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Quality Assurance Manager - Retail/Foodservice Training
Programs, Global Quality & Regulatory – Seattle, WA
130004023
Description
Job Summary and Mission
This job
contributes to Starbucks Coffee Company success by developing, implementing
and improving retail quality and food safety programs to ensure the
availability of safe, wholesome, premium quality finished products for our
customers. Models and acts in accordance with Starbucks guiding principles.
Summary of Key
Responsibilities
Responsibilities
and essential job functions include but are not limited to the following:
 Manages the
retail/foodservice food safety training program to ensure job-level
appropriate content is developed and implemented.
Build and manages
supplier relationships for service providers in assigned program area.
May directly
manage, develop and inspire individual contributors.
Influences product
and operational design to ensure products and operating Conducts and
documents reviews of new or changing products, equipment, fixtures, store
designs or operating procedures that impact our retail stores.
Collaborates with
engineering to develop test protocols and procedures for evaluation and
validation of quality parameters as it relates to equipment development and
operations processes.
Analyzes quality
metrics, audit data, customer feedback, regulator and workgroup input.
Highlights trends and potential opportunities, and provides continuous
improvement recommendations to department leadership.
Leads investigation
and resolution of food safety, service provider and/or regulatory incidents from
regulators, retail stores, or internal and external customers. Determines and
recommends appropriate mitigation activities.
Develops and
implements metrics to track effectiveness of assigned program to ensure
internal and external customer needs are met and often exceeded.
Delivers effective
communications to provide partners at all levels with appropriate awareness
and knowledge of quality assurance standards, requirements, program updates
and process changes.
Leads project teams
to develop and implement new QA programs or continuous improvement
initiatives. Collaborates and influences cross functionally and globally to
create alignment of QA programs across the company.
Understands and
utilizes appropriate regulations and industry standards to establish a global
framework for assigned program area, and manages program execution in the US
and CAN.
Maintains and
builds expertise in product regulations, product safety best practices, local
public health / foodservice regulations and industry best practices.
Leverages knowledge to train more junior professionals in regulatory
standards, QA processes and their role in the business.
Qualifications
Summary of Experience
B.S. degree in
Environmental Public Health/Food Science/Microbiology, or closely related
science background.
Managing and
developing people preferred.
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Registered Environmental Health Specialist (REHS/RS) or
Certified Professional - Food Safety (CP-FS)
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preferred
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Progressive experience within a quality assurance department
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7 years
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Developing, implementing and monitoring food safety training
programs, standards and compliance
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7 years
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Assessing safety and regulatory compliance of food, handling
practices, and the sanitary deign of food equipment and facilities
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7 years
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Gathers, interprets and reports on quality metrics or
performance indicators
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7 years
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Project management
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3 years
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Teaching and administering Food Safety Certification programs
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3 years
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Retail Foodservice Operations
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1 year
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Required Knowledge,
Skills and Abilities
Ability to build
effective relationships and work as part of a team
Ability to think
and operate strategically
Ability to
communicate clearly and concisely, both orally and in writing
Ability to make
progress in spite of setbacks or lack of clarity
Ability to manage
and resolve conflicts
Ability to
assimilate new information quickly and react positively to new and
challenging opportunities
Ability to create
and format templates, reports, and technical documents
Ability to manage
multiple priorities and maintain attention to detail
Ability to apply
sound technical principles and practices to problem solving
Ability to organize
data, analyze information, draw conclusions and make recommendations
Knowledge of FDA
Model Food Code and California Retail Food Code
Knowledge of
job-level appropriate food safety training and learning objectives
Knowledge of HACCP
principles and application at retail
Knowledge of
ANSI/NSF Standards and methodologies for the sanitary design of food
equipment
Knowledge of
sanitary design and construction principles of food facilities
Knowledge of food
microbiology
Familiarity with
water and sewer safety and regulations
Familiarity with
integrated pest management
Familiarity with
Instructional Design
Starbucks is an equal opportunity employer of all qualified individuals,
including minorities, women, veterans & individuals with disabilities.
Job
Quality Assurance
Primary
Location
US-WA-Seattle
Schedule
Full-time
Apply
Now
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