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Food & Nutrition Technical Service-1101519 Indianapolis, IN



Dow Advanced Materials has an exciting and challenging opportunity for a Technical Service Representative located virtually in the Midwest region of the United States.


Dow Advanced Materials, a division of The Dow Chemical Company, develops innovative products and solutions that address societal megatrends, including Energy, Transportation and Infrastructure, Health and Nutrition, and Consumerism.  We are a global leader in the major markets we serve, including electronics, building and construction, packaging, coatings, water purification, and adhesives, to name a few.


This position is part of the Dow Wolff Cellulosics (DWC) business which produces high-performance Cellulose derivatives and companion chemistries used for formulations across a broad variety of applications in food, pharmaceuticals and industrial specialties.  We are the preferred development partner and premier application expert in the fields we target, catering to the changing needs of all formulators and brand owners whose label claims are enabled by our solutions, our own competitiveness and our ability to increase our customer's competitiveness.  We are a Market Leader with close to a 30% share of demand in Cellulosic Ethers (CE).  DWC holds a leading position in functional excipients, Cellulosic food hydrocolloids, and a few industrial applications.  


This is an exciting opportunity for a Technical Service or Research & Development person to join the DWC market facing business unit within the Food & Nutrition Group.  This is a full-time commercial role working across the Food Segment with a key focus on managing our Technical Service initiatives in the Midwest Region of United States.  The successful candidate is responsible and owns the technical interface with our Food and Nutrition Customers within the defined region.  This includes all Training, Voice of the Customer  and new product launch activities.  The position also works directly with customers and our channel partners in creating a well-organized and efficient team in delivering value-growth solutions to the Food Industry.  The Technical Service Representative would work with a wide variety of METHOCEL and other polymer grades for the food industry in effort to solve Gluten-Free, Satiety, Fat Replacement, and other similar projects.  Our products are used as a water soluble gums that bind, retain water, thicken, form films, and lubricate in the following food applications:  bakery, bakery fillings, sauces & dressings, whipped toppings, batters/coatings, and meat/fish preparations. 



Key Responsibilities:


         Assist in delivering the Sales Plan through technical solutions.

         Responsible for technical aspects of Account Plans. Understand customer technical needs and recommend appropriate products and formulation techniques.

         Document all key initiatives through PlanIt Plus and Report of Call Communications.

         Prioritize and develop growth opportunities based on value creation potential and alignment with Business Strategies.

         Act as key focal point contact to resolve quality and formulation issues with ongoing products, engaging R&D, Supply Chain, Manufacturing, Sales and Quality as necessary.

         Support the development of customer sales specifications.  Active member of the specification board within DWC.

         Support DWC product portfolio changes - participate in re-qualification projects at the customer sites along with Notification of Change procedures.

         Accompany commercial sales colleagues at purchasing and technical levels to leverage technical value at commercial and all levels within the account.

         Meet regularly with R&D/Sales/Marketing to determine priority of which customer projects need lab work and technical consultations to be completed by R&D.

         Assist customer scale-up activities that both include formulation and equipment specifications.

         Obtain important G2 information on customer trends and competitor activities during their working relationships with the accounts.

         Develop training programs for our Account Managers and Channel Partners.

         Contribute to the understanding of the competitive environment in the Food Industry.

         Customer relationship building and Branding with our distribution and customers.

         Offer Formulation Support to Customers and Channel Partners with our polymers and technical knowledge.

         Work with our R&D Group in solving formulation issues and offering the next generation food application/product.



Education and Experience:

         BS/MS in Chemistry, Chemical Engineering, or Food Science required.

         Food formulation experience highly desirable.

         Excellent IT skills and proficient in Microsoft Office.

         Fluency in English with excellent verbal and written communication skills required.

         Highly motivated and results-driven individual with excellent interpersonal skills.

         Strong organizational skills with ability to prioritize and manage multiple tasks in a time-management process.

         High level of integrity and ability to deal with confidential information.


         Negotiation skills and diplomacy.

         Bias for action and thought.

         Ability to travel 35-45% of the time.

At Dow Advanced Materials, we are harnessing the power of science and technology to improve the lives of people around the world. We are accomplishing this by empowering our people - the Human Element - to lead change. To recognize their outstanding efforts and contributions, we offer a total rewards package which is considered top tier in our industry.


Dow Advanced Materials Offers:

         Competitive salaries and comprehensive benefits

         An annual variable pay program that rewards team and individual performance and shares company, business or functional success

         Employee stock ownership - and the commitment to long-term success that it brings

         On-going learning opportunities in a rewarding work environment

         Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth

         The chance to work on global teams with colleagues around the world and in different locations


 *Permanent work authorization in the U.S. is required for this position.



Primary Location

North America-USA-VO USA-Virtual Office United States

Other Locations

North America-USA-Illinois-Buffalo Grove, North America-USA-Indiana-Indianapolis




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