Coordinator – Quality Assurance and Food Safety – Dallas, TX
(Job Number: 002FO9)
Support QA group in hotline issue documentation and follow up, specification and formulation management, recall coordination and scorecarding.
· Promptly respond to hotline notifications. Log issues and follow up with Operations and or Technical Services teams as required.
· Prepare and publish monthly hotline reports with appropriate analysis.
· Maintain log and library of all food specifications and formulations and distribute as required.
· Manage Recall process through the Bell Tower system as required.
· Maintain Contact Registers monthly for Bell Tower process.
· Provide analysis as required by QA team to develop scorecards of vendor capability.
· Support miscellaneous QA & FS initiatives as required.
· High School diploma or equivalent + 4 years education beyond high school (BA/BS), or equivalent business school training, or the equivalent in skill and training.
· Experience in customer service and spreadsheet preparation. Food science or restaurant experience desirable.
· Technical knowledge- proficiency in technical knowledge food science or related science helpful.
· Communication Skills- excellent verbal, written and oral ability to deal independently with internal customers and external resources.
· Judgement/Decision Making- ability to make appropriate business judgements and decisions independently.
· Problem Solving- ability to work through problems and derive effective solutions independently.
· Analytical- ability to perform spreadsheet analysis independently.
· Computer Skills- excellent working knowledge of Microsoft Office 2000 based software, including Excel, Word and Outlook.
· Other- ability to elicit internal and external support; good interpersonal skills; ability to work under pressure and short time lines, able to handle multiple projects simultaneously.
· Coordinator will work closely with the Technical Services team to ensure all objectives are being met.
· Maintain open communication with Technical Services, Purchasing, Brand Program Management and Operations.
· Ability to provide effective customer service using courtesy and tact.
· High degree of professionalism and initiative.
· Ability to prioritize work, as well as pay attention to detail with accuracy and perform multiple tasks with various deadlines simultaneously.
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