To implement and measure strategic programs that insure Carlson Restaurants
Worldwide achieves, sustains, and continuously improves best in class
programs for food quality and food safety.
Quality Assurance Responsibilities:
•Creates and writes product specifications, which include Critical to
•Implements / manages 3rd party audit program for suppliers and
•Investigates and resolves product issues.
•Initiates product withdrawals and product recalls with distribution,
operations and suppliers.
•Determines trends and on-going issues with suppliers and assists suppliers
in defining quality and process oriented continuous improvement projects.
•Conducts regular product evaluations with R&D and Strategic Sourcing
•Provides technical support to R&D and Sourcing Operations throughout
the life cycle of a product.
•Monitors industry issues and communicates to team concerns or trends that
may affect the quality or supply of products or commodities.
•Insures supplier/distributor partners are utilizing HACCP, FDA and USDA
Food Safety Responsibilities
•Monitors Federal and State regulatory food safety issues and communicates
modifications and changes to the field.
•Maintains and updates CRW Food Safety Standards.
•Partners with operations to determine Food Safety Initiatives.
•Reviews all food preparation procedures and training materials for
adherence to current industry food safety best practices, Food Codes
recommendations and CRW Standards.
•Manages HACCP plans and ensures all new recipes and equipment meet HACCP
•New supplier / product approvals
•QA/Food Safety programs
Measures of Success:
•Sales (Gross Margin) Target
•Quality Complaint Totals
•QA Department Scorecard
•B.S. in Food Science or related
•Minimum 3 years related experience
•Comprehensive knowledge of food manufacturing, USDA / FDA regulations and
FDA Food Code
•Recall procedures knowledge and experience
Knowledge, Skills and Abilities
•Comprehensive knowledge of food mfg, USDA/ FDA
regulation, FDA Food Code , HACCP, Recall procedures, Business
•Up to 20% travel required