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Retail
Quality Assurance Manager, New York
Starbucks
Coffee Company
Job
Summary and Mission
This
job contributes to Starbucks success by providing subject matter expertise
and implementation support for retail food safety, store cleanliness and
store conditions standards. Assures an uncompromising experience for all
customers by assessing retail stores, educating field partners and resolving
quality issues. Models and acts in accordance with Starbucks guiding
principles.
Summary of Key Responsibilities
Responsibilities and essential job functions
include but are not limited to the following:
- Builds effective
cross-functional relationships with field facilities and other
professional services teams.
- Consults with regional retail
operation leaders to identify opportunities and drive improvement in
execution of food safety and cleanliness standards in retail stores.
- Implements and monitors quality
assurance programs to ensure they meet or exceed intended objectives.
Reviews company business initiatives to ensure alignment with retail
quality assurance standards.
- Interfaces with Local and State
regulatory authorities to resolve issues and gain support for Starbucks
program initiatives.
- Manages third party audit
program for region. Analyzes, summarizes and leverages audit data and
pest control report information to identify risks and improvement
opportunities. Devises and communicates improvement strategies to field
leadership teams.
- May provide technical guidance
for quality assurance specialists in Region.
- Provides guidance and direction
to ensure in-store understanding and compliance with Starbucks standards
and local health codes.
Summary of Experience
- Food Safety/Retail Quality
program leaderships in regulatory and/or private sector capacity - 5
years
- Registration Environmental
Health Specialist (REHS) or Certified Professional - Food Safety
(CP-FS) certification in lieu of or in addition to regulatory
experience
Required Knowledge,
Skills and Abilities
- Ability to work as part of a
team
- Ability to analyze complex
data, draw conclusions and make recommendations
- Ability to assimilate new
information quickly and react positively to new and challenging
opportunities
- Ability to make progress in
spite of setbacks or lack of clarity
- Ability to manage and resolve
conflicts
- Ability to operate effectively
in a fast-changing environment
- Familiarity with quality
documentation system
- Ability to articulate and sell
quality assurance programs and continuous improvement goals
- Ability to provide training in
the area of food safety and sanitation to retail partners
- Ability to solve quality and
regulatory issues through data, processes and influencing skills
- Ability to communicate
effectively with facilities and the retail operations team
- Familiarity with food regulations
and retail food sanitation practices
Apply
Now
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