Quality Assurance Specialist - Food  Seattle, WA




Job Summary and Mission


This job contributes to Starbucks success by supporting the implementation and execution of Quality Assurance programs and processes to ensure the delivery of safe, wholesome, premium quality food products to our customers.   Models and acts in accordance with Starbucks guiding principles.


Summary of Key Responsibilities


Responsibilities and essential job functions include but are not limited to the following:  



         Supports documentation implementation and updating of Quality Assurance processes and operating procedures.

         Audits food supplier and distributor quality programs to assure quality, safety and regulatory compliance standards are met for bakery, lunch, packaged foods and breakfast items including cold chain management.  

         Interrogates Customer Complaints database and reports trends and potential issues on a routine basis.                                                   

         Supports investigation and troubleshooting of quality and food safety concerns from customers, distributors and retail stores. Supports implementation of corrective actions.

         Supports cross-functional project teams to ensure company projects and initiatives meet Quality and Product Safety standards and applicable regulations.

         Conducts quality audits of new and existing items. Summarizes conclusions and provides feedback to key stakeholders.   

         Compiles and reviews quality metrics, identifies trends of potential concern or opportunity.

         Supports implementation of corrective actions and procedure improvements ensuring that they are consistent with industry best practices and regulatory requirements.

         Supports content updates and review of department or company training programs, resource manuals, standards manuals and operational tools.

         Maintains Quality Assurance database records (product, supplier, audit)

         Be familiar with Distribution Center processes and quality requirements and how it may impacts product safety and quality, including cold chain management.

         Act as back-up QA contact for Distribution cross functional team                      



Summary of Experience


Science-related degree in Food Science/Technology/Chemistry, Nutrition, or closely related background is preferred.



Progressive experience managing quality systems and/or quality assurance department (3 years)



Required Knowledge, Skills and Abilities


- Food safety, Food Manufacturing, Food Regulations


Ability to apply sound technical and business principles and practices to project and change management processes

Ability to multitask and to maintain attention to detail

Ability to remain calm under pressure

Ability to make progress when faced with ambiguous or unstructured situations

Ability to apply sound technical principles and practices to problem solving

Knowledge of food technology, Nutrition, food microbiology, safe food handling procedures and foodservice sanitation practices

Knowledge of 2001/2005 FDA Food Code

Knowledge of Good Manufacturing Practices (GMP) and HACCP principles

Ability to organize collection of data, analyze information and capture conclusions

Good communication skills





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