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Regional
Technical Manager, Costa Coffee - Atlanta, GA 30313
The Coca-Cola Company
Hybrid remote
Full-time
Job details
Job Type
Full-time
Indeed's
salary guide
·
Not
provided by employer
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$118K -
$150K a year is Indeed's estimated salary for this role in Atlanta, GA.
Full Job
Description
The Regional Technical Manager is responsible for
Technical governance and performance in Region for all platforms. Ensuring
that governance procedures are in place for to manage Technical risk across
Technical commercialisation, Quality & Food
Safety and Occupational Health & Safety e.g. creates new processes where
relevant, including an auditable regional Technical management system and
regional internal audit program. Ensures Technical compliance requirements
are identified, and delivered with cross functional business teams for New
Market entry and launch of Platforms new to market.
First point of contact for Technical with Coca-Cola
Technical teams, Bottler teams and Costa Global Technical Team
Key activities include:
- Drives
Technical performance via metrics and targets, reporting and governance
reviews with Regional Executive team (covers Coca-Cola, Bottler &
NSF managed activities within the Region).
- Responsible
for identification of Technical risk and ensuring effective management
to either, eliminate, mitigate or escalate to the Regional Executive
team and the Global Technical Director where appropriate.
- Creates
Regional/local country procedures and defines ways of working to ensure
Technical compliance in the Region. e.g. Incident Management Crisis response
processes (IMCR), Consumer complaint management to support the Regional
business.
- Ensures
seamless New Market entry and launch of Platforms new to market by
confirming Technical processes with Coca-Cola OU contacts and Bottlers.
Defines ways of working and governance process to ensure Costa Technical
standards are clear and embedded by bottlers and their customers e.g.
Proud to serve, bottler technical standards and guidance for customers.
- Ensures
Customer complaint processes are in place for new markets, bottlers and
customers. Leads Technical IMCR management in region, responsible for
ensuring effective investigation and issue resolution. Ensures provision
of Technical data from suppliers to bottlers where required. e.g.
specifications, certificates of analysis.
- Manages
specifications for regional and local country developed beverage
products.
- Responsible
for regional Health & Safety accident reporting, including to
relevant Government authorities where required.
- Responsible
for ensuring Technical approval of locally managed Suppliers, Roasteries
and Distribution warehouses.
- Ensures
Regional Equity & Franchise Partner stores meet
Technical/H&S/Regulatory requirements, working closely with NSF and
China team to ensure effective escalation of issues.
- Governs
Technical commercialization process for locally developed/launched
products.
- Highlights any
Technical resource requirements to support project delivery. Works with Coca-cola OU contacts to ensure Technical compliance
is assured.
- Develops and
deploys internal audit process to ensure Regional Technical compliance.
- Supports
development of Global Technical processes and represents region on
Global Technical lead team.
Key stakeholders include:
- Regional
business and project managers.
- Regional
Executive team.
- Global
Technical Director, Head of Global Technical Operations, Bottler
Technical and Quality Directors and managers.
- Relevant SC,
Procurement, Franchise and Equity partners, Supplier and Bottler
contacts.
The Technical Manager will need a detailed understanding
of the Regional business and processes to ensure effective Technical
management of activities.
Skills & Experience
- 5 years
Technical or Quality & Food Safety Management experience in Supply
Chain & Retail environment
- Track record
of ensuring Governance programs for Supplier Approval, Manufacturing
process technology across multiple product categories, Q&FS in
manufacturing, distribution and stores)
- Experience
delivering Quality & Food safety management for High risk products
(Allergen, Microbiological, Chemical and Physical risks)
- Proven ability
to manage senior stakeholders and negotiate courses of action in the
event of serious Food Safety & Occupational Health & Safety
incidents
- Experience of
managing root cause analysis with Third Party Suppliers & Partners
in the event of Product incidents
- Proven track
record of delivering Techncial performance
across a range of Technical metrics
- Experience
delivering Technical performance in line with International and USA Food
legal & regulatory requirements and specific country Health &
Safety legislative requirements where relevant
- Ability to
travel in Region where necessary for audit & root cause analysis and
troubleshooting
Preferred
- Degree in
either Science of Food Science related subject
- IS0 Lead auditor
qualified
- Preferred
experience in Food Safety & Quality management for multiple product
categories, including: Dairy, Coffee, Ready meals, Cakes & pastries
- Knowledge of
systems management e.g. IS0 9001, FSCC 2200, BRC Food standard, BRC
Distribution standard, IFS Food Quality Management
- Training in
basic Food law and regulatory requirements including Due Diligence laws.
- Note this is a
hybrid position, based in Atlanta, US
Skills:
Compliance
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is
grounded in our company purpose, to refresh the world and make a difference.
We act with a growth mindset, take an expansive approach to what’s possible
and believe in continuous learning to improve our business and ourselves. We
focus on four key behaviors – curious, empowered, inclusive and agile – and
value how we work as much as what we achieve. We believe that our culture is
one of the reasons our company continues to thrive after 130+ years. Visit
Our Purpose and Vision to learn more about these behaviors and how you can
bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
national origin, religion, sexual orientation, gender identity and/or
expression, status as a veteran, and basis of disability or any other
federal, state or local protected class. When we collect your personal
information as part of a job application or offer of employment, we do so in
accordance with industry standards and best practices and in compliance with
applicable privacy laws.
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