Regional Quality Manager – LSG Sky Chefs - Jamaica, NY
LSG Sky Chefs is the world’s largest provider of in-flight services. These include airline catering, in-flight equipment and logistics, as well as the management of onboard service and in-flight retail. The group is also the industry leading expert in managing the in-flight service supply chain for several airlines. LSG Sky Chefs partners with more than 300 airlines worldwide and operates some 200 customer service centers in 50 countries, producing around 460 million airline meals a year. In 2010, the companies belonging to LSG Sky Chefs Group achieved consolidated revenues of € 2.2 billion.
In addition to in-flight services, LSG Sky Chefs operates in several adjacent markets (non-airline) such as retail and catering for passenger trains, educational and healthcare facilities. These business areas are fast-paced environments characterized by a strong entrepreneurial spirit. Our teams identify customer needs proactively, respond to them very quickly, and coordinate internally to ensure a high-quality delivery.
We are seeking candidates who have the desire and commitment to help us achieve our mission, as well as develop our adjacent markets around the world. We are presently seeking a Regional Quality Manager for our North Region. This position will be based in Jamaica, NY (located near JFK International Airport).
Role Purpose Statement: The job incumbent will direct the development and continuous improvement of the quality program for management staff at assigned Customer Service Centers (CSC).
Quality and Food Safety
Ø Develop, coach and train CSC Quality managers and leadership on all food safety, quality and problem solving programs, as well as facilitating training of the Global Quality System (GQS) at assigned CSCs.
Ø Evaluate operational needs to identify quality and hygiene opportunities, apply improvement processes and problem elimination strategies which promote the organization’s global strategy for Total Quality Management (TQM) and eliminate customer problems and complaints
Ø Lead the quality and hygiene inspection and test functions to ensure that proposed and existing products and processes are reviewed, develop recommendations for improvements that increase product uniformity and process standardization and improve quality characteristics to reduce field failures and customer complaints. Manage vendor compliance program via audits and contract review.
Ø Audit and evaluate level of compliance at CSC to ensure internal, FDA, USDA and customer requirements are met
Ø Manage and maintain all documentation according to FDA, USDA and company requirements
Ø Conduct assessments with emphasis in food safety
Ø Support CSC with customer quality reports and meet with customers to ensure customer quality compliance
Ø Conduct vendor inspections to qualify/ verify vendors, in conjunction with procurement, and assist with supplier accreditation and recalls as needed
Ø Review facilities actions such as acquisitions, closures and expansions for issues relating to pest control and sanitary conditions.
Ø Assist with mock audits as needed
Ø Work as a member of the Quality team to identify and implement lean process improvement opportunities
Ø Guide, motivate and develop the directly and indirectly subordinate employees
Ø Plan, implement and control the cost and project budget in the area of responsibility; initiate and steer corrective actions in case of deviations
Knowledge, Skills, and Requirements
Ø Bachelor’s degree in Food Science or Biology or equivalent knowledge preferred
Ø In addition, five to seven years experience with Quality Assurance, FDA, USDA, Food Safety or Hazard Analysis and Critical Control Point (HACCP) required
Ø Experience in conducting external and internal audits
Ø Proactive problem-solving and creative decision-making skills
Ø Experience in a team-based management environment
Ø Ability to facilitate groups and communicate effectively at all levels in the organization
Ø Strong oral, written and interpersonal skill with analytical, organizational and planning expertise
Ø Experience in writing training material preferred
Ø Strong knowledge of Microsoft Office and Windows-based computer applications
Ø May require up to 70% travel
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