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R&D Documentation Specialist I - NOW Foods 


Plant (Bloomingdale, IL)


Quality R&D





Founded by Elwood Richard in 1968, NOW Foods has grown from a small, family operation to a highly-respected manufacturer of natural health products. Today, NOW Foods manufactures and distributes over 1,400 dietary supplements, natural foods, sports nutrition, and personal care products. NOW’s state of the art manufacturing facilities are GMP-certified, and our quality testing labs are among the best in the industry.  The company has over 1,500 employees and its products are sold in more than 60 countries. The company remains family-owned and committed to its original mission: to provide value in products and services that empower people to lead healthier lives.


NOW offers a competitive compensation structure and a comprehensive benefit package which includes medical, dental and vision plans from tier one companies, Paid Time Off, 401k match up to $6,500 per year, educational assistance and company-paid disability and life insurance.  NOW employees also enjoy a wide array of unique benefits such as company-paid profit sharing, quarterly bonuses, employee discount, wellness program, company-paid Teladoc and Rx’nGo, and much more!  Many of our benefits are 100% paid by NOW – this is why NOW Foods has been awarded as one of the “101 Best & Brightest Companies to Work for” in Chicago NINE years in a row, and on the National Level THREE years in a row!


To learn more about NOW Foods, visit or like us on Facebook at .



Provides technical support for NOW Health Group products and services to retailers, consumers, and other customers by performing the following duties.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Reviews raw material specifications, certificates of analysis, Safety Data Sheets, Process Flow Diagrams, Analytical Test Methods, Organic Certification, Non Genetically Modified Organism Documentation, Allergen Information, Ingredient Declarations, Nutritional Composition, Vendor Disclosures, etc. to complete R&D projects.  
  • Procures technical information for formulation development. Completes, verifies accuracy, and maintains raw material, WIP and SDS sheets.  
  • Analyzes and provides effective solutions to chemistry-related issues.  Identifies tests, sends samples to labs for analysis, interprets results, and reviews and investigates manufacturing procedures and chemical literature. 
  • Enters formulas into Oracle to be reviewed and placed into Approved for Use status. This includes new products, product improvements, International and Private Label requests, OOS dispositions for incoming raw materials, etc.
  • Develops new master formulas as assigned.
  • Updates Master Formulas, Oracle formulations and/or processing/packaging instructions with information provided by R&D personnel.
  • Reviews formulas for overages and label claims when prompted by incoming material OOS investigations.
  • Coordinates and organizes shelf life studies initiated by R&D.
  • Coordinates and organize all QC special requests by submitting, tracking, following-up, and providing a summary to the R&D project owner.
  • Communicates project details with other departments.
  • Develops preliminary specifications for new and existing items to be approved by Quality Assurance.
  • Creates item numbers in Oracle as assigned.
  • Coordinates pilot trials and/or in-process testing as assigned.
  • Prepares and submits samples for Quality Control spike tests and communicates results.
  • Provides detailed justifications for raw materials and in-process mixes that are out of specification.
  • Complies with safety and GMP requirements. 



Supports a culture of safe production and operations; follows all safety rules and procedures. Actively participates in the safety program by: engaging in training activities to learn what constitutes a safety hazard; reporting safety concerns to the supervisor, submitting safety suggestions, and correcting or reporting to the appropriate people when an employee sees a workplace health or safety hazard, until it is resolved. Assists with communicating safety information to new employees. Fulfills responsibilities as outlined in the company safety management plan.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.



Bachelor's degree (B. S.) in Chemistry, science, or related field from four-year college or university, and one-year experience preferred in Quality Assurance or Quality Control, experience in the pharmaceutical or medical device industries a plus. Working knowledge of Chemistry is preferred.   



Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.  Excellent verbal and written communication skills required. 



Excellent interpersonal, organizational, and attention to detail skills required. Basic computer skills required, including proficiency with Word and Excel.  Oracle and Shared Point experience a plus.



Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.    



Excellent problem solving skills required.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand, walk, ascend and/or descend stairs; and reach with hands and arms. The employee is required to regularly use the telephone and computer. The employee is occasionally required to taste or smell.   Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. 



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee may frequently be exposed to vapors and/or herbal aromas.  The noise level in the work environment is usually moderate.


It is the policy of NOW Foods to prohibit discrimination of any type, and to afford equal employment opportunities (EEO) to all employees and prospective employees, without regard to race, color, religion, gender, national origin, age, disability, sexual orientation or any other characteristic protected by law.

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