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External Manufacturing Quality and Food Safety Manager-FRA00105 - Missouri


As a part of the Mars family, The Nutro Company has more than 80 years of experience creating great-tasting, nutritious pet foods. We understand that your pets aren't just companions-they're important members of your family.  NUTROŽ is a global brand of super-premium, natural pet food products sold exclusively in Pet Specialty stores.  Natural ChoiceŽ food for dogs is the largest brand in the NUTROŽ portfolio.  As the #1 Selling Brand of Natural Dog Food in the Pet Specialty segment, Natural ChoiceŽ delivers targeted natural nutrition solutions to feed a lifetime of health and happiness.


The External Manufacturing Q&FS Manager leads the quality and food safety support efforts to assure the production and packaging of high quality and safe food products by external manufacturing and packaging suppliers that comply with Nutro's product design and meet Nutro's customer and consumer expectations.


The External Manufacturing Q&FS Manager is accountable for enforcing Mars Q&FS requirements at external manufacturing and packaging suppliers and provides direction and influence for continuous improvement to the suppliers' Q&FS systems.


Principal Accountabilities

ˇ         Manages and directs all Q&FS functions for external manufacturing and packaging suppliers.

ˇ         Assures that all products produced or packaged by external manufacturing suppliers are safe for consumption and conform to the intended product design, including change management and process improvement.

ˇ         Assures the effectiveness of the Corrective and Preventative Action program at the External manufacturer.

ˇ         Determines the disposition of all products produced or packaged by external manufacturing suppliers from analytical testing review. This includes positive release for micro as well as non-conforming products.

ˇ         Facilitates document control in Nexus, particularly for specifications for finished products and ingredients.

ˇ         In partnership with Innovation and Process Improvement teams, supports external manufacturing suppliers with the implementation of all new products and process improvement projects.

ˇ         Works closely with Supplier Quality Assurance with auditing external manufacturing suppliers and assures actions are taken to correct nonconformance items.

ˇ         Leads the review of external manufacturing suppliers for Nutro.

ˇ         Represent the "owners" of the Mars business at external manufacturing suppliers with respect to the Q&FS of products and the food processing environment.  This responsibility includes participation in the Management of Crises involving products, and the on-going interpretation and reporting of information from our customers and consumers.

ˇ         Assure adherence to the Mars Global Quality and Food Safety Standards by external manufacturing suppliers, including (but not limited to) HACCP, HRCI, QMP, and MQM.

Key Critical Competencies

ˇ         Functional/Technical skills

ˇ         Decision quality and problem solving capabilities

ˇ         Self-confidence and managerial courage

ˇ         Fully understand the business needs and impacts of difficult decisions

ˇ         Building Effective Teams

ˇ         Conflict Management

ˇ         Perspective

ˇ         Strategic Agility

ˇ         Effective oral and written communication skills

Decision Making Authority and Impact

ˇ         Q&FS decisions that can have catastrophic impact to consumer protection and Brand image.

ˇ         Notification of product quality and safety issues; identifying business risks and expedient communication of issues.

ˇ         Implementation of the Hold & Release policy at external manufacturing suppliers to assure only acceptable finished products reaches customers.

ˇ         Process and systems audits at external manufacturing suppliers and the scope of the audits.

ˇ         Q&FS training requirements for external manufacturing suppliers.


ˇ         Line operation shut down due to product Q&FS issues in the process or site environment.

ˇ         Product dispositions for held items.

ˇ         Participate in the development and implementation of Q&FS strategies for external manufacturing suppliers.

ˇ         Q&FS systems or projects for improvement at external manufacturing suppliers.

ˇ          Laboratory analytical support required to troubleshoot and resolve issues external manufacturing suppliers.

 Key Functional Skills and Technical Knowledge

ˇ         HACCP and food safety management

ˇ         ISO9001:2000 and quality management systems

ˇ         Regulatory and food law including AAFCO Guidelines

ˇ         Auditing

ˇ         Statistical Process Control

ˇ         Quality systems standards, including GMP requirements

ˇ         Problem solving and Root-Cause Analysis

ˇ         Food microbiology, analytical chemistry, and sensory methods

ˇ         Process engineering, manufacturing equipment, and controls

ˇ         Activity Management Process

ˇ         Word, Excel, and PowerPoint

ˇ         Pest Control Management



ˇ         BS in Chemistry, Food Science, Engineering or related technical field is required or equivalent

ˇ         A minimum of 6-8 years experience in a technical area such as R&D product development, process improvement, laboratory management quality systems, or food process engineering.

ˇ         An advanced understanding of quality systems and food safety programs


ˇ         An advanced degree is desirable


There is no relocation assistance provided with this role.


As a privately-held, family-owned company, Mars offers benefits which reflect our commitment to attracting and retaining great people. This includes excellent pay, competitive health and dental care coverage, a retirement plan, a very competitive vacation plan and unrivalled career advancement opportunities, to name just a few of our unique and generous benefits.


If you're looking for a place where you can take ownership for your work, where the pace is fast, the environment is built around the importance of open communication, and where employees are called "associates" and treated as such, then we want to hear from you.


We value a diverse work environment and encourage qualified individuals to apply, regardless of race, religion, disability, national origin, veteran status, gender and age. Mars is an Affirmative Action and Equal Opportunity Employer.


Visit to learn more about our company and for information about all of our current openings. Please, no agencies.


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