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The Quality Management Specialist (QMS) is a position on the
Operations team reporting to the District Manager. The QMS conducts
audits that measure conformity to established regulatory, industry and
proprietary brand standards for clients in the restaurant, hotel,
supermarket and health care industries. In many cases, the QMS uses best
practices and experience to work with a client in a way that goes past
auditing and addresses root cause and business solutions.
Responsibilities Include
Performing food safety and brand standards audits in retail
settings, including restaurants/food service and supermarkets
Consulting with clients on issues observed during inspections
Developing and maintaining client relationships
Facilitating communication of food safety and brand standard
information to clients
Utilizing problem solving and judgement
to provided clients with ways to solve concerns
and avoid future problems
Educating clients regarding issue resolution, the science of why
problems occur and best practices to avoid problems
Understanding quality and flavor profiles, including tasting,
that go beyond manuals and written analyses
Observing cooking, preparatory processes and clean-up to ensure
proper practices, safety and customer satisfaction
Evaluating, in a direct manner, customer experiences with clients
Promptly completing and submitting assigned reports
Consistently traveling daily throughout the assigned territory -
The QMS must maintain a service vehicle and service equipment in
excellent condition
Overnight travel in the region is required; Up to 75% or 13-15
days a month
Weekend and evening work will be required
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