and Food Safety Technical Service Technologist – Ft. Smith, AR
Job reference no:
Mars North America
United States >, Arkansas, Fort Smith
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The Quality Services Technician -
Quality Systems is responsible for developing and implementing innovative
solutions to site based quality systems to ensure operational conformance
to consumer and customer expectations. As a site based R&D
resource, this position requires working closely with supply, maintenance,
engineering, logistics, central and global quality, food safety &
distribution systems specialists and regulatory affairs to identify
opportunities to improve product quality, systems and safety.
The Quality Service Technician is
responsible for acquiring and understanding the advancement of global dry
petfood processes and auditing techniques to drive appropriate innovations
for the site.
The primary duties and responsibilities
of this position include:
As a Quality Services associate who
represents the R&D and the business, the jobholder must possess a high
degree of initiative, responsibility, work ethic, and flexibility.
The associate must be willing to involve himself / herself in any aspect
that relates to our company's products or activities, even if such aspect
is not directly related to other parts of this job description.
The Quality Services Technician is
Facilitate and document site based hold management systems (FGS/Marc or
Spede/PRMS), requirements and procedures including product disposition and
destruction in accordance with Mars Quality and Food Safety Standards
Facilitate/lead plant microbiology testing program including data analysis,
trending, reporting and recommendations.
Facilitate and document Risk Assessment process for all new
commodities in accordance with Mars regulatory requirements
Food Safety Representative for Site HACCP Team.
Facilitate site based audit program for quality systems compliance, pest
control, product traceability and food safety in accordance with Mars Inc.
Quality and Foods Safety Standards and FDA regulations
Facilitate site based quality systems to assess compliance to published
product and process specifications
Maintain site Statistical Process Control systems including deviation
reporting and recommendations
Design, develop and implement site based programs to trend, report and
address consumer feedback information
Maintain current recipe database system and verify new recipe accuracy
prior to implementation. Approves and communicates appropriate CRC's
(controlled recipe Changes)
Design, develop and provide quality systems training and education programs
for site based Associates as needed
Key Skills Required:
Bachelor's degree in a Science /
Technical discipline is preferred (Science, Engineering, Food Science,
etc). An advanced degree is a plus.
OTHER JOB RELATED
1 to 3 years experience in Quality, Food Science, Laboratory Services, or
Engineering area preferred.
Working knowledge of Food Safety, Regulatory, and Good Manufacturing
Working knowledge of extruded processes and packaging of pet food products.
Ability and aptitude to work in an R&D, Manufacturing, and/or
Strong understanding of Good Manufacturing Practices (GMP's), Good
Laboratory Practices (GLP's), Hazard Analysis Critical Control Point
Systems (HACCP), ISO, Regulatory Guidelines, Sensory, and/or Microbiology
Knowledge of the Windows working environment including Word, Excel, and
Strong background in math and computers; working knowledge of descriptive
Basic understanding of site accounting and financial systems
Proven application of engineering principles, laboratory methodologies,
food science, statistics, and quality tools.
Strong oral, listening, and written communication skills in order to
communicate with all levels of the organization
Strong project management and planning skills with proven ability to manage
numerous projects simultaneously.
Strong interpersonal communication and leadership skills, and the ability
to effectively negotiate, influence, and persuade.
Excellent analytical and troubleshooting skills.
Excellent interpersonal skills, with the ability to influence, motivate,
and lead a team.
Effective verbal, written communication, strong technical writing and
Strong decision making skills and prioritization skills.
Ability to work independently without supervision as well as within a team
Attention to detail required when working with scientific data and
Full hearing, speaking, and vision required.
Able to travel up to 20%.
Ability to work different schedules as needed for testing and projects.
Ability to work in a dry pet food factory environment with noise, raw
meats, automated machinery etc.
Physical requirements: Sufficient mobility, strength, flexibility, hearing,
and sight to access all job relevant areas of warehouse in a high forklift
traffic environment and perform routine activities as necessary to deliver
required results. Some pushing/pulling, bending/stooping, and lifting (up
to 50 lbs.) necessary.
HAZARDS AND WORKING CONDITIONS:
Regular working conditions are not
hazardous in this position; however, hazards may be encountered while
working on special projects on the production floor.
Qualifications as well as an assessment process that includes a skills
demonstration and an interview will determine the successful candidate.
The selected candidate will be subject
to a drug and background check.
Company-paid relocation is not
available for this position.
As a privately-held, family-owned
company, Mars Petcare US offers benefits which reflect our commitment to
attracting and retaining great people. This includes excellent pay,
competitive health and dental care coverage, a retirement plan, a very
competitive vacation plan and unrivalled career advancement opportunities,
to name just a few of our unique and generous benefits.
If you're looking for a place where you
can take ownership for your work, where the pace is fast, the environment
is built around the importance of open communication, and where employees
are called "associates" and treated as such, then we want to hear
We value a diverse work environment and
encourage qualified individuals to apply, regardless of race, religion,
disability, national origin, veteran status, gender and age. Mars Petcare
US is an Affirmative Action and Equal Opportunity Employer.
Visit www.mars.com to learn more
about our company and for information about all of our current openings.
Please, no agencies.