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A Strategic Account Manager is part of the Customer Care
Team reporting to the Strategic Account Team Lead. The primary focus of
this position is to build positive, professional relationships throughout
all levels of designated client organizations and to manage client
expectations in order to retain and increase the volume and quality of
business awarded to Steritech. An essential part of this is orchestrating client services,
pricing analysis and integrity, compilation and presentation of suitable
summary and exception reporting, and the communication and escalation of
issues where appropriate.
Position Description
Establish and maintain effective professional and consultative
relationships at all levels through assigned client organizations
Maintain the confidence of key client contacts in order to retain
and increase the volume and quality of business allocated to Steritech
Ensure consistency
and integrity of the Steritech program at all
levels of assigned client organizations. This includes pricing, service
delivery, program specifics and any other unifying elements
Expeditiously respond to complaints and request for information
Maintain expert knowledge of Steritech
Food Safety Protocols, and specific customer brand requirements
Provide feedback through technical and/or business reviews to
assigned clients on successes and opportunities in their pest prevention
program
Communicate with Steritech management on
successes, opportunities, issues, competitive initiatives, market trends
and concerns with respect to assigned clients
Provide current information related to client specific parameters
to the operations, technical and other teams who need to know
Ensure consistency through service reviews
Ensure billing and reporting are completed according to parameters
agreed with clients
Provide field training to assigned clients relations
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