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CSC-Quality Assurance Supervisor - Seattle, WA

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Job Description

Role Purpose Statement: The job incumbent manages a shift, an area and/or a department within the Customer Service Center (CSC). Also monitors and engages employee safety within the CSC.

Duties and Responsibilities
Supervisor Responsibility

     Supervise daily area / department activities in the CSC

     Conduct daily work group meetings

     Manage allocated labour to maximize productivity

     Schedule and control employees to meet labour productivity and overtime targets

     Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)

     Document and follow up on all department processes in order to implement improvements
Quality Assurance

     Supervises the CSCs Quality Initiative

     Ensure compliance with all Global Quality Standard (GQS), HACCP, FDA, USDA requirements, as well as, other regulatory agencies and airline customer Quality requirements

     Partners with CSC Leadership to ensure Audit Readiness

     Regularly trains all employees on proper Food Safety, Hygiene and Handling Procedures

     Ensure that the area of responsibility is properly organized, staffed and directed

     Guide, motivate and develop the subordinate employees within the Human Resources Policy

     Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team

     Make the company''s values and management principles live in the department(s)

     Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations

     Participate and support company sponsored initiatives such as GQS, HACCP, Lean Manufacturing, Employee Safety and CBase

Required Skills

     Bachelor''s degree preferred

     One to three years of related work experience required in a Quality position

     Proven analytical and leadership skills

     Strong interpersonal and communication skills

     Ability to develop and lead others to obtain desired results & achieve budget

     Working knowledge of Good Manufacturing Practice (GMP), FDA, USDA and HACCP regulations

     Excellent verbal, written and organizational skills required combines with an aptitude for multi-tasking

     Good knowledge of Microsoft Office and Windows-based computer application

Job Location

Seattle, Washington, United States

Position Type



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