National Meat Association

Food Safety Account Coordinator - Ann Arbor, MI

NSF International - Ann Arbor, MI

NSF International - Ann Arbor, MI 48103

We are seeking an account coordinator for our Food Safety & Quality group to manage assigned food safety customers and be the primary point of contact for all NSF services.  Manage and coordinate food safety audit programs as agreed upon between NSF, clients, and customers. This position is expected to last approximately three (3) months.

Principal Accountabilities:
1.Manage annual audit projects for assigned customers from request through audit completion and invoicing.
2.Review audit requests for completeness and promptly contact customers with initial request status (i.e. notice of receipt, required additional information, fee estimation and estimated turnaround time).
3.Communicate any customer special needs, requests, requirements or deadlines to auditors to assure customer needs are understood and will be met by each auditor.
4.Review and distribute audit reports, follow up letters, and other written correspondence.
5.Assist with corrective action follow-up and completion to satisfy client requirements.
6.Accurately maintain customer databases such as OASIS and Nucleus.
7.Create audits and run program reports.
8.Assist with auditor calibration and provide feedback to business unit on auditor performance.
9.Assist with coordination and participate in new auditor training and annual auditor calibration meetings.
10.Handle all incoming internal/external customer concerns regarding the business unit's audits and services.
11.When appropriate, during customer communication, introduce services and programs to existing customer base and future prospects to further expand business.
12.Perform other duties as requested.

Required Qualifications:
1.Associate degree.
2.A minimum of two (2) years related work experience.
3.Ability to work independently and follow through on all assignments.
4.Strong knowledge of geography, mapping, logistics.
5.Exceptional attention to detail.
6.Excellent organizing and multi-tasking skills.
7.Experience with customer service.
8.Experience with Microsoft Office Suite, i.e. Word, Excel, Outlook, etc.
9.Strong communication skills.

Preferred Qualifications:
1.Bachelor's degree.
2.Three (3) years or more relevant industry experience.
3.Work experience with a food processor, supermarket, or restaurant company/organization.

Physical Demand:
1.Required to sit for long periods of time.
2.Light physical effort required (ability to move 5 - 10 lbs. from one area to another).

Work Environment:
1.Work is performed in an office environment.
2.Smoke free work environment.

No phone calls, faxes or postal mail please.

 

*Smoke free work environment*

 

NSF and its subsidiaries are EO/AA employers - we welcome and encourage diversity in our workplace

 

NSF is a registered user of the E-Verify employment eligibility verification system


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