Director, Quality Systems - Restaurant Food Safety - Oak Brook, IL




Oak Brook, IL United States

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Job Description

McDonald's Corporate Careers


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Title: Director, Quality Systems - Restaurant Food Safety
Category: Supply Chain Management
Req Number: 4965-TB/SS
Location(s): Oak Brook IL        

About McDonald's Corporation:

McDonalds is the largest and best-known global foodservice retailer with more than 30,000 restaurants, serving 46 million customers each day in 118 countries. We plan to expand our leadership position through great tasting food, superior service, everyday value and convenience. Fortune Magazine released its 2007 list of America's Most Admired Companies ranking McDonald's Corporation as one of the top companies in the Food Services Industry category. Fortune Magazine also named McDonald's to the 2007 list of Global Top Companies for Leaders. This prestigious recognition speaks to the long history McDonald's has in the area of developing our people. In addition, our key attributes of reputation rankings on Social Responsibility, Financial Soundness, People Management, Quality of Management and Quality of Products/Services all rank in the top 10.

McDonald's is one of the most valuable brands in the world. Join our Worldwide Development and find out firsthand why Fortune Magazine calls us one of America's most admired and top leader producing companies.

About the Department:

The Quality Systems team is responsible for food safety, quality, nutrition, identifying and managing emerging issues, and areas related to sustainable supply. We work with our suppliers to ensure continuous enhancements of the systems that deliver quality and safety and protect the brand.


Leads the development, implementation and communication of McDonald's Restaurant food safety policies, standards and systems (impacting 14,000+ restaurants) to protect and enhance Brand McDonald's. Responsible for food safety review and approval for new or changing equipment, products, or procedures that impact McDonald's at the restaurant level. Defines required food safety support roles in the regions and orchestrates the appropriate resources for their training and communication. Responsible for establishing food quality priorities and recommendations for the appropriate functions through analysis of system and consumer quality and safety data. Key internal stakeholders include US Menu Management, Equipment Development, Operations Development and Deployment, and Training, Learning & Development.

Principal Accountabilities:

In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:

Strategy and Innovation
* Develops strategic plans for advancing restaurant food safety and quality systems based on changing needs of the business
* Explores and recommends high-potential innovations in process, procedure and technology
* Partners with external Food Safety stakeholders (e.g., Regulatory Agencies, Consumer and Research Organizations, Trade Associations) to build relationships, identify industry gaps, and exchange best practices
* Serves as a technical subject-matter expert to US Communications and Legal on food safety related issues and incidents with Brand implications
* Partners with Menu Management and other US Quality Systems personnel to establish microbiological specifications and food safety guidelines/procedures for new products
* Serves as a resource to other Quality Systems Leads on food-safety related programs and initiatives
* Consults with Regional staff to resolve local and state health department issues

Policy and Standards
* Develops or updates restaurant food safety standards and procedures to meet McDonald's brand goals
* Monitors industry, societal and regulatory changes, and emerging issues, to ensure food safety standards and restaurant policies and procedures are appropriate
* Leads the development or refinement of restaurant procedures and tools to ensure that food safety-related procedures are communicated and executed in the restaurants (e.g., Execution Manuals, ROIP Verifications, Operations & Training Manual)
* Partners with Government Relations to influence policy, published guidelines or recommendations, and proposed local, State and Federal legislation
* Reviews changes to employee and manager training materials and tools (e.g., Food Safety booklet, Manager and Crew Training, ROIP, Operations & Training) to ensure that key food safety content is complete and accurate

* Ensures timely distribution of food-safety communications to internal and external stakeholders
* Consults with and provides training for regional food safety staff to assure proper implementation of food safety procedures
* Works with the National Supply Chain Leadership Council Quality Sub-team to incorporate feedback from Owner Operators into new policies and procedures, and to test said procedures in restaurants
* Works with Operations, NABIT and Food Improvement Team to recommend the implementation of new or enhanced McDonald's food safety policies, standards and systems
* Responsibility for managing food safety-related data tracking systems

Restaurant Performance
* Monitors and communicates restaurant food safety performance and identifies trends and opportunities for improvement
* Establishes system targets for continuous improvement in the area of food safety in our restaurants

Protects the Brand
* Significant accountability to reduce and mitigate food safety risk resulting from restaurant-related practices
* Develops restaurant-level food safety risk mitigation plans and programs and ensures they are communicated to the system
* Partners with Legal to investigate and effectively resolve customer and brand-related food safety issues

Leverages Resources
* Identifies potential funding needs for research or innovations related to food safety in the restaurants
* Recommends resources (e.g., regional staff) required for effective implementation of food safety practices
* Leverages field food safety network to gain intelligence related to food safety process implementation and compliance with standards
* Leverages external food safety expertise (e.g., Regulators, Trade Associations, Academia) to advance food safety within McDonald's and assure compliance.

Position Requirements:

* Strong verbal and written Communication skills required
* 7-10 years of experience in related field
* BS Degree Required, Advanced degree preferred
* Must be a self-starter and self-motivated
* Experience in leading and developing teams
* Strategic Partnering
* Must have the ability to function within a team oriented environment and collaborate on multidisciplinary efforts


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