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About
McDonald's Corporation:
McDonalds is the largest and best-known global foodservice retailer
with more than 30,000 restaurants, serving 46 million customers each day
in 118 countries. We plan to expand our leadership position through
great tasting food, superior service, everyday value and convenience.
Fortune Magazine released its 2007 list of America's Most Admired
Companies ranking McDonald's Corporation as one of the top companies in
the Food Services Industry category. Fortune Magazine also named
McDonald's to the 2007 list of Global Top Companies for Leaders. This
prestigious recognition speaks to the long history McDonald's has in
the area of developing our people. In addition, our key attributes of
reputation rankings on Social Responsibility, Financial Soundness,
People Management, Quality of Management and Quality of
Products/Services all rank in the top 10.
McDonald's is one of the most valuable brands in the world. Join our
Worldwide Development and find out firsthand why Fortune Magazine calls
us one of America's most admired and top leader producing companies.
About the Department:
The Quality Systems team is responsible for food safety, quality, nutrition,
emerging issues, and areas related to sustainable supply. We work with
our suppliers to ensure continuous enhancements of the systems that
deliver quality and safety and protect the brand.
POSITION PURPOSE:
Defines timely and relevant quality, food safety, and regulatory
standards and expectations within which the broader Quality Systems
team operates. Determines category-specific supply chain quality, food
safety, and regulatory compliance expectations (from farm to finished
product) in partnership with suppliers and external category experts.
Oversees evaluation and assessment of suppliers within the category to
ensure compliance with food safety and product quality expectations and
to determine future capabilities and needs required to support McDonald's
strategic goals. Consults with suppliers to develop specific
improvement plans in order to meet said expectations and build enhanced
capabilities required to address McDonald's emerging needs. Serves as a
category technical expert to advise and/or support internal/external
safety and quality brand-related initiatives. Key system stakeholders
include McDonald's suppliers, owner/operators and other
extra-departmental corporate entities.
Principal Accountabilities:
In addition to following McDonald's policies and procedures, principal
accountabilities include, but are not limited to:
Strategy and Innovation
* Provides leadership and direction to suppliers in the development of
category strategic plans that are aligned with and support our business
needs
* Explores and recommends high-potential innovations in product,
process and technology
Consultation
* Partners with external food safety stakeholders (e.g., Regulatory
Agencies, Consumer and Research Organizations, Trade Associations) to
identify potential gaps, and develop and exchange industry best
practices
* Serves as an expert resource to suppliers to support and direct them
in developing and maintaining appropriate quality and food safety
programs
* Establishes and participates in forums (technical or industry
councils) for the purpose of driving continuous improvement
* Supports overall brand McDonald's quality initiatives led by other
functional departments (e.g., communications and marketing)
* Provides product safety and quality expertise during support of
initiatives led or managed by other functional departments (e.g., US
Operations, Menu Management, Worldwide Supply Chain Management)
Policy and Standards
* Develops specific product quality and safety policies and standards
* Monitors regulatory requirements, provides leadership and direction
to internal and external stakeholders during proposed rulemaking, and
collaborates with others to influence policy when appropriate
* Consistently reviews and challenges our expectations and standards to
advance food safety and quality
Category Management
* Establishes McDonald's supplier quality, food safety, and
regulatory-related expectations from farm to finished product through
collaborative work involving the suppliers and other internal/external
experts
* Approves raw material sourcing practices based upon prescribed food
safety and quality requirements
* Ensures McDonald's priorities and areas of focus are effectively
communicated to suppliers
* Initiates product/process improvement plans with suppliers based upon
accurate, relevant and current data (e.g., process capability, consumer
feedback, emerging issues, public health concerns)
* Responsible for developing, revising and reissuing product
specifications
* Establishes and/or directs councils, meetings, or other necessary
forums for design and development of improved plans (e.g., product
improvements, innovations) further mitigating safety and quality risks
Process Quality and Supplier
Performance
* Leads the evaluation of suppliers to understand the level of
performance against expectations and future capabilities to support
McDonald's strategic goals (e.g., strategic planning,
skill-building/talent acquisition)
* Ensures supplier development and implementation of targeted safety
and quality processes to deliver a finished product that meets
McDonald's defined standards
* Ensures suppliers have well defined strategic plans and are pursuing
capability-building initiatives to meet McDonald's emerging business
needs
Nutrition and Labeling
* Directs supplier conformance to established nutrition program and
product labeling requirements
New Product Development
* Supports new product/supplier development to ensure the smooth
transition of products into our restaurants
* Provides direction and input regarding safety and quality
requirements for testing new products
Protects the Brand
* Significant accountability to collaboratively develop, communicate
and implement programs that mitigate food safety risks’ inherent or
otherwise
* Assess and articulate the effectiveness of measures affording brand
protection to internal and external stakeholders
* Develops and leverages external networks to influence industry
practices
Leverages Resources
* Defines and develops technologies that facilitate measuring and
monitoring supplier performance and adherence to product specifications
* Determines need for and identifies the necessary external resources
required to achieve product category-dependent or -independent goals
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