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Director,
Quality Assurance - IHOP – Glendale, CA
Your
opportunity to support two of America’s favorite restaurants has arrived! As
the parent company of IHOP and Applebee’s Bar & Grill, DineEquity is the
world’s largest full-service restaurant company. But while big is good,
our focus is on being the best.
Our
commitment to leadership in our industry and the continued success of our
brands means we recruit only the best. If you seek a company committed
to employee satisfaction and continuous improvement, DineEquity is the choice
for you. We are currently seeking to fill a key role at our Restaurant
Support Center in Glendale, California.
Director, Quality Assurance
Direct all aspects of
the Quality Assurance Department supporting the IHOP brand (brand protection,
supplier quality and compliance, crisis management, restaurant food safety,
and product commercialization). Support key strategic initiatives, leverage
best demonstrated practices from both Applebee’s and IHOP, support
internal/external customers, and provide leadership within the Quality
Assurance Department. The incumbent oversees the strategic development,
response and implementation of programs and actions for food safety for the
IHOP brand.
Responsibilities:
- Supplier
Compliance: Oversee management of ongoing product monitoring program,
specification development and approval process, and facility standards
conformance. Provides leadership in all troubleshooting efforts to drive
consistency and defect reduction within the supply chain.
- Supplier
Approvals: Direct all aspects of the DineEquity new/alternate approval
process to ensure both consistency and continuity of supply for the IHOP
system.
- Product
Commercialization: Directs all food safety and quality efforts as it
relates to supporting the production scale-up and commercialization of
new and existing ingredients. Partners with suppliers to ensure that new
food safety and quality enhancing technologies and procedures are
assessed for application in IHOP products.
- Restaurant
Food Safety and Support: Plays a vital role in providing troubleshooting
and regulatory/food safety issue support for IHOP operations. In support
of food safety, builds department excellence by collaborating on the
development and implementation of programs/projects specific to restaurant
operating systems/programs and equipment, product development, and
health department compliance issues. Directly responsible for all food
safety and regulatory content as it relates to training tools to ensure
code compliance and science accuracy for IHOP.
- Crisis
Management: Plays a key role to avert negative business impact by
providing leadership in investigating and managing communicable disease
and foodborne illness issues. Provides expertise in managing crisis
activities including: providing direction for the interaction between
restaurant operations, regulators and the medical profession.
- Responsible
for coaching and support, people/team development, project and work
management and process management.
Qualifications:
- BS
with scientific discipline required, advanced degree desired. ServSafe
certification
·
10
years experience in the Quality Assurance field. Broad knowledge of food
processing and food microbiology. 8 years of progressive management
experience. Restaurant industry desired
·
Ability
to lead and communicate effectively with multidisciplinary functions within
the company and with suppliers
- Statistical
Principles including analysis and design of experiments and data
analysis. Black/Green belt certification desired
- Product
specification and auditing knowledge of Government (FDA and USDA) and
local Health Department Regulations, FDA Model Food Code, Restaurant
Food safety and nutrition guidelines
We offer our employees: Competitive compensation and benefit
package including 401K, comprehensive training, tuition reimbursement for
continued education, and much more! Our friendly and supportive work
environment and opportunities for growth make DineEquity an excellent career
choice. So, if you’re interested in taking your career to the next level,
we’d like to hear from you. Please forward your resume for
consideration.
No Agency Solicitation
Apply
Here
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