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Quality Manager

Ocean Spray Location:

Wisconsin Rapids, WI

Requisition #:

2177

Employment Duration:

Full time

Last Updated:

3/25/14 11:41 AM


Company Overview

For 80 years, Ocean Spray’s logo has been an enduring symbol of what we stand for - taste, health and heritage. From the creation of the Cooperative, to the steady wave of new products designed to delight customers today, Ocean Spray has a history of quality, great taste and innovative products. Beginning with the harvest, it is the spirit of discovery and determination, and the dedication of grower-owners and employees, that allows us to manufacture and market our products to delight consumers around the globe!

As we develop new products and expand our markets we are looking to hire talented individuals that want to be part of our team. If you thrive in a fast-paced, dynamic, team environment you will love working at Ocean Spray. At Ocean Spray we understand the value of working together, while knowing each individual plays a vital role in the company’s success. Our business has always been and continues to be built on the people from different backgrounds, coming together for a common goal. The same sense of opportunity, resourcefulness and innovation on which the Cooperative was founded is what drives Ocean Spray today!


Description

Position Summary:

Provides leadership and overall direction to the total quality program, ensuring that all internal quality standards and external regulatory standards are maintained at the plants, co-packer production facilities, vendors, and external storage locations. Provides support, coaching, and training to all employees in all aspects of the Company total quality program. Active and integral member of plant senior management team. Drives product quality continuous improvement efforts.

Principal Duties and Responsibilities:

1.

Quality Leadership – Provides direct leadership and mentoring of the Quality Assurance staff and is responsible for their development and performance. Coaches and develops other plant personnel in quality technical and professional skills. Responsible for building, strengthening and maintaining Quality Assurance’s interdepartmental relationships. Oversees and manages all quality functions in the facility, implementing and ensuring systems are in place to adhere to all Company Quality Operating Standards. Provides point leadership on quality incidents and directs and controls all activities to closure. Leads Quality improvement efforts on a network basis, working with Corporate and other facilities to develop and implement significant, standardized Quality improvement efforts across both beverage and food manufacturing networks as required.

2.

Quality Measurement – Monitors quality indicators, manages QAS (Quality Achievement System) and other local quality measures, providing input, guidance, and solutions in a pro-active manner to ensure adherence to quality standards. Communicates Quality performance to local team on a regular basis in order to generate Quality engagement at all levels. Works with OSCi (Ocean Spray Continuous Improvement) to lead Quality Improvement related project initiatives utilizing OSCi principles.

3.

Regulatory Management – Responsible as Ocean Spray representative to outside governmental agencies, USDA, FDA, State Department of Agriculture, etc. and to consumers and customers through investigation and response to complaints. Leads all visits from external regulatory agencies.

4.

Audit Leadership – Responsible as Ocean Spray representative to customers for their audit requirements of our production facilities and to consultants that are employed for audits (A.I.B., SQF or GMA-SAFE). Conduct or coordinate internal and external Ocean Spray audits as directed or required at co-pack facilitates, vendors, and external storage locations. Ensures a state of audit readiness through leading internal gap analysis and collaborative development and execution of Quality improvement action plans.

5.

Product Incident Problem-Solving – Leads product incident problem solving and resolution. Identifies root causes to all product quality incidents by using direct staff and collaborating with necessary departments to quickly understand issue. Leads and guides all work to control product and prevent further incident by implementing effective solutions. Leads and executes all activities to assure all affected product is placed on hold both internal and external to OS. Leads remediation efforts to assure timely disposition of any affected product/material.

6.

Quality Systems Standards Compliance and Communication – Provides direction, support and effective communications to all employees in the facility regarding quality systems, guidelines and standards compliance. Role includes being primary interface with Corporate Quality.

7.

Commercialization Guidance – Responsible for plant technology transfer leadership ensuring all technical changes locally and those projects from corporate are managed and executed according to proper requirements.

8.

Sanitation Leadership – Responsible for ensuring plant sanitation requirements are met. Includes monitoring/auditing effectiveness of cleaning practices using visual and microbiological methods. Requires dotted line relationships to operations resources supervising and performing cleaning tasks.

9.

Sets standards for content of communication materials, distribution, and timeliness in relation to the food safety and quality practices of the Plant.

 

Decision-Making Authority/Accountability Level:

Management level position typically responsible for 2-8 salaried exempt and non-exempt employees. Position has total performance management responsibility for all direct reports and budget development responsibilities for the Quality Department. Exercises discretion in adherence to standards and procedures. Initial point-of-contact for food safety and quality issues. Errors in decisions could impact customer relationships. Brand and Company reputation and financial loss to the Company. This position has a strong dotted line responsibility to the Director of Quality position at the corporate level.

Minimum Knowledge, Skill, and Ability Requirements:

Bachelor’s degree in Biological Sciences, Chemical Sciences, Chemical Engineering, Food Sciences or Science related discipline. Six (6) years of managerial experience within manufacturing environment. Eight (8) years progressive food/beverage quality systems experience, including statistical process control (SPC). Requires effective leadership, influencing, and interpersonal skills in both the direction/development of subordinates and interaction with external contacts. Must be an effective listener to address the concerns of both internal and external customers. Appropriate business management skills and strong problem solving abilities are necessary.


Compensation/Benefits

Compensation and benefits are high on everyone's priority list, so it’s high on our list too. That’s why Ocean Spray provides competitive salaries and a wide variety of benefits - including programs that protect your health and welfare, help you prepare for retirement and truly enable you to balance your work and family life.

Ocean Spray is an Equal Opportunity Employer/AAP/M/F/V/D.

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