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Position: Regional Manager Quality - Sky Chefs, Inc. – Los Angeles, CA

 

Job Family: Production and Operations

Reporting Line:

Vice President Operations

Role Purpose Statement:  The job incumbent will direct the development and continuous improvement of the quality program for management staff at assigned Customer Service Centers (CSC).

Key Interfaces: (internal, external)

Internal: Operations, Regional Management Team (RMT), Americas Region Headquarters

             (ARH) departments, Corporate

External: Food and Drug Administration (FDA), Vendors, United States Department of

               Agriculture (USDA), Customers

Dimensions: (staff, financial)

Direct Reports: 0

Indirect Reports: Quality Process Owners at CSCs

Project Budget Oversight: $0

Main Accountabilities

Key Performance Indicators (KPI)

Quality and Food Safety

Ø  Develop, coach and train CSC Quality managers and leadership on all food safety, quality and problem solving programs, as well as facilitating training of the Global Quality System (GQS) at assigned CSCs.

Ø  Evaluate operational needs to identify quality and hygiene opportunities, apply improvement processes and problem elimination strategies which promote the organization’s global strategy for Total Quality Management (TQM) and eliminate customer problems and complaints

Ø  Lead the quality and hygiene inspection and test functions to ensure that proposed and existing products and processes are reviewed, develop recommendations for improvements that increase product uniformity and process standardization and improve quality characteristics to reduce field failures and customer complaints.  Manage vendor compliance program via audits and contract review.

Ø  Audit and evaluate level of compliance at CSC to ensure internal, FDA, USDA and customer requirements are met

Ø  Manage and maintain all documentation according to FDA, USDA and company requirements

Ø  Conduct assessments with emphasis in food safety

Ø  Support CSC with customer quality reports and meet with customers to ensure customer quality compliance

Ø  Conduct vendor inspections to qualify/ verify vendors, in conjunction with procurement, and assist with supplier accreditation and recalls as needed

Ø  Review facilities actions such as acquisitions, closures and expansions for issues relating to  pest control and sanitary conditions. 

Ø  Assist with mock audits as needed

Ø  Work as a member of the Quality team to identify and implement lean process improvement opportunities

Leadership

Ø  Guide, motivate and develop the directly and indirectly subordinate employees

Ø  Plan, implement and control the cost and project budget in the area of responsibility; initiate and steer corrective actions in case of deviations

 

Ø  Continuous Quality Improvement targets

Ø  Increase Audit Scores

Ø  Compliance with Regulations

Ø  Customer satisfaction

Ø  Continuous process improvement

 

Knowledge, Skills and Experience

Competencies

Ø  Bachelor’s degree in Food Science or Biology or equivalent knowledge  preferred

Ø  In addition, five to seven years experience with Quality Assurance, FDA, USDA, Food Safety or Hazard Analysis and Critical Control Point (HACCP) required

Ø  Experience in conducting external and internal audits

Ø  Proactive problem-solving and creative decision-making skills

Ø  Experience in a team-based management environment

Ø  Ability to facilitate groups and communicate effectively at all levels in the organization

Ø  Strong oral, written and interpersonal skill with analytical, organizational and planning expertise

Ø  Experience in writing training material preferred

Ø  Strong knowledge of Microsoft Office and Windows-based computer applications

Ø  May require up to 70% travel

 

Apply Now

 

Ø  Strategic Orientation

Ø  Achievement Orientation

Ø  Organizational Effectiveness

Ø  People Development

Ø  Customer Orientation

Ø  Team Leadership

 

 

 

 

 

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