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CLIENT
SERVICE MANAGER – FOOD SAFETY FOCUS
PROMETRIC
– BALTIMORE, MD
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The Client Services Manager (CSM) position, located in
Baltimore, MD, works under the direction of segment and team leadership to
manage all assigned tasks related to the segment’s client-focused
activities, including ensuring delivery of contracted services, contract
management, and financial performance. Segment leadership may change client
assignments based on business needs. The Client Services Manager
collaborates with multiple business units within Prometric
to provide support for segment programs. The Client Services Manager will
also identify new business opportunities to drive revenue with existing and
new clients; this involves client discovery, development of a value
proposition, articulation of solution benefits and closing the sale. Client
Services Manager should be skilled in project management tools and
techniques and capable of leading cross-functional teams to accomplishing
various client objectives. These services may include: test development and
design; test administration and delivery; application processing, and data
management. The Client Services Manager reports to a Team Leader in the
assigned market segment.
Primary
Responsibilities
- Develop annual strategic
account plans for segment portfolio
- Collaborate with
cross-functional team (involving internal staff and/or clients) for
new/existing client program changes
- Participate in annual
contract reviews with clients as assigned by segment leadership
- Prepare sales plans for new
services in conjunction with team leaders
- Prepare and present accurate
test volume and revenue forecasts. Manage expenses to ensure
profitability
- Manage and participate in
either annual or quarterly business reviews with clients to discuss
performance and business drivers
- Participate in industry
conferences and events
- Manage communications with
client program representatives
- Work cross functionally,
directing the efforts of operations and functional staff to accomplish
segment and company objectives
Additional Responsibilities
- Achievement of program
technical and cost objectives; responsible for managing the cost,
schedule, and technical performance of program
- Establishes milestones and
monitors adherence to master plans and schedules
- Proactively identifies
program problems and opportunities, creating solutions, such as
allocation of resources or changing contractual specifications
- Plans, develops, and
implements team policies and goals
- Creates project plan(s) which
includes process definition and risk management plan(s)
- Organizes and coordinates
activities of team that may include test development/publication,
technology development, configuration management, channel operations
planning and execution management, to effect program efficiency and
economy
- Tracks program progress and
communicates to all levels of management
- Communicates effectively with
clients, project team, and management team; to include program review
presentations, status reports, and scorecards
- Review and provide input
presentations
- Identify and develop sales
relationships
- Support sales efforts of
Account Managers
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Required Experience:
- BA/BS Degree from a four-year
college or university or 3 - 5 years related experience and/or
training or equivalent combination of both education and experience
- 3 - 5 years program or
project management experience
- Excellent oral and written
communication skills; succinctly articulates business progress,
issues, challenges, and resolutions
- Proven client relations,
project management, and time management and analytical skills to
produce information in a concise and timely manner
- Demonstrated success using
project management tools and methods (e.g., Microsoft Project, Excel,
Visio) work breakdown structures, issues management) to direct
technology driven projects
- Organized, able to manage
multiple tasks with appropriate priorities
- Assumes responsibility and
ownership of work product and deliverables
- Technical or product-oriented
program experience preferred
- Approximately 5-10% US travel
may be required
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Prometric is a trusted test
development and delivery
provider to more than 400 organizations worldwide. On their behalf, we
securely deliver an average of 10 million exams per year to people who are
seeking to improve their lives. Whether by starting a new career, further
developing their skills to improve on an existing one, adding to their
qualifications for a promotion, taking school entrance exams or simply for
professional development, people taking tests want a reliable, convenient and
hassle-free experience. Prometric serves as an
industry gatekeeper, ensuring that people legitimately earn the credentials
they seek to achieve, and thereby guaranteeing a fair testing experience for
all who come through our doors.
Our decades of expertise in test
development and delivery help organizations create and deliver exam programs
that accurately measure the skills, knowledge and abilities they need to
measure. We are a reliable partner who works closely with our clients to help
determine their business requirements, as well as
identify the goals of their test programs help. We provide the right blend of
expertise, guidance, execution and customer service and can work to customize
a unique solution
that fits your specific needs.
We operate a secure
network of approximately 10,000 test centers in more than 160 countries and
have more than 15 global corporate
offices scattered throughout the world.
The solid foundation that supports this global network of technology,
location and capability is people. There are thousands of employees, from our
back office operations to the front desk at our test centers, who are all
working tirelessly to make sure that a test program measures accurately, that
it is delivered reliably and that test takers have a positive, welcoming and
friendly experience at the test center.
Employment
is contingent on the successful completion of our background check which
includes criminal, education, employment, SS trace and may include an IRS
security check, including criminal, tax compliance (current on tax
obligations or arrangements in place.) Candidate must be eligible to work in
the US.
Prometric is an Equal Opportunity Employer
To apply
for this position, please go to our website at www.prometric.com or apply directly to michael.maultz@prometric.com. 443-455-6403.
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