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Title: Quality Assurance & Food Safety Manager
Requisition #: rich-00001595
City, State:
New Britain, CT
Employment Type: Full Time
Work Shift: 1st Shift


What would I be responsible for?
Rich Products Corporation is known around the world as the founder of the non-dairy segment of the frozen food industry and the leading supporter and solutions provider to the Food Service, In-Store Bakery and Retail marketplaces. We are one of the world's premier family-owned food companies with more than 7,300 associates worldwide.

We currently have a great opportunity as a Quality Assurance & Food Safety Manager located at our New Britain, Connecticut facility. Please visit our website at to apply for this position or view other exciting opportunities.

Manages all plant units responsible for monitoring and ensuring: that plant products comply with Federal, State, and local regulations; are safe; and meet company quality and reliability standards. Assures plant compliance to all corporate policies and directives. Develops and implements short-term and mid-term business plans for department, and assists in the development of the strategic plan for the plant. Recommends improvements in manufacturing methods and sanitation practices to management.

Manages and directs staff responsible for quality and food safety programs, including but not limited to: microbiological testing , quality control testing of plant products, maintenance of the weight and defect control programs in accordance with plant and company standards.

Develops, implements and communicates short-term and mid-term (1 - 2 years) business plans for operation, ensuring associates understand the link to the plant's, division's and the corporation's business plans and understand their role in accomplishing these plans.

Assists in establishing the longer-term strategic plans for the plant.

Develops operating policies and procedures as necessary.

Mentors and motivates associates, providing training and development to optimize their performance and growth.

Communicates performance standards to associates, recognizing and rewarding individual and team accomplishments and counseling performance problems.

Ensures all associates have the resources and capabilities to effectively accomplish their responsibilities.

May serve as a member of the plant's Steering Team.

Resolves Helpline complaints about plant products, maintaining necessary records regarding the problem's resolution.

Meets with vendors, customers and quality representatives and other company staff to discuss and resolve quality issues.

Ensures that the company's product "hold" policies and procedures are communicated to plant staff and that the plant adheres to the procedures.

Requires, as appropriate, the suspension of production or the release of product when food safety and/or quality standards are not achieved.

Leads and/or participates in quality audits of the plant.

Participates in regular meetings with plant management to discuss quality improvements.

Develops, maintains and reports required operational information to management. Ensures all quality-related information required for regulatory reviews and reporting is maintained by the plant.

Ensures that all GMP and Safety standards are in compliance.

Participates in scheduled GMP, sanitation and safety inspections throughout the production departments and corrects, or issues work orders to correct, any identified deficiencies.

Follows up on work orders, with the appropriate Associates to ensure expeditious performance of the requested work.

Keeps abreast of latest food safety, quality and manufacturing technologies, systems, and practices.

Maintains a comprehensive understanding of all products manufactured by the plant as well as the raw materials, packaging materials, and operations required in the manufacturing process including quality specifications and standards.

Performs other related responsibilities, as needed, to support Rich Products Corporation's business objectives.

What do I need to be considered a candidate?
Bachelors degree in Business, Supply Chain Operations, Food Science, Engineering or related field.

Minimum 5 years supervisory experience in a food-processing, or pharmaceutical organization, preferably using computerized manufacturing equipment.

Demonstrated knowledge and application of statistical process control, quality assurance techniques and tools and quality management principles in a food or pharmaceutical manufacturing environment.

Working knowledge of FDA regulations, Good Manufacturing Practices (GMPs), HACCP, food allergens, pest control, and food microbiology.

Demonstrated knowledge of efficient and safe manufacturing operations to include product and associate safety, OSHA standards, product quality (success rates), and cost control (minimizing downtime and waste, optimizing yield).

Demonstrated ability to direct, coach, and train associates as well as plan, monitor and schedule work.

Demonstrated ability to formulate and understand mathematical equations, especially basic statistical analysis.

Strong PC proficiency to include Microsoft Office Word, Excel, PowerPoint; Working knowledge of statistical software programs.

We are proud to be an Equal Opportunity Employer and invite qualified candidates to apply. As part of our efforts to provide a safe and productive environment and hire talented and qualified associates, we maintain a drug-free workplace and perform pre-employment substance abuse testing and background investigations.


Apply Now





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