|
The Quality Management Specialist (QMS) is a position on the
Operations team reporting to the District Manager. The QMS conducts
audits that measure conformity to established regulatory, industry and
proprietary brand standards for clients in the restaurant, hotel,
supermarket and health care industries. In many cases, the QMS uses best
practices and experience to work with a client in a way that goes past
auditing and addresses root cause and business solutions.
Responsibilities Include
· Performing food safety and brand standards audits in retail
settings, including restaurants/food service and supermarkets
· Consulting with clients on issues observed during inspections
· Developing and maintaining client relationships
· Facilitating communication of food safety and brand standard
information to clients
· Utilizing problem solving and judgement
to provided clients with ways to solve concerns
and avoid future problems
· Educating clients regarding issue resolution, the science of why
problems occur and best practices to avoid problems
· Understanding quality and flavor profiles, including tasting,
that go beyond manuals and written analyses
· Observing cooking, preparatory processes and clean-up to ensure
proper practices, safety and customer satisfaction
· Evaluating, in a direct manner, customer experiences with clients
· Promptly completing and submitting assigned reports
· Consistently traveling daily throughout the assigned territory -
The QMS must maintain a service vehicle and service equipment in
excellent condition
· Overnight travel in the region is required; Up to 50% or 10 days
a month
· Weekend and evening work will be required
|
