Director, Quality Assurance - IHOP – Glendale, CA


Your opportunity to support two of America’s favorite restaurants has arrived! As the parent company of IHOP and Applebee’s Bar & Grill, DineEquity is the world’s largest full-service restaurant company. But while big is good, our focus is on being the best.


Our commitment to leadership in our industry and the continued success of our brands means we recruit only the best. If you seek a company committed to employee satisfaction and continuous improvement, DineEquity is the choice for you. We are currently seeking to fill a key role at our Restaurant Support Center in Glendale, California.

  Director, Quality Assurance

Direct all aspects of the Quality Assurance Department supporting the IHOP brand (brand protection, supplier quality and compliance, crisis management, restaurant food safety, and product commercialization). Support key strategic initiatives, leverage best demonstrated practices from both Applebee’s and IHOP, support internal/external customers, and provide leadership within the Quality Assurance Department. The incumbent oversees the strategic development, response and implementation of programs and actions for food safety for the IHOP brand.



  • Supplier Compliance: Oversee management of ongoing product monitoring program, specification development and approval process, and facility standards conformance. Provides leadership in all troubleshooting efforts to drive consistency and defect reduction within the supply chain.
  • Supplier Approvals: Direct all aspects of the DineEquity new/alternate approval process to ensure both consistency and continuity of supply for the IHOP system.
  • Product Commercialization: Directs all food safety and quality efforts as it relates to supporting the production scale-up and commercialization of new and existing ingredients. Partners with suppliers to ensure that new food safety and quality enhancing technologies and procedures are assessed for application in IHOP products.
  • Restaurant Food Safety and Support: Plays a vital role in providing troubleshooting and regulatory/food safety issue support for IHOP operations. In support of food safety, builds department excellence by collaborating on the development and implementation of programs/projects specific to restaurant operating systems/programs and equipment, product development, and health department compliance issues. Directly responsible for all food safety and regulatory content as it relates to training tools to ensure code compliance and science accuracy for IHOP.
  • Crisis Management: Plays a key role to avert negative business impact by providing leadership in investigating and managing communicable disease and foodborne illness issues. Provides expertise in managing crisis activities including: providing direction for the interaction between restaurant operations, regulators and the medical profession. 
  • Responsible for coaching and support, people/team development, project and work management and process management.






  • BS with scientific discipline required, advanced degree desired. ServSafe certification

·         10 years experience in the Quality Assurance field. Broad knowledge of food processing and food microbiology. 8 years of progressive management experience. Restaurant industry desired

·         Ability to lead and communicate effectively with multidisciplinary functions within the company and with suppliers

  • Statistical Principles including analysis and design of experiments and data analysis. Black/Green belt certification desired
  • Product specification and auditing knowledge of Government (FDA and USDA) and local Health Department Regulations, FDA Model Food Code, Restaurant Food safety and nutrition guidelines



We offer our employees: Competitive compensation and benefit package including 401K, comprehensive training, tuition reimbursement for continued education, and much more! Our friendly and supportive work environment and opportunities for growth make DineEquity an excellent career choice. So, if you’re interested in taking your career to the next level, we’d like to hear from you.   Please forward your resume for consideration.

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