successfully develops and maintain client
relationships
- Consults, organizes, and communicates
client instructions and manages deliverable expectations
- Cost management against project budgets
including:
- Managing staff utilization, forecasting,
logistics, and minimizing/controlling all travel costs, and other
direct client related costs while maintaining highest quality standards
- Ensuring timely invoicing and
collections from account team
- Reviewing account engagements to ensure
revenue and costs are accurately reflected and tracking in line with
expectations. Support leadership in identifying opportunities for
improvement
- Supporting leadership in expanding
business with the client, including working on proposals
Required Qualifications
- Bachelor's Degree in hospitality
management, business administration or related work experience
- 5+ years' experience in food safety &
quality client relationship management or relevant experience
- Strong knowledge and understanding of
current and emerging food safety & quality trends
- Proficiency with all current technology
and Microsoft Office programs, including, but not limited to:
- Word, Excel, PowerPoint, Outlook, Teams
- iPad / tablet / notebook / smartphone
functionality
- Comfortable with both Android and Apple
systems
- Ability to travel up to 50%, on average,
based on the work you do and the clients and industries/sectors you
serve with meetings and site visits (both driving and air travel) as
required by the client. Overnight stays may be required
- Applicable certifications preferred
(i.e., Hazards Analysis Critical Control Points (HACCP), Certified
Professional - Food Safety (CPFS), ServSafe,
Allergens, Food Borne Pathogens, Certified Quality Auditor (CQA),
Preventive Controls Qualified Individual (PCQI) etc.)
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