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Quality Assurance/Master Trainer


Columbus, Ohio



The function of this position is to oversee quality systems and training, as it applies to laboratory operations. This position is responsible for the application, evaluation, and training of approved microbiological/chemical techniques and methodologies used in the analysis of food products. The position is also responsible for ensuring compliance with the ISO / IEC 17025 guide for food testing laboratories. This position will have frequent contact with the Quality Assurance Manager and Corporate Trainer. This position works closely in assisting in the daily functions associated with the maintenance of the quality and training systems.


· Implementing and maintaining quality systems in accordance with regulatory agency requirements to include, but not limited to, ISO/IEC17025, A2LA, FDA and USDA.

· Monitor quality control programs and ensure compliance to Quality Policies, Standard Operating Procedures, A2LA requirements and ISO/IEC 17025 guidelines.

· Develop and administer technical training programs for the laboratory facility

· On-board new technologies relative to quality and training program development

· Oversee quality system training of new and current laboratory personnel, to include quality system functions, laboratory procedures, and protocols as assigned

· Ensure quality monitoring in the laboratory is performed at the required frequencies

· Perform internal audits of all quality system documentation and personnel utilizing the A2LA auditor checklists for general system compliance, food microbiology/ chemistry, and laboratory quality and training system documents, including methodology and work instructions

· Manage the laboratory’s document control system and facilitate implementation of policy and procedural updates

· Facilitate internal/external audits and the deficiency responses

· Manage the internal audit program and corrective and preventive action processes

· Invest technical audit results into training program elements for continuous improvement

· Coordinate proficiency testing and monitor training records

· Review SPC charts and monitor the LCS program

· Manage the laboratory equipment calibration and verification program

· This position has the authority to stop work and request sample resets as necessary

· Works closely with the facility Laboratory Management team

· Maintain a high degree of technical competence by reading scientific journals, attending professional workshops, and being aware of food industry issues and trends


· Perform other duties as assigned


This job has no supervisory responsibilities.


· BS degree in Microbiology required; MS degree in Microbiology preferred

· 2-3 years experience in a Microbiological testing laboratory required; food Microbiology preferred

· Training experience required

· Laboratory/technical auditing experience required

· ISO / IEC 17025 knowledge required


To perform the job successfully, an individual should demonstrate the following:

· Analytical - Synthesizes complex or diverse information; Collects and researches data; Designs work flows and procedures

· Design - Generates creative solutions; Uses feedback to modify designs; Demonstrates attention to detail

· Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics

· Project Management - Develops project plans; Coordinates projects; Manages project team activities

· Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others

· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments

· Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Keeps emotions under control

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Demonstrates group presentation skills; Participates in meetings

· Written Communication - Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information

· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed

· Visionary Leadership - Inspires respect and trust; Provides vision and inspiration to peers and subordinates

· Change Management - Communicates changes effectively; Builds commitment and overcomes resistance

· Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently

· Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Gives appropriate recognition to others

· Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Makes self available to staff; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills

· Quality Management - Looks for ways to improve and promote quality

· Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals

· Cost Consciousness - Works within approved budget; Contributes to profits and revenue ; Conserves organizational resources

· Diversity - Demonstrates knowledge of EEO policy; Educates others on the value of diversity; Promotes a harassment-free environment

· Ethics - Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values

· Organizational Support - Follows policies and procedures; Supports organization's goals and values

· Strategic Thinking - Develops strategies to achieve organizational goals

· Judgment - Exhibits sound and accurate judgment; Makes timely decisions

· Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles

· Planning/Organizing - Uses time efficiently; Organizes or schedules other people and their tasks; Develops realistic action plans

· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments

· Quality - Applies feedback to improve performance; Monitors own work to ensure quality

· Quantity - Strives to increase productivity

· Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions

· Adaptability - Manages competing demands; Able to deal with frequent change, delays, or unexpected events

· Attendance/Punctuality - Ensures work responsibilities are covered when absent.

· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals

· Initiative - Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities

· Innovation - Displays original thinking and creativity; Generates suggestions for improving work

Language Skills

· Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

· Ability to write reports, business correspondence, and procedure manuals

· Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Mathematical Skills

· Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry

· Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Reasoning Ability

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

· Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Computer Skills

· To perform this job successfully, an individual should have knowledge of LIMS and Microsoft Office Products software


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Regularly required to stand, sit, walk, use hands and arms, talk and hear

· Occasionally lift up to 25 pounds

· Color vision and depth perception


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Potential exposure to odors, fumes, airborne particles, hazardous chemicals, and microbiological pathogens

· Noise level varies from quiet to loud

· Temperature varies from hot to cold

· Interactive and fast-paced team oriented tasks


· Required to wear appropriate protective clothing

· Required to use appropriate protective equipment

· Responsible for the safety of oneself and others working within their area


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