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Requisition Number

11-0013

Post Date

1/18/2011

Title

Strategic Account Manager - Food Safety Charlotte, NC

City

Charlotte

State

NC

Description

A Strategic Account Manager is part of the Customer Care Team reporting to the Strategic Account Team Lead. The primary focus of this position is to build positive, professional relationships throughout all levels of designated client organizations and to manage client expectations in order to retain and increase the volume and quality of business awarded to Steritech. An essential part of this is orchestrating client services, pricing analysis and integrity, compilation and presentation of suitable summary and exception reporting, and the communication and escalation of issues where appropriate.

Position Description

Establish and maintain effective professional and consultative relationships at all levels through assigned client organizations

Maintain the confidence of key client contacts in order to retain and increase the volume and quality of business allocated to Steritech

Ensure consistency and integrity of the Steritech program at all levels of assigned client organizations. This includes pricing, service delivery, program specifics and any other unifying elements

Expeditiously respond to complaints and request for information

Maintain expert knowledge of Steritech Food Safety Protocols, and specific customer brand requirements

Provide feedback through technical and/or business reviews to assigned clients on successes and opportunities in their pest prevention program

Communicate with Steritech management on successes, opportunities, issues, competitive initiatives, market trends and concerns with respect to assigned clients

Provide current information related to client specific parameters to the operations, technical and other teams who need to know

Ensure consistency through service reviews

Ensure billing and reporting are completed according to parameters agreed with clients

Provide field training to assigned clients relations

Requirements

Position Requirements

At least five (5) years experience in Account Management

At least five (5) years experience in Food Services

Must be able to travel overnight to client's facilities (up to 50%)

Desired Skills and Experience

Bachelor's degree is preferred

Experience in Sales a plus

Experience in Project Management a plus

The Steritech Group, Inc. is an Equal Opportunity/Affirmative Action Employer

Apply On-line

 

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