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Requisition Number:


Area of Interest:

Quality Assurance

Relocation Possible:


Posting Job Title:

Supply Base Quality Manager

Position Type:








Godiva Chocolatier is the world's premier chocolatier. We are the global leaders of the creation and distribution of super-premium chocolates worldwide. Godiva is available at any one of our boutiques,, and through our catalogs.
Godiva sells its products through its retail stores, and through wholesale locations (including department stores, grocery/drug channels and worldwide duty-free), and Direct (including catalog and internet operations). The company selectively licenses the Godiva trademark (including Godiva Liquor from Diageo and Godiva Double Chocolate Cheesecake from the Cheesecake Factory). The company has approximately 4,000 employees around the world and is headquartered in New York, New York.
For over 80 years, Godiva Chocolatier has defined the art of fine chocolate making by selecting only the most superb ingredients. Godiva applies the same devotion to selecting and developing the best people.
As an employer of choice, Godiva Chocolatier values a rich assortment of people that want to work in a pleasant and energized setting. In exchange for your expertise and enthusiasm, we offer excellent career growth opportunities and a competitive salary.

Job Description:

General Summary

Primarily responsible for quality management of Supply Base Providers (contract manufacturing / contract packing / licensing / ingredient and packaging suppliers).

Job Complexity

Lead the cross functional team (contract manufacturing / contract packing / R&D / packaging engineering / procurement) in ensuring that food safety and quality requirements for purchased products and materials are identified and documented to ensure that all purchases comply with requirements.
Main liaison between Godiva and the QA and business teams of external business partners for all food safety and quality requirements.
Analyze problems, determine root causes, recommend corrective and preventive measures and assess effectively of corrective actions to identified non-conformances for purchased products and materials.
Plan, manage and conduct the audit requirements for supply base providers (contract manufacturers, contract packers, and other supply chain partners) and make appropriate recommendations for improvement and/ qualification.
Pro-active follow up of CAPA and assessment of CAPA implementation to audit findings.
Generate, analyze and communicate quality score cards for supply base providers to drive continuous improvement initiatives.
Manage quality projects to implement supply base quality systems.
Manage food safety and quality management systems for supply base providers (contract manufacturers / contract packers, licensees / ingredient and packaging suppliers (40%).
Lead the planning and conduct of the audit requirements for existing and potential supply base providers (contract manufacturers, contract packers and other supply chain partners). This includes audit planning, execution, documentation and reporting with pro-active follow up with CAPA. (30%)
Identify and drive continuous improvement initiatives with Supply Base Providers (15%)
Lead supply chain quality projects as directed by supervisor (10%).
Provide direction and guidance for Ingredient and Packaging Quality Engineer (5%).

Job Specifications

Undergraduate degree in Food Science or related Scientific/Technical field.
BS Food Science
Minimum 10-15 years experience in food manufacturing quality assurance / operations / auditing / contract manufacturing management
Strong quality systems background: project quality risk assessment / development of action plans to close identified gaps to ensure food safety and quality
Strong problem solving skills.
Auditor Certification (AIB/ ASQ/ Other) / ISO lead assessor certification desirable
Highly developed interpersonal skills as well as strong written and oral communication skills.
Strong partnering and relationship management skills with external technical organizations and cross functional teams.
Demonstrated ability to work independently and with a cross functional team to deliver required results.

Godiva appreciates your interest and consideration of our company. We regret that we will not be able to respond to every resume submission. Only those candidates who best meet our needs shall be contacted. Again, thank you for your consideration.

Godiva Chocolatier is an Equal Opportunity Employer, M/F/D/V.

Search Firm Representatives please read carefully :

Godiva is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Godiva via-email, the Internet or directly to hiring managers at Godiva in any form without a valid written search agreement in place for that position will be deemed the sole property of Godiva, and no fee will be paid in the event the candidate is hired by Godiva as a result of the referral or through other means.


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