Technical Resources Specialist – Tazo Tea
Starbucks Coffee Company
Job Summary and Mission
This job contributes to Starbucks success by developing and maintaining
technical resources to support Quality Assurance, Product Development and
Supply Chain, by maintaining up-to-date knowledge of regulatory requirements
and communicating those requirements through new policies and procedures, and
by reviewing and obtaining Starbucks review for all packaging and labeling to
ensure adherence to regulatory and legal requirements for all Tazo products.
Models and acts in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to
- Maintains and makes
improvements to part and bill of material creation process to ensure
timely development and implementation of parts in the enterprise
resource planning system. Creates new part numbers and bills of
materials in the enterprise resource planning system and maintains
current parts and bills of materials across all sites. Updates
specifications to reflect part and bill of materials changes and makes
journal entries in the enterprise resource planning system to document
changes to products.
- Maintains documentation through
use of database to ensure appropriate document control.
- Researches documentation needs
and writes, edits, and updates content for assigned technical manuals
and policy manuals or for the intranet website. Maintains and updates
existing procedures and policies. Ensures content meets management
standards and performs complex content management, design and
development tasks. Provides usability testing of work instructions and
documentation to ensure accurate, consistent, and usable content.
Defines style guides and other standards across project teams.
- Reviews new supplier and new
product approval forms and works with quality assurance to assess status
and make recommendations for approval to technical services manager.
Maintains ingredient data files with regulatory, food safety and
technical information and provides information about ingredients to
regulatory, legal, quality assurance, product development and consumer
inquiry as needed.
- Stays current with new
regulatory and labeling requirements and communicates these requirements
throughout technical department. Develops policies and procedures to
communicate new regulatory requirements throughout Tazo. Ensures
requirements through development and maintenance of approval process
that includes Tazo and Starbucks sign-off on all products, packaging and
labeling. Maintains label and packaging archive files and ensures
co-packers receive up-to-date labeling and packaging standards.
- Works with research and
development to create and maintain efficient new project development and
implementation processes that ensures projects pass through technical services
efficiently and successfully. Maintains and communicates prioritized
project list weekly to management, including percentage of technical
Summary of Experience
- Experience in any of the
following areas: technical writing or editing; process analysis,
documentation or training. (3 years)
- Food regulatory or Food Law (3
- Quality assurance (3 years)
Required Knowledge, Skills and
- Ability to communicate clearly
and concisely, both orally and in writing
- Attention to detail
- Ability to adapt quickly in a
- Ability to analyze and develop
- Ability to coach and mentor
- Ability to train, make
presentations, and facilitate groups
- Ability to use word processing,
presentation, graphics, flow charting, online help development and Web
page creation software
- Ability to work independently
and meet deadlines in a fast-paced, rapidly-changing environment