McDonald's
Corporate Careers
Job
Director,
Quality Systems -
Title: Director, Quality Systems - Restaurant Food Safety
Department: Supply Chain Management
Req Number: 4965-TB/SS
Location(s):
About McDonald's Corporation:
McDonalds is the largest and best-known global foodservice retailer with more
than 30,000 restaurants, serving 46 million customers each day in 118
countries. We plan to expand our leadership position through great tasting
food, superior service, everyday value and convenience. Fortune Magazine
released its 2007 list of
McDonald's is one of the most valuable brands in the world. Join our Worldwide
Development and find out firsthand why Fortune Magazine calls us one of
About the Department:
The Quality Systems team is responsible for food safety, quality, nutrition,
identifying and managing emerging issues, and areas related to sustainable
supply. We work with our suppliers to ensure continuous enhancements of the
systems that deliver quality and safety and protect the brand.
POSITION PURPOSE:
Leads the development, implementation and communication of McDonald's
Restaurant food safety policies, standards and systems (impacting 14,000+
restaurants) to protect and enhance Brand McDonald's. Responsible for food
safety review and approval for new or changing equipment, products, or
procedures that impact McDonald's at the restaurant level. Defines required
food safety support roles in the regions and orchestrates the appropriate
resources for their training and communication. Responsible for establishing
food quality priorities and recommendations for the appropriate functions
through analysis of system and consumer quality and safety data. Key internal
stakeholders include US Menu Management, Equipment Development, Operations
Development and Deployment, and Training, Learning & Development.
Principal Accountabilities:
In addition to following McDonald's policies and procedures, principal
accountabilities include, but are not limited to:
Strategy and Innovation
* Develops strategic plans for advancing restaurant food safety and quality
systems based on changing needs of the business
* Explores and recommends high-potential innovations in process, procedure and
technology
Consulting
* Partners with external Food Safety stakeholders (e.g., Regulatory Agencies,
Consumer and Research Organizations, Trade Associations) to build
relationships, identify industry gaps, and exchange best practices
* Serves as a technical subject-matter expert to US Communications and Legal on
food safety related issues and incidents with Brand implications
* Partners with Menu Management and other US Quality Systems personnel to
establish microbiological specifications and food safety guidelines/procedures
for new products
* Serves as a resource to other Quality Systems Leads on food-safety related
programs and initiatives
* Consults with Regional staff to resolve local and state health department
issues
Policy and Standards
* Develops or updates restaurant food safety standards and procedures to meet
McDonald's brand goals
* Monitors industry, societal and regulatory changes, and emerging issues, to
ensure food safety standards and restaurant policies and procedures are
appropriate
* Leads the development or refinement of restaurant procedures and tools to
ensure that food safety-related procedures are communicated and executed in the
restaurants (e.g., Execution Manuals, ROIP Verifications, Operations &
Training Manual)
* Partners with Government Relations to influence policy, published guidelines
or recommendations, and proposed local, State and Federal legislation
* Reviews changes to employee and manager training materials and tools (e.g.,
Food Safety booklet, Manager and Crew Training, ROIP, Operations &
Training) to ensure that key food safety content is complete and accurate
Implementation
* Ensures timely distribution of food-safety communications to internal and
external stakeholders
* Consults with and provides training for regional food safety staff to assure
proper implementation of food safety procedures
* Works with the National Supply Chain Leadership Council Quality Sub-team to
incorporate feedback from Owner Operators into new policies and procedures, and
to test said procedures in restaurants
* Works with Operations, NABIT and Food Improvement Team to recommend the
implementation of new or enhanced McDonald's food safety policies, standards
and systems
* Responsibility for managing food safety-related data tracking systems
Restaurant Performance
* Monitors and communicates restaurant food safety performance and identifies
trends and opportunities for improvement
* Establishes system targets for continuous improvement in the area of food
safety in our restaurants
Protects the Brand
* Significant accountability to reduce and mitigate food safety risk resulting
from restaurant-related practices
* Develops restaurant-level food safety risk mitigation plans and programs and
ensures they are communicated to the system
* Partners with Legal to investigate and effectively resolve customer and
brand-related food safety issues
Leverages Resources
* Identifies potential funding needs for research or innovations related to
food safety in the restaurants
* Recommends resources (e.g., regional staff) required for effective implementation
of food safety practices
* Leverages field food safety network to gain intelligence related to food
safety process implementation and compliance with standards
* Leverages external food safety expertise (e.g., Regulators, Trade
Associations, Academia) to advance food safety within McDonald's and assure
compliance.
Position Requirements:
* Strong verbal and written Communication skills required
* 7-10 years of experience in related field
* BS Degree Required, Advanced degree preferred
* Must be a self-starter and self-motivated
* Experience in leading and developing teams
* Strategic Partnering
* Must have the ability to function within a team oriented environment and
collaborate on multidisciplinary efforts
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