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Quality & Food Safety Manager - West
Chester, PA
Company:
Mars, Incorporated
Location:
West Chester, PA 19380
Job Category:
Quality Assurance/Safety
Career Level:
Manager (Manager/Supervisor of Staff)
Reference Code:
WES00196
Contact :
Mars, Incorporated
Job Details
Quality.
Responsibility. Mutuality. Efficiency. Freedom. Unusual values for a $5
billion company? Not at Mars North America!
The Five Principles of Mars have inspired us for over 90 years. More than a
statement of values, they are the explanation for our success and the formula
for our future.
Mars North America creates the foods you love, like M&M's®, SNICKERS®,
DOVE® and UNCLE BEN'S® . . . and the foods your pets love, too, like
PEDIGREE®, CESAR®, WHISKAS® and SHEBA®.
We stand apart because we are a global leader in the food, snack and petcare industries and one of the most successful
family-owned businesses in the world. Currently, we are looking for
qualified, diverse individuals to apply for the following position:
Summary:
Quality is the first of our Five Principles: "The consumer is our boss;
Quality is our work; Value for money is our goal". These simple words
guide our approach to ensuring we deliver products that delight our consumers
and are of uncompromising safety standards.
This role is the champion and guardian of Quality and Food Safety for Flavia, North America.
Leading the implementation and continual improvement of the Q&FS
strategy, the role uses the foundation of the Mars Quality Management Process
(the QMP is equivalent to ISO 22000) to guarantee consistently high quality,
safe and legal products in all aspects of the supply chain. This is achieved
by leading the site Quality teams, working in partnership with key internal
clients, and leveraging the resources of the Mars Inc. Global Quality &
Food Safety community. By delivering excellence in product quality and food
safety we are able to sustain our business and fuel the growth of our brand.
Principal Accountabilities:
· Ensure Safety and
legality of Drinks products manufactured in West Chester manufacturing site
· West Chester site and
Quality Systems compliance to the Mars QMP verified by 'fresh eyes' Mars Inc
audit and independent 3rd party audit.
· Manage the
Product-Related Incident Management Process (PRIMP) to professionally manage
product-related quality incidents for North America
and communicate outcomes clearly, internally, externally, and corporately.
· Ensure alignment with
counterparts in Q&FS team based in UK
· Manage prompt and
thorough customer complaints process ensuring appropriate corrective and
preventive actions are in place
· Manage compliance to
other customer related requirements e.g. Kosher
· Drive 'Right First
Time' lean philosophy and measures in partnership with Operations.
· Develop pipeline
quality control plans for new products manufactured at West
Chester and support Research & Development to ensure that
product capability can be sustained long term.
· Ensure West Chester
associates are adequately trained in the use of necessary quality tools,
techniques & systems
· Manage and develop the
capability of Quality team associates to drive excellence in our brand
Other key facts about the role:
· Leads site VQA and QA
teams
· Key member of the
global Mars Drinks Q&FS leadership team
· Active participant in
global Mars Inc Quality & Food Safety group activities (TC, VC, Global
Meetings)
· International travel
1 - 2 times per year (planned)
· N.A. travel as
required
REQUIREMENTS:
·
Bachelor's degree / Masters degree preferred
· Degree in Food Science or
related subject plus 7 years of relevant experience in food industry
· Proven success in leading
and building effective teams
KNOWLEDGE AND SKILLS:
· Experience of Food Safety /
Quality Management leadership and techniques in the FMCG industry with
branded products
· Sound knowledge of current
food safety legislation, Q&FS standards
· Strong communication and
influencing skills, problem analysis and critical thinking skills
· Driving Quality & Food
Safety programmes / culture
· Incident / complaint
management experience
· Managing complex supply
chains / routes to market
· Dealing with regulatory
bodies
· Leading and developing
Quality / Food Safety teams
· Proven ability to work
effectively across functions
Role Objectives:
Achieve "Quality by Design" by prioritising
and managing: Key Quality attributes as identified by consumers, Food Safety
Risks, Legal and ethical parameters.
Manage and report against 4 key goals for
Mars Inc Q&FS:
· Customer Complaints to
target (details on request) with year one year reduction in quality holds
· Increase 'First Pass Good'
% (details on request)
· Incident management metrics
and y-o-y reduction
· Achieve Q&FS QMP scores
based on global verification (details on request)
Drive the Q&FS Strategies:
- Foster Quality & Food Safety Culture throughout Mars Drinks NA
- Establish effective talent pipeline for Q&FS NA
- Ensure Mars Drinks NA has appropriate knowledge for Quality
management and food Safety science
- Establish the Mars Inc QMP as the single set of Q&FS standards
for Mars Drinks
- Verify the elements of QMP are in place and having the desired
results
Apply
Here
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