Quality
& Food Safety Manager - West Chester, PA
Position Description
Job Description:
Summary:Quality is the first
of our Five Principles: "The consumer is our boss; Quality is our
work; Value for money is our goal". These simple words guide our
approach to ensuring we deliver products that delight our consumers and are
of uncompromising safety standards.
This role is the
champion and guardian of Quality and Food Safety for Flavia, North America.
Leading the implementation and continual improvement of the Q&FS
strategy, the role uses the foundation of the Mars Quality Management
Process (the QMP is equivalent to ISO 22000) to guarantee consistently high
quality, safe and legal products in all aspects of the supply chain. This
is achieved by leading the site Quality teams, working in partnership with
key internal clients, and leveraging the resources of the Mars Inc. Global
Quality & Food Safety community. By delivering excellence in product
quality and food safety we are able to sustain our business and fuel the
growth of our brand.
Principal
Accountabilities:* Ensure Safety and legality of Drinks products manufactured
in West Chester manufacturing site* West Chester site and Quality Systems
compliance to the Mars QMP verified by 'fresh eyes' Mars Inc audit and
independent 3rd party audit.* Manage the Product-Related
Incident Management Process (PRIMP) to professionally manage
product-related quality incidents for North America and communicate
outcomes clearly, internally, externally, and corporately.* Ensure
alignment with counterparts in Q&FS team based in UK* Manage prompt and
thorough customer complaints process ensuring appropriate corrective and
preventive actions are in place* Manage compliance to other customer
related requirements e.g. Kosher* Drive 'Right First Time' lean philosophy
and measures in partnership with Operations.* Develop pipeline quality
control plans for new products manufactured at West Chester and support
Research & Development to ensure that product capability can be
sustained long term.* Ensure West Chester associates are adequately trained
in the use of necessary quality tools, techniques & systems* Manage and
develop the capability of Quality team associates to drive excellence in our
brand
Other key facts
about the role:* Leads site VQA and QA teams* Key member of the global Mars
Drinks Q&FS leadership team* Active participant in global Mars Inc
Quality & Food Safety group activities (TC, VC, Global Meetings)*
International travel 1 - 2 times per year (planned)* N.A. travel as
required
REQUIREMENTS:*
Bachelor's degree / Masters degree preferred* Degree in Food Science or
related subject plus 7 years of relevant experience in food industry*
Proven success in leading and building effective teamsKNOWLEDGE AND
SKILLS:* Experience of Food Safety / Quality Management leadership and
techniques in the FMCG industry with branded products* Sound knowledge of
current food safety legislation, Q&FS standards* Strong communication
and influencing skills, problem analysis and critical thinking skills*
Driving Quality & Food Safety programmes / culture* Incident /
complaint management experience* Managing complex supply chains / routes to
market* Dealing with regulatory bodies* Leading and developing Quality /
Food Safety teams* Proven ability to work effectively across functions
Role Objectives:Achieve
"Quality by Design" by prioritising and managing: Key Quality
attributes as identified by consumers, Food Safety Risks, Legal and ethical
parameters.
Manage and report against 4 key goals for Mars Inc Q&FS:
* Customer
Complaints to target (details on request) with year one year reduction in
quality holds* Increase 'First Pass Good' % (details on request)* Incident
management metrics and y-o-y reduction* Achieve Q&FS QMP scores based
on global verification (details on request)Drive the Q&FS Strategies:
·
Foster Quality & Food Safety Culture throughout Mars
Drinks NA
·
Establish effective talent pipeline for Q&FS NA
·
Ensure Mars Drinks NA has appropriate knowledge for Quality
management and food Safety science
·
Establish the Mars Inc QMP as the single set of Q&FS
standards for Mars Drinks
·
Verify the elements of QMP are in place and having the
desired results
Apply
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