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QUALIFICATIONS To perform this job successfully, an
individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill,
and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma
or graduate equivalency diploma (GED) and six months to one year related
experience and/or training; or equivalent combination of education and
experience.
VERBAL/WRITTEN SKILLS Ability to read and comprehend simple instructions,
short correspondence, and memos. Ability to write simple correspondence
and give clear instructions. Ability to spell correctly. Ability to
effectively present information in one-on-one and small group situations
to customers, clients, and other employees of the organization. Ability
to use phone in a polite and professional manner. Ability to read and
interpret documents such as safety rules, operation and maintenance
instructions, and procedure manuals. INFORMATION SYSTEMS SKILLS Ability
to add, subtract, multiply and divide in all units of measure using whole
numbers, common fractions, and decimals. Basic understanding of computer
hardware and Microsoft Windows environments. Ability to use phone to
make, answer, hold, and transfer calls and use voice mail. Ability to
learn routine and job specific Ross computer commands and functions.
Ability to demonstrate basic computer abilities including storage and
retrieval of data, basic word processing and spreadsheet usage skills and
use of e-mail.
REASONING/DECISION MAKING SKILLS Ability to apply common sense
understanding to carry out instructions furnished in written, oral, or
diagram form. Ability to deal with problems involving several concrete
variables in standardized situations. Ability to use initiative to
recognize problems and suggest possible solutions. Must seek approval of supervisor
before implementing solution. Mid-level decision making. Responsible for
comprehending processes. Ability to define problems, collect
data, establish facts, and draw valid conclusions.
ORGANIZATIONAL/PLANNING SKILLS Punctual Ability to stay on task and
finish on time Complete short-term projects Ability to maintain a
continuous process Perform multiple tasks Set and meet long-term projects
Prioritize, plan, organize, manage, and evaluate various job functions
Must continually analyze and create better methods for completing job
functions Receives prioritized project list from supervisor and
self-direct project tasks
PEOPLE SKILLS Possess a good attitude Willingly carries out assignments
Ability to communicate clearly and concisely Ask questions when unclear
of assignments Possess a team-oriented attitude Communicate problems and
solutions with others Ability to utilize leadership skills Train others
on tasks Communicate effectively in stressful situations Remain calm when
discussing emotional matters Knowledge & use of motivational language
Ability & willingness to see others perspectives Ability &
willingness to be empathetic when appropriate JOB SPECIFIC SKILLS Must be
willing to receive and all necessary training or certification as deemed
necessary
PHYSICAL DEMANDS The physical demands described here are representative
of those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee
is regularly required to stand; walk; use hands and fingers to handle or
feel; reach with hands and arms; and talk and hear. The employee
is occasionally required to sit; climb or balance; stoop, kneel, crouch,
or crawl; and taste or smell. The employee must occasionally lift and/or
move up to 50 pounds. Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral vision,
depth perception, and ability to adjust focus. WORK ENVIRONMENT The work
environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing the
duties of this job, the employee is regularly exposed to moving
mechanical parts. The employee is occasionally exposed to wet and/or
humid conditions; high, precarious places; toxic or caustic chemicals;
outside weather conditions; extreme cold; and extreme heat. The noise
level in the work environment is usually loud.
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