Job Title: Director of Quality Assurance
Reports to: VP of Quality
Location: Edina, MN with travel
FLSA status: Exempt
The Director of Quality Assurance is a member of the SunOpta
management team. The Quality Assurance Director provides overall
leadership in the development, implementation and maintenance of a
comprehensive Food Safety and Quality Management System applied to both SunOpta Consumer Products Group operations and
contract manufacturers. The position is responsible for ensuring SunOpta QA standards, Customer QA requirements and
Regulatory requirements are met.
Required Skills of the Director
of Quality Assurance:
- Management Team– actively
participates in leadership team activities (team meetings,
developing Key Performance indicators, quality resource to team,
follow-up on assignments, keep peers informed, involve all levels of
organization in problem solving, participate in project development,
- Direct Activities of Staff
- Work with Staff to coordinate audits of Manufacturing Operation,
and inspection, evaluation and testing of product to insure product
meets the product specification. * * * Hire, discipline and coach
- Quality Management -
Develop, implement, and administer a comprehensive Quality
Management System (continuous improvement focus) to ensure company
conformance to internal and external customer quality requirements.
Designs, develops implements and administers the Quality Programs
and leads the development of quality KPI’s and reporting to
- Customer Complaints-
Reviews customer complaints, and supports complaint investigations
and response to customer
- Regulatory – Ensure the QA
Manager and facility is meeting regulatory requirements (FDA, USDA,
SQF, Military, State, SunOpta, Customer,
- Manufacturing Controls –
Oversees the maintenance of product standards, approved ingredients
and manufacturing controls.
- New Product Development -
Ensures that all details relating to new products are complete prior
to scheduling for production.
- Allergen Program- Ensures
the management and efficacy of the allergen program.
- Document Control- Oversees
the development of manufacturing records to insure documentation
proving traceability, regulatory compliance and GMP compliance.
- Raw Materials- Develops raw
material and ingredient specifications in compliance with customer
fitness for use criteria. Insures that raw materials comply with
specifications prior to use.
- Out-Of-Compliance Material-
Ensures the implementation of a Quality Hold Program to isolate and
“freeze” non-conforming finished product. Supports investigations of
finished product and raw material out-of-compliance occurrences and
determines a disposition. Ensures submittal of defective material
- Record Review- Ensures all
processing records pertaining to product production are reviewed in
accordance with regulatory requirements.
- Product Release- Ensures
all product production records are reviewed prior to product
- Spoilage Investigation -
Leads all investigations into spoilage events. Rapidly identifies
root causes and identifies corrective action plans. Advises
Management on actions needed. Provides a written quarterly report on
findings to Management.
- Retention Sample Program-
Ensures the maintenance of a Retention Sample Program.
- Audit- Provide regular
internal HACCP System audits (GMP, Sanitation, traceability, etc.)
of the facility noting any compliance issues. Provides a written
report to Management on findings.
- Reporting- Provide regular
updates and a monthly report of activities (including, but not
limited to; on-hold product, customer complaints, weight control,
spoilage, defect log).
- Change Management- Support
the formulation and procedural change process
- Other duties as assigned or
Required Experience for the
Director of Quality Assurance:
- Bachelor’s degree in a
technical field from a 4-year college or university and 4 or more
years of progressive senior quality management experience.
- 3+ years of experience in
the dairy industry required for consideration.