Coordinator – Quality Assurance and Food Safety – Dallas, TX

(Job Number: 002FO9)

Description

Support QA group in hotline issue documentation and follow up, specification and formulation management, recall coordination and scorecarding.

Key Performance Elements/Essential Functions

· Promptly respond to hotline notifications. Log issues and follow up with Operations and or Technical Services teams as required.

· Prepare and publish monthly hotline reports with appropriate analysis.

· Maintain log and library of all food specifications and formulations and distribute as required.

· Manage Recall process through the Bell Tower system as required.

· Maintain Contact Registers monthly for Bell Tower process.

· Provide analysis as required by QA team to develop scorecards of vendor capability.

· Support miscellaneous QA & FS initiatives as required.

Qualifications

Education:

· High School diploma or equivalent + 4 years education beyond high school (BA/BS), or equivalent business school training, or the equivalent in skill and training.

Work Experience:

· Experience in customer service and spreadsheet preparation. Food science or restaurant experience desirable.

General Knowledge/Skills/Abilities:

· Technical knowledge- proficiency in technical knowledge food science or related science helpful.

· Communication Skills- excellent verbal, written and oral ability to deal independently with internal customers and external resources.

· Judgement/Decision Making- ability to make appropriate business judgements and decisions independently.

· Problem Solving- ability to work through problems and derive effective solutions independently.

· Analytical- ability to perform spreadsheet analysis independently.

· Computer Skills- excellent working knowledge of Microsoft Office 2000 based software, including Excel, Word and Outlook.

· Other- ability to elicit internal and external support; good interpersonal skills; ability to work under pressure and short time lines, able to handle multiple projects simultaneously.

Position Specific Experience/Knowledge/Skills/Abilities

· Coordinator will work closely with the Technical Services team to ensure all objectives are being met.

· Maintain open communication with Technical Services, Purchasing, Brand Program Management and Operations.

· Ability to provide effective customer service using courtesy and tact.

· High degree of professionalism and initiative.

· Ability to prioritize work, as well as pay attention to detail with accuracy and perform multiple tasks with various deadlines simultaneously.

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