External Title: Quality Assurance Supervisor
Heinz North America
At Heinz, to be the BEST food company, growing a BETTER world is more than a dream – it’s our vision. To be the best, we want the best – best brands, best processes and most importantly the best people.
Heinz is on a path to revolutionize the food industry – we will be the most profitable and most efficient food company powered by the most talented people with unwavering commitment to our communities, leading brands and highest product quality in every category in which we compete.
The Common Ingredients Done Uncommonly Well…
Individuals looking for a job – not a career – need not apply. If you are looking to do something special, something big – look no further. Heinz has a laser focus on hiring top talent who have a passion for delivering extraordinary results and want to experience an unlimited career anchored in meritocracy. Our talent demonstrates high degrees of ownership, works with a sense of urgency and takes the results of our organization personally. We are empowered to deliver results and continuously raise the bar for ourselves and our teams. We unapologetically expect to win. The opportunities for growth and rewards are earned by the exceptional leaders at every level who deliver results with values.
Hungry for more?
Heinz is searching for a QA Supervisor to join our Holland, Michigan team.
The Quality Assurance Supervisor is a key element and an essential position for the factory and the Corporation. The Quality Assurance Supervisor helps the facilitation, implementation and maintenance of all Factory and Corporate Quality, Food Safety, Safety and USDA/FSIS & FDA Regulatory programs and initiatives. This position is to monitor, test and report on an on-going basis the microbiological activity of the manufacturing environment, raw materials, finished goods, equipment, etc. Investigates and partners with other functions to determine contamination sources and takes corrective actions to eliminate sources.
Participate in the QRMP yearly audit and assist in the development of procedures and corrective actions.
-Assist with the implementation of the QRMP (Quality Risk Management Process) system and operational
standards as outlined in the plant accountability list in order to achieve targeted RCR.
-Assist with communicating the factory Quality Management System expectations to all personnel and defined
stakeholders, and provide training accordingly.
-Provide technical support to Operations, Maintenance, Sanitation, Logistics, Procurement, and Sales / Marketing.
-Assist with the factory Pre-Requisite Programs (PRPs), Operational Pre-Requisite Programs (OPRPs), and Critical
Control Points (CCPs), as defined in the Food Safety Program.
-Assist with facilitating and driving compliance to the Quality Risk Management Process (Q-RMP) via crossfunctional
work teams and leadership accountability.
-Verify and validate manufacturing processes comply with regulatory requirements.
-Assist with retaining and maintaining documentation and records associated with HNA and factory Quality
Management Systems, Quality Risk Management Process, and Food Safety Systems Certification (FSSC 22000).
-Assist with training personnel in techniques and procedures for the Food Safety Program, Quality Assurance
activities, Quality Control activities, Raw Materials and Finished Goods Inspections, and Sensory Taste Panels.
-Assist with the administration, execution and maintenance of the internal audit program.
-Review all Process Sheets and Specifications for acceptance or variance to capability.
-Serve as the factory primary contact for all customer’s and third party audits, including management, preparation,
and corrective actions.
-Represent the factory in the New Product Development Process (NPD) to ensure factory capability for new
products and line extensions.
-Champion quality improvement initiatives and waste reduction projects to center line processes and reduce
-Manage and report on key issues, trends, customer / consumer complaints, and incident investigations to local and
HQ Quality and Food Safety management.
-Communicate and report on key quality performance metrics as defined by HNA Quality and local management.
-Assure that all non-conforming products are managed (including identification, segregation and timely final
disposition) in accordance with current applicable policies.
-Interface with contractors (pest control, cleaning chemicals, engineering, etc.) and raw material suppliers to ensure
compliance with quality and food safety requirements.
-Assist and partner with business leaders on implementation of process improvement (Six Sigma / Lean/Heinz
Global Production System (HGPS)), including leading change initiatives, planning, and facilitation.
-Assist with the supervision of Quality Assurance staff including but not limited to performance management and
employee development, etc.
-Other duties as assigned.
REQUIREMENTS -B.Sc. in Food Science, Food Technology, Microbiology, Food Business or other related science based discipline. -Excellent communication skills in verbal, written, and presentation communications. -Demonstrate continuous learning in competencies related to Quality Assurance and Food Safety. -Certified Quality Auditor or Certified Quality Manager by ASQ preferred.
KNOWLEDGE -Must demonstrate moderate to strong knowledge of the following core competencies: -Quality Management Systems -Food Safety Risk Management -HACCP -Sanitation and Environmental Monitoring -Training -Internal Auditing -Statistical Process Control and Data Analysis -Technical problem solving (root cause analysis and corrective/preventive action development) -Must demonstrate basic to moderate knowledge of the following: -Managing raw material suppliers and incoming materials -Allergen Management -Food regulations -Customer centricity -he applicable processing method at the factory; e.g.: LACF, Acidified, High Acid, Frozen/ Chilled, Aseptic, and/or Pasteurization -GFSI audit scheme implementation -Incident Investigation and Reporting -Must demonstrate basic knowledge of the following: -Scientific techniques for investigating complaints -Microbiological and Analytical Methods -Commissioning, Qualification, and Verification of new products / processes
SKILLS -Inductive reasoning: The ability to combine pieces of information to form conclusions (includes a relationship among seemingly unrelated events). -Pro-Active Problem Solving Approach: The ability to tell when something is wrong or is likely to go wrong. -Deductive reasoning: The Ability to apply general rules to specific problems to produce answers. -Multi-Task: Should be able to balance multiple projects at one time and prioritize to meet deadlines. -Ability to train salaried and hourly employees. -Grow and develop salaried personnel for Promotability. -Ability to Lead Teams and Team activities to achieve business results. -Advanced computer and presentation skills: Must be able to make oral and visual presentations to small and large groups that effectively communicate to the intended audience.
EXPERIENCE -Minimum of 1 year experience in Quality Assurance, Food Manufacturing, or other technical environment. -Demonstrate ability to work with cross-functional groups. -Demonstrate ability to supervise and train others effectively.
Manufacturing - Foodservice/Dry
It is the continuing policy of Heinz North America to afford full equal employment opportunity to qualified employees and applicants, regardless of their race, color, religion, sex, national origin, age, physical or mental handicaps, military or veteran status, sexual preference, or any other protected condition or characteristic in conformity with all applicable federal, state, provincial and local laws and regulations.
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