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Quality Assurance Manager – PGP International –
Woodland, CA
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PGP International
JOB
DESCRIPTION
FOR
EXEMPT EMPLOYEES
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Job Title
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QA Manager
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Employee
Name
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JDE Job #
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Salary Band
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B
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P/T
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Department
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Quality
Assurance
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Location
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Woodland, CA
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Supervisor’s
Title
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QA Director
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Updated
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10/01/2009
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Plant Mgr.
Signature
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Date
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HR Signature
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Date
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I. Job Purpose (Main Reason
the Job Exists)
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This position will establish, develop and manage the
company’s Quality Assurance Program, including policies and procedures,
objective, organization and measurements.
This person will ensure the quality of the company’s products meet
the requirements, specifications, and quality standards established by
customers and company. In addition,
the person will interface with Sales, Manufacturing, Research &
Development, and Customer Service to establish quality requirements on
individual products and services on the basis of customer need, function of
the product and its reliability.
This person will manage the in-process; receiving and outgoing
inspection systems; establish procedures and criteria; evaluate cause of
product defect and quality issues and assist in the assessment of customer
product complaints and responsible for Food Safety.
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II. Duties or Activities Required by
Job (In Order of Importance)
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*
Rank
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Duty/Activity
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% of Time
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Purpose of
Activity and Result Expected
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1.*
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Quality
Monitoring
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35
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Development,
management and monitoring of all aspects of Quality function to prevent
recalls and withdrawals. To head withdrawals and recalls activities if
needed.
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2.
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Food
Safety/Regulatory Programs
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25
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Maintaining
food safety and regulatory program compliance. Ensure that internal food
safety inspections are being conducted.
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3.
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Maintain QA
programs
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15
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Improve and implement all QA and Sanitation
programs: Environmental, Kosher, GFCO, Organic, Master cleaning schedule,
Pest Control, Chemical Control, HACCP, QA manual, Sanitation manual.
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4.
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Audits/Inspections
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5
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Ensure the
plant is audit ready daily. Point of contact for all QA inspections/audits.
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5.
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Customer
Complaints
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5
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Investigate
and report all customer complaints. Report findings to QA Director.
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6.
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Customer
requests
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5
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Ensure that all
customer requests are completed by QA Specialist in a timely matter.
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7.
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Training/
Team Building
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5
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Manage and
foster a team environment with all employees and departments. Provide
coaching and training to QA Specialist,
QA technicians and Sanitation Supervisor. Ensure that production associates
are being trained in QA and Sanitation items.
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8.
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Budgets
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5
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Manage
departmental operational and capital budgets.
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*Signify all essential functions with an asterisk.
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III. Jobholder Entry Requirements
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Education
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B.S./MS in
Food Science, Biological Sciences or related degree
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Experience
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Five plus
years as Quality Supervisor or Manager in food industry.
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Skills &
Competence
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Extensive
knowledge in the areas of HACCP, SSOPs, GMPs, FDA, USDA, organic,
kosher. Excellent written and oral
communication skills.
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Equipment/Software
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Proficient in
Microsoft Office products, i.e., Excel, Word, PowerPoint, Bilingual
English/Spanish
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IV. Organizational
Information
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# of Employees Supervised
Exempt: 2
Non-Exempt:
4
Total:
6
(Attach
additional sheet if necessary)
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V. Major
Challenges (Two or three most difficult problems faced on the job and how these are resolved)
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Teamwork – Resolved by getting
people involved
Personnel training – Commit time
to training and developing associates and personnel
Communication – Resolved by
improving Spanish skills.
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VI. Working
Relationships (Nature and Purpose of Most Frequent Contacts)
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Internal
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Interface with other internal
management personnel – Operation discussions and improvements
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External
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Customers & auditors – Customer
inquiries, technical information, contract manufacturing
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VII. Financial
Data
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Data
As Of: 10/01/2009
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Annual Budget
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$1.5 MM
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Other
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$
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Supervisor’s Budget
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$
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$
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VII. Essential
Physical and Mental Requirements
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Physical
(sitting, walking, climbing, lifting, etc.): The position requires sitting
at a desk and working with a computer. Frequent walking in a plant
environment is required. Occasional lifting, climbing and stretching may be
required.
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Sensory (visual, hearing, speaking, smell, etc.): Frequent verbal and
written communication is required. Frequent work at a computer screen is
necessary. Ear protection in the plant is necessary because of plant noise.
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Mental (reading, writing, reasoning, analyzing, learning, etc.):
Requires excellent reasoning and analytical skills and clear communication
of results.
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Other:
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Apply
Here
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