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Quality Assurance Manager - Retail/Foodservice Training Programs, Global Quality & Regulatory Seattle, WA



Job Summary and Mission

This job contributes to Starbucks Coffee Company success by developing, implementing and improving retail quality and food safety programs to ensure the availability of safe, wholesome, premium quality finished products for our customers. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

*       Manages the retail/foodservice food safety training program to ensure job-level appropriate content is developed and implemented.

*       Build and manages supplier relationships for service providers in assigned program area.

*       May directly manage, develop and inspire individual contributors.

*       Influences product and operational design to ensure products and operating Conducts and documents reviews of new or changing products, equipment, fixtures, store designs or operating procedures that impact our retail stores.

*       Collaborates with engineering to develop test protocols and procedures for evaluation and validation of quality parameters as it relates to equipment development and operations processes.

*       Analyzes quality metrics, audit data, customer feedback, regulator and workgroup input. Highlights trends and potential opportunities, and provides continuous improvement recommendations to department leadership.

*       Leads investigation and resolution of food safety, service provider and/or regulatory incidents from regulators, retail stores, or internal and external customers. Determines and recommends appropriate mitigation activities.

*       Develops and implements metrics to track effectiveness of assigned program to ensure internal and external customer needs are met and often exceeded.

*       Delivers effective communications to provide partners at all levels with appropriate awareness and knowledge of quality assurance standards, requirements, program updates and process changes.

*       Leads project teams to develop and implement new QA programs or continuous improvement initiatives. Collaborates and influences cross functionally and globally to create alignment of QA programs across the company.

*       Understands and utilizes appropriate regulations and industry standards to establish a global framework for assigned program area, and manages program execution in the US and CAN.

*       Maintains and builds expertise in product regulations, product safety best practices, local public health / foodservice regulations and industry best practices. Leverages knowledge to train more junior professionals in regulatory standards, QA processes and their role in the business.


Summary of Experience

*       B.S. degree in Environmental Public Health/Food Science/Microbiology, or closely related science background.

*       Managing and developing people preferred.

Registered Environmental Health Specialist (REHS/RS) or Certified Professional - Food Safety (CP-FS)


Progressive experience within a quality assurance department

7 years

Developing, implementing and monitoring food safety training programs, standards and compliance

7 years

Assessing safety and regulatory compliance of food, handling practices, and the sanitary deign of food equipment and facilities

7 years

Gathers, interprets and reports on quality metrics or performance indicators

7 years

Project management

3 years

Teaching and administering Food Safety Certification programs

3 years

Retail Foodservice Operations

1 year

Required Knowledge, Skills and Abilities

*       Ability to build effective relationships and work as part of a team

*       Ability to think and operate strategically

*       Ability to communicate clearly and concisely, both orally and in writing

*       Ability to make progress in spite of setbacks or lack of clarity

*       Ability to manage and resolve conflicts

*       Ability to assimilate new information quickly and react positively to new and challenging opportunities

*       Ability to create and format templates, reports, and technical documents

*       Ability to manage multiple priorities and maintain attention to detail

*       Ability to apply sound technical principles and practices to problem solving

*       Ability to organize data, analyze information, draw conclusions and make recommendations

*       Knowledge of FDA Model Food Code and California Retail Food Code

*       Knowledge of job-level appropriate food safety training and learning objectives

*       Knowledge of HACCP principles and application at retail

*       Knowledge of ANSI/NSF Standards and methodologies for the sanitary design of food equipment

*       Knowledge of sanitary design and construction principles of food facilities

*       Knowledge of food microbiology

*       Familiarity with water and sewer safety and regulations

*       Familiarity with integrated pest management

*       Familiarity with Instructional Design

Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities.


Quality Assurance

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