Quality and Food Safety Director - The Nutro Compa – Nashville, TN

Job Code: 6361418

POSTED: Jul 27




Nashville, Tennessee


Mars, Incorporated


Full Time - Experienced








About Mars, Incorporated


Job Description



As a part of the Mars family, The Nutro Company has more than 80 years of experience creating great-tasting, nutritious pet foods. We understand that your pets aren't just companions-they're important members of your family.  NUTROŽ is a global brand of super-premium, natural pet food products sold exclusively in Pet Specialty stores.  Natural ChoiceŽ food for dogs is the largest brand in the NUTROŽ portfolio.  As the #1 Selling Brand of Natural Dog Food in the Pet Specialty segment, Natural ChoiceŽ delivers targeted natural nutrition solutions to feed a lifetime of health and happiness.

Purpose of Role:

This role provides both strategic and operational direction and leadership for quality & food safety throughout the entire Nutro business pipeline from vendor to consumer. This position is accountable for Quality and food safety in the global Nutro business and ensures that all products shipped to consumers are processed, packed and handled to specification. Having only been acquired by Mars in 2007, the Nutro business does still lag behind in compliance to Mars quality systems and standards. This position is critical for driving the change agenda on quality for Nutro. This position is a member of the Nutro R&D leadership team and is seen to be a potential successor for the VP R&D.




Principal Accountabilities


  • Leadership of the x-functional quality transformation in the Nutro business through identification and implementation of state of the art quality (and supply) procedures, equipment and standards (factory network and related functions within our pipeline from vendor to consumer)
  • Ensures compliance to Mars global quality standards and quality systems
  • Contribution to improvement of Mars global quality standards, systems and best practices (in a specific field of expertise)
  • Management of operational quality & food safety in the Nutro factory network (via the site quality teams)
  • Accountable for product hold & release process & decisions.
  • Incident Management and follow through, implementation of corrective actions
  • Management of the vendor assurance function as our extended arm into the raw and pack material supply chain (forward quality management)
  • Management of a rigorous process around consumer complaints and implementation of corrective actions
  • Ensures that 3rd party suppliers to the Nutro business work in line with expected quality standards
  • Recruitment, training and development for the quality & food safety and vendor assurance function in Nutro
  • Represents Nutro in the global quality community
  • Leads the periodical quality reporting and drives continuous improvements and corrective actions
  • Provides technical risk assessment to R&D VP




Key Functional Skills/Knowledge


  • Proven track record in driving a significant transformation and changes in quality systems within a complex business environment
  • Proven track record in effectively leading the quality function in a diverse and complex, quality driven business environment
  • Demonstrated excellence at building relationships and leading and motivating others across business functions
  • Demonstrated ability to deliver excellence in the execution of x-functional business activities
  • Demonstrated excellence in people management
  • Excellence in Understanding of Quality systems, standards and procedures in FMCG businesses
  • Comfortable to drive actions against the odds and resistance in an organization
  • Demonstrated skill to make uncomfortable calls in a tough business situation
  • Strong working knowledge of food science, health and nutrition, food manufacturing processes, quality assurance principles and ingredient supply market
  • Intellectually curious to find and develop new opportunities in existing business situations






  • Working experience in or technical know-how of petfood industry
  • Working knowledge of the regulatory and statutory environment for food/pet food in the US




Decision Making Authority and Impact


  • Decides about quality systems and quality standards in Nutro
  • Decides about product hold & release in Nutro
  • Decides about cleaning and sanitation regime in Nutro
  • Decides about incident management conclusions and follow up actions in Nutro
  • Decides about people hiring and development in the Q&FS function in Nutro
  • Decides about vendor assurance and raw material procedures and standards in Nutro









 Key Experiences 


  • Minimum of 5 years of team leadership experience in a large quality role in FMCG environment (> 500 MUSD turnover)
  • Minimum of 7 years in developing, implementing and working with quality systems and standards in a complex business environment
  • Minimum of 3 years of experience in a global business environment




Desired Education


  •  Food Science, engineering, chemistry or equivalent Master degree required




People Responsibility:




This role does currently lead a team of 12 people:


6 direct reports, 6 indirect reports:


-         1 Central Quality Manager


-         3 Site Quality Manager with 3 Site Quality Technicians (one per site)


-         3 Vendor Assurance Scientists/Senior Scientists (Raw Material and Packaging)


-         2 Quality Systems Scientists Scientists


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