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QUALIFICATIONS To perform this job successfully, an
individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions.
EDUCATION and/or EXPERIENCE High school diploma or graduate equivalency
diploma (GED) and six months to one year related experience and/or
training; or equivalent combination of education and experience.
VERBAL/WRITTEN SKILLS Ability to read and comprehend simple
instructions, short correspondence, and memos. Ability to write simple
correspondence and give clear instructions. Ability to spell correctly.
Ability to effectively present information in one-on-one and small
group situations to customers, clients, and other employees of the
organization. Ability to use phone in a polite and professional manner.
Ability to read and interpret documents such as safety rules, operation
and maintenance instructions, and procedure manuals. INFORMATION
SYSTEMS SKILLS Ability to add, subtract, multiply and divide in all
units of measure using whole numbers, common fractions, and decimals.
Basic understanding of computer hardware and Microsoft Windows
environments. Ability to use phone to make, answer, hold, and transfer
calls and use voice mail. Ability to learn routine and job specific
Ross computer commands and functions. Ability to demonstrate basic
computer abilities including storage and retrieval of data, basic word
processing and spreadsheet usage skills and use of e-mail.
REASONING/DECISION MAKING SKILLS Ability to apply common sense
understanding to carry out instructions furnished in written, oral, or
diagram form. Ability to deal with problems involving several concrete
variables in standardized situations. Ability to use initiative to
recognize problems and suggest possible solutions. Must seek approval
of supervisor before implementing solution. Mid-level decision making.
Responsible for comprehending processes. Ability to define problems,
collect data, establish facts, and draw valid conclusions.
ORGANIZATIONAL/PLANNING SKILLS Punctual Ability to stay on task and
finish on time Complete short-term projects Ability to maintain a
continuous process Perform multiple tasks Set and meet long-term
projects Prioritize, plan, organize, manage, and evaluate various job
functions Must continually analyze and create better methods for
completing job functions Receives prioritized project list from
supervisor and self-direct project tasks
PEOPLE SKILLS Possess a good attitude Willingly carries out assignments
Ability to communicate clearly and concisely Ask questions when unclear
of assignments Possess a team-oriented attitude Communicate problems
and solutions with others Ability to utilize leadership skills Train
others on tasks Communicate effectively in stressful situations Remain
calm when discussing emotional matters Knowledge & use of
motivational language Ability & willingness to see others
perspectives Ability & willingness to be empathetic when
appropriate JOB SPECIFIC SKILLS Must be willing to receive and all
necessary training or certification as deemed necessary
PHYSICAL DEMANDS The physical demands described here are representative
of those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions. While performing the duties of this job, the employee is
regularly required to stand; walk; use hands and fingers to handle or
feel; reach with hands and arms; and talk and hear. The employee is
occasionally required to sit; climb or balance; stoop, kneel, crouch,
or crawl; and taste or smell. The employee must occasionally lift
and/or move up to 50 pounds. Specific vision abilities required by this
job include close vision, distance vision, color vision, peripheral
vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT
The work environment characteristics described here are representative
of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. While
performing the duties of this job, the employee is regularly exposed to
moving mechanical parts. The employee is occasionally exposed to wet
and/or humid conditions; high, precarious places; toxic or caustic
chemicals; outside weather conditions; extreme cold; and extreme heat.
The noise level in the work environment is usually loud.
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