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Job Title:

QA Supplier Auditor and Relations

Job Requisition Number:


Area of Interest:

Supply Chain

Position Type:

Full-Time Regular


Brooklyn Center



Job Description:

Position Mission:
Implements and maintains the Supplier Certification process to ensure that Caribou Coffee Company suppliers provide safe and quality raw materials and finished goods.

Responsibilities Include:
• Ensure the safety of new and existing products through Supplier Audits.
• Act as liaison and point of contact to Suppliers regarding quality issues to seek appropriate resolution.
• Conduct plant audits for those suppliers seeking to become a supplier in alignment with Caribou’s Supplier Certification Program.
• Conduct supplier plant audits for those suppliers producing items categorized as High Risk annually to assure proper programs and compliance with current Food Safety programs are in place.
• Provide written follow up on issues generated prior to and following a plant audit to resolve.
• Ensure supplier has current specifications for products supplied to Caribou.
• Maintain up to date list of certified suppliers and assure all appropriate paperwork is on file in compliance with FSMA regulations.
• Maintain and revise Supplier Certification program as revisions occur with program or certification changes to suppliers under suspension or delisting of a supplier.
• Provide communications to R&D and Sourcing regarding status of suppliers when on-boarding or changes are made to their listing.
• Assist Sourcing, Brand Communications and R&D regarding labeling changes initiated by suppliers to assure compliance with labeling laws.
• Provide guidance to company owned stores, as necessary, in Food Code compliance and interpretation.
• Monitor pending regulation changes in USDA and FDA compliance; identify and communicate with suppliers to assure compliance.
• Partner with international team to understanding compliance requirements of products to be sold internationally.
• Support the introduction of new products by establishing product specifications that address incoming finished products, plant manufacturing and handling criteria
• Assure adequate flow of new products and ideas meet Caribou’s Food Safety planned objectives by providing food safety and quality expertise during pilot and initial production run.
• Provide regulatory expertise and guidance to R&D, Sourcing and Marketing as part of product introductions to assure compliance with current Food Labeling and Federal Regulations requirements.
• Provide time to industry, community or government to enhance Caribou’s image and presence in the industry.
• Follow standard work, work safely, and attend required personal safety training.
• Participate in training related to our products to enhance understanding of Caribou’s products and culture.
• Create a working relationship and climate to attain and maintain a high level of executive and employee morale.
• Establish by the first of each year a well-defined operational plan for the Supplier Auditor that meets the Corporate and Division strategic goals.
• Establish budget requirements for the Supplier Auditor function and present to the Director, Corporate QA as a part of the budgeting process.
• Provide QA support by attending and participating in appropriate business channel meetings and/or conference calls.

• Bachelor’s degree in Food Science or a related field required.
• 5+ years experience in Food Industry required.
• Working knowledge of microbiological issues relating to the Food Industry, FDA and USDA facilities required.
• Ability to travel up to 60%.
• Previous experience as a Supplier auditing programs in SQF, AIB or similar a plus.

Required Skills, Knowledge and Abilities:
• Expert understanding of emerging and current regulations applicable to Caribou products.
• Knowledge in Food Safety and/or Food Science.
• Ability to train and mentor others.
• Excellent communication skills, ability to simplify complex issues.
• Ability to leverage knowledge and expertise to represent Caribou.
• Ability to leverage sound Food Safety principals to problem-solve.
• Experience in or knowledge of all applicable food industry related quality systems.
• Strong attention to details, organized, and problem solving skills.
• Self motivated with ability to multi-task.
• Excellent Computer skills required; Microsoft Excel, Microsoft Word, and PowerPoint.

Physical Demands:
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Caribou Coffee is proud to be an Equal Opportunity Employer.


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