Mars Drinks 

Job Title:

Quality & Food Safety Manager North America – West Chester, PA

Req Number:



West Chester,PA,19380 

Job Type:

Full Time




Position Description:

Mars Drinks, makers of FLAVIA®, is leading the gourmet coffee revolution. The world’s leading Brew-by-Pack refreshment system, Flavia is also a registered trademark of Mars, Incorporated, known for brands that include M&M’S®, SNICKERS®, UNCLE BEN’S®, MILKY WAY® and WRIGLEY®. Mars Drinks created the Brew-by-Pack technology in 1983, and was the first to pioneer Filterpack packaging to retain freshness, eliminate residual flavor, provide perfect-portion size, and protect contents from sunlight, oxygen and other harmful elements. Today, Flavia sells more than 585 million drinks annually (390 million in the NA market alone and is a global brand, sold in the USA, UK, Japan, France, Germany, Hong Kong and Korea. 

* Ensure Safety and legality of Drinks products manufactured in West Chester manufacturing site

* West Chester site and Quality Systems compliance to the Mars QMP verified by ‘fresh eyes’ Mars Inc audit and independent 3rd party audit.

* Manage the Product-Related Incident Management Process (PRIMP) to professionally manage product-related quality incidents for North America and communicate outcomes clearly, internally, externally, and corporately.

* Ensure alignment with counterparts in Q&FS team based in UK

* Manage prompt and thorough customer complaints process ensuring appropriate corrective and preventive actions are in place

* Manage compliance to other customer related requirements e.g. Kosher

* Drive ‘Right First Time’ lean philosophy and measures in partnership with Operations.

* Develop pipeline quality control plans for new products manufactured at West Chester and support Research & Development to ensure that product capability can be sustained long term.

* Ensure West Chester associates are adequately trained in the use of necessary quality tools, techniques & systems

* Manage and develop the capability of Quality team associates to drive excellence in our brand


Other key facts about the role:

* Leads site VQA and QA teams

* Key member of the global Mars Drinks Q&FS leadership team

* Active participant in global Mars Inc Quality & Food Safety group activities (TC, VC, Global Meetings)

* International travel 1 – 2 times per year (planned)

* N.A. travel as required


Minimum Requirements:

* Bachelor’s degree / Masters degree preferred

* Degree in Food Science or related subject plus 7 years of relevant experience in food industry

* Proven success in leading and building effective teams

* Experience of Food Safety / Quality Management leadership and techniques in the FMCG industry with branded products

* Sound knowledge of current food safety legislation, Q&FS standards

* Strong communication and influencing skills, problem analysis and critical thinking skills

* Driving Quality & Food Safety programmes / culture

* Incident / complaint management experience

* Managing complex supply chains / routes to market

* Dealing with regulatory bodies

* Leading and developing Quality / Food Safety teams

* Proven ability to work effectively across functions

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