The
Quality Management Specialist (QMS) position is an opportunity to combine
food service operations experience, food safety knowledge and a passion for
training and coaching others. This position is on the Operations team at Steritech reporting to a District Manager. The QMS has
the unique opportunity to work within a wide variety of food service
establishments, evaluate food prep and cooking standards, while ensuring
food safety and sanitation practices are being upheld. Ensuring brand
standards, food quality and friendly service are consistently executed
every time will in turn ensure customer loyalty and satisfaction. Our
clients are some of the world’s leading brands, including retail, food
service and institutional dining.
The
QMS works closely with a diverse group of food service professionals, plus
serves as a liaison between the operators and their parent company. The
successful candidate will have a passion for customer care, high-level
knowledge of food operations and food safety, plus the ability to work in a
fast-paced, dynamic environment.
Our
people are our most important asset. We hire highly talented individuals,
challenge them, treat them with respect, and provide them with the tools,
training, and opportunities they need to succeed. You have the opportunity
to travel, meet new people and make an impact every day.
Responsibilities:
Responsibilities Include
Performing food safety and
brand standards audits in retail settings, including restaurants/food
service and supermarkets
Consulting with clients on
issues observed during inspections
Developing and maintaining
client relationships
Facilitating communication of
food safety and brand standard information to clients
Utilizing problem solving and
judgment to provide clients with ways to solve concerns and avoid
future problems
Educating clients regarding
issue resolution, the science of why problems occur and best practices
to avoid problems
Understanding quality and
flavor profiles, including tasting, that go beyond manuals and written
analyses
Observing cooking,
preparatory processes and clean-up to ensure proper practices, safety
and customer satisfaction
Evaluating, in a direct
manner, customer experiences with clients
Promptly completing and
submitting assigned reports
Regularly improving and
learning through online and in-field training
Consistently traveling daily
throughout the assigned territory - The QMS must maintain a
company-issued service vehicle and service equipment in excellent
condition
Overnight travel is required;
Up to 50% or 10 days a month - Most travel occurs within an assigned
territory with opportunities to assist in other territories
periodically
Weekend and evening work will
be required
Qualifications:
Must have at least 1 of the following:
Bachelor's degree in a
Science with at least one (1) year of experience in food service,
restaurant or grocery operations
Bachelor's degree (other
than a Science) with at least two (2) years of experience in food
service, restaurant or grocery operations
Associate’s degree with at
least four (4) years progressive experience in food service,
restaurant or grocery operations
High School Diploma/GED and
at least five (5) years progressive experience in food service,
restaurant or grocery operations
Also required:
A valid driver's license and
good driving record; No more than three (3) minor violations and no
major violations in the last three (3) years - This will be verified
upon offered employment
Excellent computer skills -
Proficiency in Microsoft Office tools is required
This position requires
overnight travel; Up to 50%. Candidates must be willing to travel by
car on a daily basis and by plane as needed. Travel expenses and
hotel accommodations are provided.
This position also requires
evening and weekend work, per round requirements
Offers are contingent upon
passing pre-employment Drug, Background and Motor Vehicle Record
checks, and Job Specific Functional testing
Desired
Skills and Experience
Bachelor’s degree in
Biology, Food Science, Nutrition preferred
Degrees in Hospitality
Management or Culinary Arts a plus
Experience in food service
management preferred
ServSafe and/or CP-FS
Certification(s) a plus
Consistent travel experience
in a current or previous position a plus
Strong verbal and written
communication skills
Candidates must be well
organized and comfortable working independently
Strong technical knowledge
of food safety is preferred
The QMS
conducts audits that measure conformity to established regulatory,
industry and proprietary brand standards for clients in the restaurant,
hotel, supermarket and health care industries. In many cases, the QMS uses
best practices and experience to work with a client in a way that goes
past auditing and addresses root cause and business solutions.
ALL APPLICANTS MUST APPLY DIRECTLY THROUGH OUR WEBSITE AT
WWW.STERITECH.COM.
The Steritech Group, Inc. is an Equal
Opportunity/Affirmative Action Employer
