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Sensory Science Technician


- Research and Development

Primary Location

- USA-Massachusetts-MA - Burlington

Business Organization

- Green Mountain Coffee Roasters, Inc.


- Full-time


SUMMARY: The New Products Sensory Science Technician will assist Research and Development staff (Product, Package and Process) to optimize products for maximum consumer acceptance based on the results of difference and affective testing and descriptive analysis. The New Products Sensory Science Technician is responsible for assisting with sensory studies and experiments designed to describe and quantify the sensory properties of foods and ingredients in support of the New Product Development process. The technician will use sensory evaluation tools and practices to actively assist in guiding prototype development activities, managing the sensory component of shelf life testing, monitoring quality of in-market products via a store audit program, and conducting competitive product assessments. This role supports all activities related to product development, from bench top formulation to product commercialization. The role interacts routinely with Product Development, Processing, Packaging, Consumer Insights and Marketing.





         Serve as a shared resource for all Research and Development technicians to conduct sensory panels on new products. This would include ingredient evaluation and substitution panels, off-flavor assessment for suspected product/package interactions, difference from control testing on products manufactured at different sites or using new manufacturing process conditions.

         Screen/recruit in-house employees to participate in scheduled taste panels.

         Participate in and support sensory training activities (e.g. flavor and aroma lexicon development)

         Prepare and execute basic sensory tests.

         Assist in creating and establishing a local consumer testing program for new products using new and existing Keurig Authorized Distributors.

         Assist in the development and maintenance of computerized sensory support systems for data collection, analysis and reporting.

         Order supplies and maintain the Sensory Lab; manage incentives and programs for panelists.

         Assist in monitoring/executing off-site RGT tests.

         Communicate and interact frequently with the Coffee Department, Marketing and all R&D team members


         Ability to work independently on assigned tasks and projects, as well as within the structure of a cross-functional team.

         Ability to communicate ideas clearly and concisely.

         Ability to be adaptable and effective at prioritizing work tasks in a rapidly changing environment.

         Ability to apply problem solving tools and techniques in daily activities.

         Follows all policies, procedures, ergonomic standards and safety requirements directed by GMCR and the department.

         Performs other duties as requested by management.



         Bachelorís or Associates degree in a scientific discipline preferred; laboratory or culinary experience a definite plus.

         Familiarity with sensory evaluation principles, concepts and techniques (qualitative and quantitative).

         Familiarity with sensory data collection and statistical analysis software systems (e.g., Compusense, RGSYS, SIMS, etc).

         Basic understanding of the Product Development process is desirable.

         Willingness / ability to travel to other GMC manufacturing sites, specifically Essex and Knoxville, as needed.

         Strong knowledge of Microsoft Office suite, especially Microsoft Excel.

         Strong math, science, written and verbal skills.

         Strong organizational ability with great attention to detail needed.

         Ability to uphold Safety standards, participates in Continuous Process Improvement on the job, and follows our Manufacturing best practices.

         Ability to interact well with others, be a self-starter, and follows instructions.


         Predominately sedentary light office position with high frequency of keyboarding/computer work required (67% - 100% of the workday).

         Ability to lift items, frequently kneel, squat, bend, and stoop, twist, and reach overhead with repetitive motions.

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