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POSITION:††††††††††††††††† Quality Assurance Specialist


DEPARTMENT:†††††††† Food Safety and Quality Assurance


LOCATION:††††††††††††††† Windsor Foods Ė Toluca, Illinois



Audits and works with Windsor Foods ingredient and packaging material suppliers and finished product co-packers to assure conformance with food safety and quality requirements.†† Assists with supplier and co-packer documentation.



Want some spring in your step as you head to work? Want to join a company that has your back? Windsor Foods, industry leader in established and recognized National Brands in retail, foodservice, warehouse clubs and chain restaurants. Join a culture that values your contribution and promotes from within. We are a privately held, solidly backed continuous growth company. We offer a decentralized management structure, which gives you the responsibility and recognition for your contributions. We also foster an open door policy that gives you room to communicate easily with other team members and the freedom to come up with your best new ideas. Windsor Foods, with its 2500 employees, 11 plants in 7 states, and high employee retention offers a very satisfying working environment.If youíre interested in working for a highly successful manufacturer of frozen foods that is a pioneer of innovation and a great place to work please check us out and read on.




  • Manage the supplier and co-packer audit and approval process for Windsor Foods to assure compliance with required food safety and quality standards.Review required documents (e.g. Food Safety and Security Inquiry, Letter of Guaranty etc) from suppliers and co-packers and resolve missing information or discrepancies in information.


  • Assist the FSQA Supplier Documentation Manager with obtaining, reviewing, and organizing/filing supplier documentation.


  • Work with Windsor Foods plant QA to prepare Supplier Corrective Action Response (SCAR) for non-conforming ingredients and maintain a SCAR summary.Work with corporate purchasing and suppliers to correct recurring deficiencies.


  • Conduct targeted quality reviews with problem suppliers to improve quality and consistency of materials and services provided.


  • Update the Food Safety and Quality Assessment program on an annual or as needed basis to reflect current industry, regulatory and customer expectations.


  • Work with co-packers to assure that they are approved, have all appropriate specification documents, provide COAís and that their product is evaluated by the appropriate Windsor Foods plant location.


  • Work with the document center to resolve discrepancies with ingredient specifications and supplier/co-packer COA requirements.


  • Provide initial response to customer complaints as requested and forward complaints to appropriate locations for investigation and final response.


  • Coordinate the summarization of customer and consumer complaints from the Call Center, customers, plants and sales.Provide co-packer complaint data for the monthly KQI report.


  • Assemble the combined KQI report as requested.


  • Conduct a facility assessment for each Windsor Foods plant as requested.During this assessment conduct a mock product recall in conjunction with an associated third-party warehouse.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must be self motivated as many of the tasks performed will be independent in nature. Decisions will need to be made without direct oversight.


  • A college degree in Food Science, Meat Science, Microbiology, Biology, Food Technology, or other science based equivalent is required.


  • A minimum of 5 years of progressive experience in USDA food manufacturing including at least 3 years in QA/QC is required.Frozen food experience is preferred.


  • Fluency in English, both written and verbal, is required.


  • Comprehensive knowledge of HACCP, Environmental Monitoring, Allergen Control, GMPís, Pest Control, Regulatory (both USDA and FDA) Compliance, Traceability, SSOPís, and other quality systems and policies is required.


  • A good understanding of principles of microbiology and their application in the food industry is required.


  • Ability to read and interpret documents such as corporate QC Manual policies, plant SOPís, government regulations, and customer requirement documents, and ability to write routine reports and correspondence as well as audit reports is required.


  • Ability to speak effectively before groups of suppliers, co-packers, customers or employees of the organization is required.


  • Ability to calculate figures and amounts such as percentages, area, circumference, and volume, and ability to apply concepts of basic algebra and geometry is required.


  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form, and ability to deal with problems involving several concrete variables in standardized situations is required.


  • A valid driverís license is required.


  • Ability to conduct and participate in sensory (including taste) evaluations of finished products and ingredients is required.


  • Must be knowledgeable about a wide range of ingredients and packaging materials as well as of the specifications for those materials.


  • Must be able to use Word processing, Spreadsheets, Internet software, E-mail, Inventory, Database, etc. software effectively.


  • An understanding of food storage, transportation, and distribution policies and procedures is strongly desired.


  • Certifications in HACCP and SQF are strongly desired.




         Frequent travel required (approximately 50+% of the time)



If you are interested in applying or have any questions, please feel free to contact Sandra Hammond, Recruiter @ shammond88@comcast.netResumes will be accepted through November 28, 2012.


Windsor Foods is an equal opportunity employer, women and minorities are encouraged to apply.






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