Quality and Food Safety Technical Service Technologist Ft. Smith, AR


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Mars North America


United States >, Arkansas, Fort Smith

Functional area:

Research and Development

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Job description:


The Quality Services Technician - Quality Systems is responsible for developing and implementing innovative solutions to site based quality systems to ensure operational conformance to consumer and customer expectations.  As a site based R&D resource, this position requires working closely with supply, maintenance, engineering, logistics, central and global quality, food safety & distribution systems specialists and regulatory affairs to identify opportunities to improve product quality, systems and safety.

The Quality Service Technician is responsible for acquiring and understanding the advancement of global dry petfood processes and auditing techniques to drive appropriate innovations for the site.


The primary duties and responsibilities of this position include:


As a Quality Services associate who represents the R&D and the business, the jobholder must possess a high degree of initiative, responsibility, work ethic, and flexibility.  The associate must be willing to involve himself / herself in any aspect that relates to our company's products or activities, even if such aspect is not directly related to other parts of this job description.


The Quality Services Technician is expected to:


         Facilitate and document site based hold management systems (FGS/Marc or Spede/PRMS), requirements and procedures including product disposition and destruction in accordance with Mars Quality and Food Safety Standards

         Facilitate/lead plant microbiology testing program including data analysis, trending, reporting and recommendations.

         Facilitate and document Risk Assessment  process for all new commodities in accordance with Mars regulatory requirements

         Food Safety Representative for Site HACCP Team.

         Facilitate site based audit program for quality systems compliance, pest control, product traceability and food safety in accordance with Mars Inc. Quality and Foods Safety Standards and FDA regulations

         Facilitate site based quality systems to assess compliance to published product and process specifications

         Maintain site Statistical Process Control systems including deviation reporting and recommendations

         Design, develop and implement site based programs to trend, report and address consumer feedback information

         Maintain current recipe database system and verify new recipe accuracy prior to implementation.  Approves and communicates appropriate CRC's (controlled recipe Changes)

         Design, develop and provide quality systems training and education programs for site based Associates as needed



Key Skills Required:


Minimum Qualifications:


Bachelor's degree in a Science / Technical discipline is preferred (Science, Engineering, Food Science, etc).  An advanced degree is a plus.




         1 to 3 years experience in Quality, Food Science, Laboratory Services, or Engineering area preferred.

         Working knowledge of Food Safety, Regulatory, and Good Manufacturing Practices.

         Working knowledge of extruded processes and packaging of pet food products.

         Ability and aptitude to work in an R&D, Manufacturing, and/or Distribution environment

         Strong understanding of Good Manufacturing Practices (GMP's), Good Laboratory Practices (GLP's), Hazard Analysis Critical Control Point Systems (HACCP), ISO, Regulatory Guidelines, Sensory, and/or Microbiology






         Knowledge of the Windows working environment including Word, Excel, and PowerPoint



         Strong background in math and computers; working knowledge of descriptive statistics

         Basic understanding of site accounting and financial systems

         Proven application of engineering principles, laboratory methodologies, food science, statistics, and quality tools.



         Strong oral, listening, and written communication skills in order to communicate with all levels of the organization

         Strong project management and planning skills with proven ability to manage numerous projects simultaneously.

         Strong interpersonal communication and leadership skills, and the ability to effectively negotiate, influence, and persuade.

         Excellent analytical and troubleshooting skills.

         Excellent interpersonal skills, with the ability to influence, motivate, and lead a team.

         Effective verbal, written communication, strong technical writing and editing skills.

         Strong decision making skills and prioritization skills.

         Ability to work independently without supervision as well as within a team setting.

         Attention to detail required when working with scientific data and analysis.

         Full hearing, speaking, and vision required.

         Able to travel up to 20%.

         Ability to work different schedules as needed for testing and projects.

         Ability to work in a dry pet food factory environment with noise, raw meats, automated machinery etc.

         Physical requirements: Sufficient mobility, strength, flexibility, hearing, and sight to access all job relevant areas of warehouse in a high forklift traffic environment and perform routine activities as necessary to deliver required results. Some pushing/pulling, bending/stooping, and lifting (up to 50 lbs.) necessary.




Regular working conditions are not hazardous in this position; however, hazards may be encountered while working on special projects on the production floor.

Qualifications as well as an assessment process that includes a skills demonstration and an interview will determine the successful candidate.


The selected candidate will be subject to a drug and background check. 


Company-paid relocation is not available for this position.


As a privately-held, family-owned company, Mars Petcare US offers benefits which reflect our commitment to attracting and retaining great people. This includes excellent pay, competitive health and dental care coverage, a retirement plan, a very competitive vacation plan and unrivalled career advancement opportunities, to name just a few of our unique and generous benefits.


If you're looking for a place where you can take ownership for your work, where the pace is fast, the environment is built around the importance of open communication, and where employees are called "associates" and treated as such, then we want to hear from you.


We value a diverse work environment and encourage qualified individuals to apply, regardless of race, religion, disability, national origin, veteran status, gender and age. Mars Petcare US is an Affirmative Action and Equal Opportunity Employer.


Visit www.mars.com to learn more about our company and for information about all of our current openings. Please, no agencies.


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