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Description
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JOB DESCRIPTION
TITLE: Manager, Quality Assurance & Food
Safety DATE PREPARED: 1/26/2009
REPORTS TO: Sr. Director of Risk Management
DEPARTMENT: Risk Management
STATUS CLASSIFICATION: Exempt
SUPERVISES: This position has no formal
supervisory responsibilities.
Job Purpose: Assure the safety and quality of
all food products used by Buffalo Wild Wings, Inc. Maintain compliance with
all regulatory mandates for food service operations.
Responsibilities Include:
I. Product Integrity – Quality and Safety
o Work with suppliers, distributors, purchasing,
research & development and others to develop, document and update
detailed specifications for all Buffalo Wild Wings, Inc. food products
based on culinary requirements, quality standards and food safety.
o Validate and document performance
characteristics and acceptable variation allowances to assure products meet
performance objectives.
o Develop and manage evaluation processes to
assure performance criteria are achieved.
o Assure that products meet performance
standards through documentation of specifications, scheduled testing of
products and feedback from other departments.
o Investigate out of compliance products and
make recommendations for resolution.
o Initiate and coordinate product holds as
required.
o Audit suppliers’ adherence to the product specifications
and performance expectations with the goal to improve performance by
reducing product defects, recalls and other failures.
o Establish reliable product identification and
traceability systems.
o Resolve product problems by coordinating
resolutions with suppliers, distributors, purchasing and operations.
o Manage product recalls.
o Develop and document supplier standards for
food quality and safety.
o Implement and maintain a certification process
that monitors supplier compliance with food quality/safety standards and
regulations.
o Evaluate the quality assurance programs and
procedures of potential suppliers for secondary product sourcing.
o Conduct periodic onsite inspections of
supplier facilities.
o Work with Research & Development to integrate
food safety principals into new recipes.
o Evaluate, test and recommend new technology or
equipment that enhances food safety.
o Monitor food product related guest injuries.
o Handle food quality/safety related “Guest
Comments” communications
II. Regulatory Compliance
o Ensure compliance with all regulatory mandates
for food service operations.
III. Other Risk Management Functions.
o Participate in safety training and education
programs for restaurant managers as needed.
o Perform other related duties, tasks and
projects as assigned by the Sr. Director of Risk Management.
Critical Dimensions:
o Must possess clear written and verbal
communications
o Organize and write procedures in a
logical/methodical manner
o Good time management skills and excellent
attention to detail
o Ability to maintain confidential information
o Maintain satisfactory attendance
o Adhere to company policies, programs, and work
rules
o Perform work in a timely and workmanship like
manner
o Highly motivated, self-directed, and results
driven
o Strong organizational skills
o Able to take direction and follow through
multi-step project steps/procedures consistently
o Proven track record of successfully managing
multiple priorities in a fast paced work environment
o High quality professional level work product,
positive attitude and behavior traits, initiative and productivity are
expected in this position.
o This position requires and provides access to
a variety of confidential information, records etc. in the department. It
is very important that this position exercise control over these
confidentialities to preserve the credibility of the position and the
department.
o Performance should meet and/or exceed the
positions established standards, goals and accountabilities.
Education/Training/Experience:
This position requires a Bachelor’s Degree in
Food Science, Meat Science or other equivalent science degree. 7+ years
food quality assurance experience with essential working knowledge of food
safety and quality: including microbiological, chemical, sensory, and
physical analysis of products and in-depth knowledge of food processing and
food & packaging products. Food service background managing multiple
products preferably with a casual dinning restaurant chain.
Physical Demands:
The physical demands for this position are sits,
stands, bends, lifts, and moves intermittently during working hours. These
physical requirements may be accomplished with or without reasonable
accommodations.
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Requirements
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Education/Training/Experience:
This position requires a Bachelor’s Degree in
Food Science, Meat Science or other equivalent science degree. 7+ years
food quality assurance experience with essential working knowledge of food
safety and quality: including microbiological, chemical, sensory, and
physical analysis of products and in-depth knowledge of food processing and
food & packaging products. Food service background managing multiple
products preferably with a casual dinning restaurant chain.
Critical Dimensions:
o Must possess clear written and verbal
communications
o Organize and write procedures in a
logical/methodical manner
o Good time management skills and excellent
attention to detail
o Ability to maintain confidential information
o Maintain satisfactory attendance
o Adhere to company policies, programs, and work
rules
o Perform work in a timely and workmanship like
manner
o Highly motivated, self-directed, and results
driven
o Strong organizational skills
o Able to take direction and follow through
multi-step project steps/procedures consistently
o Proven track record of successfully managing
multiple priorities in a fast paced work environment
o High quality professional level work product,
positive attitude and behavior traits, initiative and productivity are
expected in this position.
o This position requires and provides access to
a variety of confidential information, records etc. in the department. It
is very important that this position exercise control over these
confidentialities to preserve the credibility of the position and the
department.
o Performance should meet and/or exceed the
positions established standards, goals and accountabilities.
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