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Senior Technical Account Manager – Toronto, ON, Canada DNA Based Solution
Company to the Food and Agriculture Industries Client Organization:
Confidential Location: Toronto, Ontario THE ORGANIZATION Our client is a leading
provider of consulting services focused on DNA based solutions to Agrifood industry in North America, including both Canada
and the USA, and Europe. The organization leverages their expertise in
genetic identification to develop and market a range of products to support
the safety, quality and integrity of the food supply. Their service offering
is designed to protect the most valuable ingredient in any food brand, that
of trust. The organization partners with market leaders to enhance brand
values while contributing to the quality and safety of the food supply. Their
product development strategies focus on identifying client needs and the technology
solutions to support these requirements through a combination of R&D and
licensed technologies. Technology innovation is
the key to driving break throughs in the Agri-food industry and our client is committed to
technology innovation. Their core genetic analysis technology is protected by
patents or through exclusive global licenses from their technology
development partners. Our client’s intellectual property strategy blends
focused internal R&D efforts and the strategic sourcing of intellectual
property. This is the result of primary academic research, commercial experience
and collaborative partnerships that have provided our client with the unique
capability to implement a comprehensive traceability system that is accurate,
practical, easy to implement and affordable by their customer base. They use
an ultra-high throughput DNA genotyping platform and have embedded it into a
comprehensive set of processes that they have refined and optimized over the
past five-plus years and made available to their customers. THE POSITION An opportunity to assume
a new role within our client organization focused on supporting operational success and smooth
implementation of one of their major projects in North America. The Technical
Account Manager will provide project leadership and build a superior advisory
partnership with the client project(s) under their management. In this role
the Technical Account Manager will visit customer sites and provide
resolution of customer technical issues, act as a liaison with testing
laboratories, and ensure timely reporting. The client organizations in Canada
that this individual is accountable for are currently based in Ontario and
Alberta. In addition, this role may include some travel to the United States
and Europe. The parent organization for our client is based in Europe. Role Scope This is a critical role
for our client organization in Canada. The Technical Account Manager has a corporate
stewardship responsibility and will be a collaborative leader who
demonstrates a high level of accountability for the business/clients they are
accountable for. This individual will play a critical role as the
organization builds a strong foundation on which to expand in the Canadian market. Key Business Functions,
Responsibilities & Accountabilities · Ensure operational
success and smooth implementation of our client’s projects primarily within Canada
focused in bio-analytical and molecular genetics solutions within the Agri-Food industry. · Liaise with testing
laboratories. · Act as a credible
advisor to client organizations leveraging organizational proprietary intelligence, systems and processes
combined with a strong scientific knowledge to add value to customer
organizations. · Optimize business
opportunities within client organizations to add value in delivering tailored
solutions focused on food safety and quality of the food supply. · Build credibility and
sustainable advisory relationships within customer organizations and related
industry venues. · Be a key contributor
to building the foundation of this organization within the Canadian market, in
terms of business strategy and identification of opportunities to deliver
solutions to existing and new customers. · Demonstrate thought
leadership and understanding in terms of scientific knowledge and leveraging this internally and
externally within customer organizations. Qualifications,
Capabilities, Skills & Experience · Strong bias for action
and ability to manage and partner internally and externally with key stakeholders
through well developed influencing skills, superior
technical knowledge, and capability in building strong advisory partnerships
that add value to client organizations. · An understanding of
genotyping is preferred combined with an understanding of regulatory requirements
and the ability to operationalize those requirements through testing and
standard policies and procedures aligned to enhanced food safety and quality
for consumers. · A solid understanding
of beef and pork harvesting and processing in accord with Canadian and North
American regulatory requirements. · An above average focus
on client service, including timely responses, delivering credible advisory counsel,
shared business priorities, providing value and interacting with customer contacts
in a professional manner. · The ability to handle
crisis situations in an efficient manner on a day-to-day basis and to effectively communicate progress
and issues to customers as required. · Mature judgment and
decision-making ability, with “hands on” strategic and tactical experience. · The ability to work in
a fast-paced environment and use judgment in handling customer issues and
providing detailed technical assistance. · Proven ability to work
independently and within a team environment depending on the situation and business
requirements. · The Technical Account
Manager will exhibit a positive “can do” attitude, be a self-starter and will
demonstrate a pro-active contribution to the business, including “rolling
their sleeves up” in delivering client solutions and meeting the internal
business requirements of our client organization. · Possess the
credibility and knowledge to add value to existing and potential customers in
support of organic growth within the existing client/customer base and in the
development of new customer relationships. · The incumbent in this
client facing role should possess superior communication skills, including verbal, written and
presentation skills. An individual that can precisely explain technical phenomena and present
technical subject matter to both technical and non-technical audiences. · Strong computer
literacy in terms of Microsoft Office, including Word and Excel. Educational and Working
Experience · A university degree in
a scientific discipline, Bachelor of Science, Food Science Agricultural Science
or a related disciplined combined with the relevant scientific business
experience. Individuals under our consideration may have a Master’s of
Science or Ph.D. · 7+ years of
progressive career experience within a Consulting Practice, Contract Testing, Research &
Development or relevant sector and discipline. The incumbent will have demonstrated an ability
to function as a credible advisor and partner with respect to food processing, quality and safety. · 5+ years of project
management experience is essential. ]CORE COMPETENCIES THOUGHT LEADERSHIP · Make sound decisions · Act strategically · Effectively leverage
scientific knowledge and data RESULTS LEADERSHIP · Meet customer needs · Build realistic plans · Manage execution · Show drive and
initiative PEOPLE LEADERSHIP · Build support · Promote teamwork · Foster open
communication · Establish
relationships PERSONAL LEADERSHIP · Establish trust · Show adaptability CONTACT INFORMATION If you are interested in
exploring this unique opportunity, please contact: Angela Eckford, Partner Phone: (647) 777-3161
Email: aeckford@amropknightsbridge.ca
Ed Perkovic,
Director of Research Phone: (647) 777-7363
Email: eperkovic@amropknightsbridge.ca
ABOUT AMROP
KNIGHTSBRIDGE Proudly Canadian, Amrop Knightsbridge is one of the leading
executive search firms in Canada with offices across Canada and partner
offices around the globe. Amrop Knightsbridge is an
integral part of Knightsbridge Human Capital Solutions, Canada’s fastest
growing human capital management organization with a truly integrated
platform that spans the entire employment lifecycle from organizational
development, talent search and selection, organizational productivity, career
management and career transition. Knightsbridge was recently honoured as one of the 50 Best Managed Companies in
Canada. Further information about Amrop
Knightsbridge is available on our website at www.amropknightsbridge.ca
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