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Regional
Quality Manager – LSG Sky Chefs - Jamaica, NY
LSG Sky Chefs is the world’s
largest provider of in-flight services. These include airline catering,
in-flight equipment and logistics, as well as the management of onboard service
and in-flight retail. The group is also the industry leading expert in
managing the in-flight service supply chain for several airlines. LSG Sky
Chefs partners with more than 300 airlines worldwide and operates some 200
customer service centers in 50 countries, producing around 460 million
airline meals a year. In 2010, the companies belonging to LSG Sky Chefs Group
achieved consolidated revenues of € 2.2 billion.
In addition to in-flight
services, LSG Sky Chefs operates in several adjacent markets (non-airline)
such as retail and catering for passenger trains, educational and healthcare
facilities. These business areas are fast-paced environments characterized by
a strong entrepreneurial spirit. Our teams identify customer needs
proactively, respond to them very quickly, and coordinate internally to
ensure a high-quality delivery.
We are seeking candidates
who have the desire and commitment to help us achieve our mission, as well as
develop our adjacent markets around the world. We are presently seeking a
Regional Quality Manager for our North Region. This position will be based in Jamaica, NY
(located near JFK International
Airport).
Job Summary:
Role Purpose Statement: The
job incumbent will direct the development and continuous improvement of the
quality program for management staff at assigned Customer Service Centers
(CSC).
Responsibilities:
Quality and Food
Safety
Ø Develop, coach and train CSC Quality
managers and leadership on all food safety, quality and problem solving
programs, as well as facilitating training of the Global Quality System (GQS)
at assigned CSCs.
Ø Evaluate operational needs to
identify quality and hygiene opportunities, apply improvement processes and
problem elimination strategies which promote the organization’s global
strategy for Total Quality Management (TQM) and eliminate customer problems
and complaints
Ø Lead the quality and hygiene
inspection and test functions to ensure that proposed and existing products
and processes are reviewed, develop recommendations for improvements that
increase product uniformity and process standardization and improve quality
characteristics to reduce field failures and customer complaints. Manage vendor compliance program via audits
and contract review.
Ø Audit and evaluate level of
compliance at CSC to ensure internal, FDA, USDA and customer requirements are
met
Ø Manage and maintain all
documentation according to FDA, USDA and company requirements
Ø Conduct assessments with emphasis in
food safety
Ø Support CSC with customer quality
reports and meet with customers to ensure customer quality compliance
Ø Conduct vendor inspections to
qualify/ verify vendors, in conjunction with procurement, and assist with
supplier accreditation and recalls as needed
Ø Review facilities actions such as
acquisitions, closures and expansions for issues relating to pest control and sanitary
conditions.
Ø Assist with mock audits as needed
Ø Work as a member of the Quality team
to identify and implement lean process improvement opportunities
Leadership
Ø Guide, motivate and develop the directly
and indirectly subordinate employees
Ø Plan, implement and control the cost
and project budget in the area of responsibility; initiate and steer
corrective actions in case of deviations
Knowledge, Skills, and
Requirements
Ø Bachelor’s degree in Food Science or
Biology or equivalent knowledge
preferred
Ø In addition, five to seven years experience with Quality Assurance, FDA, USDA, Food
Safety or Hazard Analysis and Critical Control Point (HACCP) required
Ø Experience in conducting external
and internal audits
Ø Proactive problem-solving and
creative decision-making skills
Ø Experience in a team-based
management environment
Ø Ability to facilitate groups and
communicate effectively at all levels in the organization
Ø Strong oral, written and
interpersonal skill with analytical, organizational and planning expertise
Ø Experience in writing training
material preferred
Ø Strong knowledge of Microsoft Office
and Windows-based computer applications
Ø May require up to 70% travel
Apply
Now
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