McDonald's
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Title: Director, Quality Systems
- Restaurant Food Safety
Category: Supply Chain Management
Req Number: 4965-TB/SS
Location(s): Oak
Brook IL
About McDonald's
Corporation:
McDonalds is the largest and best-known global foodservice retailer
with more than 30,000 restaurants, serving 46 million customers each
day in 118 countries. We plan to expand our leadership position through
great tasting food, superior service, everyday value and convenience.
Fortune Magazine released its 2007 list of America's Most Admired
Companies ranking McDonald's Corporation as one of the top companies in
the Food Services Industry category. Fortune Magazine also named
McDonald's to the 2007 list of Global Top Companies for Leaders. This
prestigious recognition speaks to the long history McDonald's has in
the area of developing our people. In addition, our key attributes of
reputation rankings on Social Responsibility, Financial Soundness,
People Management, Quality of Management and Quality of
Products/Services all rank in the top 10.
McDonald's is one of the most valuable brands in the world. Join our
Worldwide Development and find out firsthand why Fortune Magazine calls
us one of America's most admired and top leader producing companies.
About the Department:
The Quality Systems team is responsible for food safety, quality,
nutrition, identifying and managing emerging issues, and areas related
to sustainable supply. We work with our suppliers to ensure continuous
enhancements of the systems that deliver quality and safety and protect
the brand.
POSITION PURPOSE:
Leads the development, implementation and communication of McDonald's
Restaurant food safety policies, standards and systems (impacting
14,000+ restaurants) to protect and enhance Brand McDonald's.
Responsible for food safety review and approval for new or changing
equipment, products, or procedures that impact McDonald's at the
restaurant level. Defines required food safety support roles in the
regions and orchestrates the appropriate resources for their training
and communication. Responsible for establishing food quality priorities
and recommendations for the appropriate functions through analysis of
system and consumer quality and safety data. Key internal stakeholders
include US Menu Management, Equipment Development, Operations Development
and Deployment, and Training, Learning & Development.
Principal Accountabilities:
In addition to following McDonald's policies and procedures, principal
accountabilities include, but are not limited to:
Strategy and Innovation
* Develops strategic plans for advancing restaurant food safety and
quality systems based on changing needs of the business
* Explores and recommends high-potential innovations in process,
procedure and technology
Consulting
* Partners with external Food Safety stakeholders (e.g., Regulatory
Agencies, Consumer and Research Organizations, Trade Associations) to
build relationships, identify industry gaps, and exchange best
practices
* Serves as a technical subject-matter expert to US Communications and
Legal on food safety related issues and incidents with Brand
implications
* Partners with Menu Management and other US Quality Systems personnel
to establish microbiological specifications and food safety
guidelines/procedures for new products
* Serves as a resource to other Quality Systems Leads on food-safety
related programs and initiatives
* Consults with Regional staff to resolve local and state health
department issues
Policy and Standards
* Develops or updates restaurant food safety standards and procedures
to meet McDonald's brand goals
* Monitors industry, societal and regulatory changes, and emerging
issues, to ensure food safety standards and restaurant policies and
procedures are appropriate
* Leads the development or refinement of restaurant procedures and
tools to ensure that food safety-related procedures are communicated
and executed in the restaurants (e.g., Execution Manuals, ROIP
Verifications, Operations & Training Manual)
* Partners with Government Relations to influence policy, published
guidelines or recommendations, and proposed local, State and Federal
legislation
* Reviews changes to employee and manager training materials and tools
(e.g., Food Safety booklet, Manager and Crew Training, ROIP, Operations
& Training) to ensure that key food safety content is complete and
accurate
Implementation
* Ensures timely distribution of food-safety communications to internal
and external stakeholders
* Consults with and provides training for regional food safety staff to
assure proper implementation of food safety procedures
* Works with the National Supply Chain Leadership Council Quality
Sub-team to incorporate feedback from Owner Operators into new policies
and procedures, and to test said procedures in restaurants
* Works with Operations, NABIT and Food Improvement Team to recommend
the implementation of new or enhanced McDonald's food safety policies,
standards and systems
* Responsibility for managing food safety-related data tracking systems
Restaurant Performance
* Monitors and communicates restaurant food safety performance and
identifies trends and opportunities for improvement
* Establishes system targets for continuous improvement in the area of
food safety in our restaurants
Protects the Brand
* Significant accountability to reduce and mitigate food safety risk
resulting from restaurant-related practices
* Develops restaurant-level food safety risk mitigation plans and
programs and ensures they are communicated to the system
* Partners with Legal to investigate and effectively resolve customer
and brand-related food safety issues
Leverages Resources
* Identifies potential funding needs for research or innovations
related to food safety in the restaurants
* Recommends resources (e.g., regional staff) required for effective
implementation of food safety practices
* Leverages field food safety network to gain intelligence related to
food safety process implementation and compliance with standards
* Leverages external food safety expertise (e.g., Regulators, Trade
Associations, Academia) to advance food safety within McDonald's and
assure compliance.
Position
Requirements:
* Strong verbal and written Communication skills required
* 7-10 years of experience in related field
* BS Degree Required, Advanced degree preferred
* Must be a self-starter and self-motivated
* Experience in leading and developing teams
* Strategic Partnering
* Must have the ability to function within a team oriented environment
and collaborate on multidisciplinary efforts
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