Director, Quality - McDonald's Corporation




About McDonald's Corporation:

McDonalds is the largest and best-known global foodservice retailer with more than 30,000 restaurants, serving 46 million customers each day in 118 countries. We plan to expand our leadership position through great tasting food, superior service, everyday value and convenience. Fortune Magazine released its 2007 list of America's Most Admired Companies ranking McDonald's Corporation as one of the top companies in the Food Services Industry category. Fortune Magazine also named McDonald's to the 2007 list of Global Top Companies for Leaders. This prestigious recognition speaks to the long history McDonald's has in the area of developing our people. In addition, our key attributes of reputation rankings on Social Responsibility, Financial Soundness, People Management, Quality of Management and Quality of Products/Services all rank in the top 10.

McDonald's is one of the most valuable brands in the world. Join our Worldwide Development and find out firsthand why Fortune Magazine calls us one of America's most admired and top leader producing companies.

About the Department:

The Quality Systems team is responsible for food safety, quality, nutrition, emerging issues, and areas related to sustainable supply. We work with our suppliers to ensure continuous enhancements of the systems that deliver quality and safety and protect the brand.


Defines timely and relevant quality, food safety, and regulatory standards and expectations within which the broader Quality Systems team operates. Determines category-specific supply chain quality, food safety, and regulatory compliance expectations (from farm to finished product) in partnership with suppliers and external category experts. Oversees evaluation and assessment of suppliers within the category to ensure compliance with food safety and product quality expectations and to determine future capabilities and needs required to support McDonald's strategic goals. Consults with suppliers to develop specific improvement plans in order to meet said expectations and build enhanced capabilities required to address McDonald's emerging needs. Serves as a category technical expert to advise and/or support internal/external safety and quality brand-related initiatives. Key system stakeholders include McDonald's suppliers, owner/operators and other extra-departmental corporate entities.

Principal Accountabilities:

In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:

Strategy and Innovation
* Provides leadership and direction to suppliers in the development of category strategic plans that are aligned with and support our business needs
* Explores and recommends high-potential innovations in product, process and technology

* Partners with external food safety stakeholders (e.g., Regulatory Agencies, Consumer and Research Organizations, Trade Associations) to identify potential gaps, and develop and exchange industry best practices
* Serves as an expert resource to suppliers to support and direct them in developing and maintaining appropriate quality and food safety programs
* Establishes and participates in forums (technical or industry councils) for the purpose of driving continuous improvement
* Supports overall brand McDonald's quality initiatives led by other functional departments (e.g., communications and marketing)
* Provides product safety and quality expertise during support of initiatives led or managed by other functional departments (e.g., US Operations, Menu Management, Worldwide Supply Chain Management)
Policy and Standards
* Develops specific product quality and safety policies and standards
* Monitors regulatory requirements, provides leadership and direction to internal and external stakeholders during proposed rulemaking, and collaborates with others to influence policy when appropriate
* Consistently reviews and challenges our expectations and standards to advance food safety and quality
Category Management
* Establishes McDonald's supplier quality, food safety, and regulatory-related expectations from farm to finished product through collaborative work involving the suppliers and other internal/external experts
* Approves raw material sourcing practices based upon prescribed food safety and quality requirements
* Ensures McDonald's priorities and areas of focus are effectively communicated to suppliers
* Initiates product/process improvement plans with suppliers based upon accurate, relevant and current data (e.g., process capability, consumer feedback, emerging issues, public health concerns)
* Responsible for developing, revising and reissuing product specifications
* Establishes and/or directs councils, meetings, or other necessary forums for design and development of improved plans (e.g., product improvements, innovations) further mitigating safety and quality risks

Process Quality and Supplier Performance
* Leads the evaluation of suppliers to understand the level of performance against expectations and future capabilities to support McDonald's strategic goals (e.g., strategic planning, skill-building/talent acquisition)
* Ensures supplier development and implementation of targeted safety and quality processes to deliver a finished product that meets McDonald's defined standards
* Ensures suppliers have well defined strategic plans and are pursuing capability-building initiatives to meet McDonald's emerging business needs

Nutrition and Labeling
* Directs supplier conformance to established nutrition program and product labeling requirements
New Product Development
* Supports new product/supplier development to ensure the smooth transition of products into our restaurants
* Provides direction and input regarding safety and quality requirements for testing new products

Protects the Brand
* Significant accountability to collaboratively develop, communicate and implement programs that mitigate food safety risks’ inherent or otherwise
* Assess and articulate the effectiveness of measures affording brand protection to internal and external stakeholders
* Develops and leverages external networks to influence industry practices

Leverages Resources
* Defines and develops technologies that facilitate measuring and monitoring supplier performance and adherence to product specifications
* Determines need for and identifies the necessary external resources required to achieve product category-dependent or -independent goals

Experience - External:

Position Requirements:
Undergraduate Degree: Animal Science, Biology, Food Science or related field.
Graduate Degree Preferred but not required
At least 7-10 years of experience of food processing or manufacturing plant experience.
Demonstrate leadership in the areas of food safety and plant regulatory affairs
HACCP Certification from a nationally / internationally recognized and accredited HACCP training firm a plus
Possess a thorough understanding of manufacturing facilities
Must have strong organizational and leadership skills
Able to work with cross functional departments within the organization
Good problem solving skills and corrective action/resolution skills
Strong computer skills with experience using Word, Excel, Access, Power Point.
Strong verbal and written Communication skills required
Must be a self-starter and self-motivated
Experience in working in a strong team environment
Strategic Partnering is a must
Must be a self-starter and self-motivated
Experience in leading and developing teams
Must have the ability to function within a team oriented environment and collaborate on multidisciplinary efforts






Main Page

setstats            Copyright (C) All rights reserved under

            If you have any comments, please  send your email to