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The Quality Management Specialist (QMS)
is a position on the Operations team reporting to the District Manager. The
QMS conducts audits that measure conformity to established regulatory,
industry and proprietary brand standards for clients in the restaurant,
hotel, supermarket and health care industries. In many cases, the QMS uses
best practices and experience to work with a client in a way that goes past
auditing and addresses root cause and business solutions.
Responsibilities Include
Performing food safety and brand
standards audits in retail settings, including restaurants/food service and
supermarkets
Consulting with clients on issues
observed during inspections
Developing and maintaining client
relationships
Facilitating communication of food safety
and brand standard information to clients
Utilizing problem solving and judgement to provide clients with ways to solve
concerns and avoid future problems
Educating clients regarding issue
resolution, the science of why problems occur and best practices to avoid
problems
Understanding quality and flavor
profiles, including tasting, that go beyond manuals and written analyses
Observing cooking, preparatory processes
and clean-up to ensure proper practices, safety and customer satisfaction
Evaluating, in a direct manner, customer
experiences with clients
Promptly completing and submitting
assigned reports
Consistently traveling daily throughout
the assigned territory - The QMS must maintain a service vehicle and
service equipment in excellent condition
Overnight travel in the region is
required; Up to 50% or 10 days a month
Weekend and evening work will be required
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