Manager, Quality Assurance/Food Safety Emeryville, CA

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Support Center - Marketing

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Responsible for the oversight of key areas of Jamba's Total Quality Management and Store Food Safety Programs.  The scope of this position compasses various areas including, but not limited to: store unit processes, systems and vendor management, Jamba's consumer complaint program, specifications development and HACCP programs.


         Creates, enforces and manages product specifications and programs. Responsibilities include corporate product and microbiological sampling and monitoring programs.

         Works cross-functionally to manage vendor and distribution center management programs.

         Contributes to external auditing program with vendors and distribution centers and store units.

         Contributes to screening of all Jamba potential and existing vendors through the existing vendor management program.

         Enforces and supports all corporate quality assurance programs/best practices for the store units.

         Authors and implements best practices procedures around product launches and marketing campaigns.

         Manages Customer Service, Consumer Complaint and Jamba Store Incident Quality & Food Safety Programs. Responsible for technical support with quality, public health and food safety issues.

         Assist with the training of store team members on food safety protocols and procedures.

         Team with operations to draft and issue effective store communication pertaining to food safety and quality.

         Develop food handling SOPs to ensure food safety and product quality. 


Successful management and communication around various programs including: vendors, distribution centers and customer service and Jamba corporate quality programs.  Qualified candidates must possess excellent communication, cross-functional and computer skills with a sound foundation in sensory analysis and food technology.

Working knowledge in the following key areas: 




         FDA Food Code

         USDA Requirements


         Local Health Department requirements

         QSR Operations

Bachelor's degree in Food Science, or applicable science. Minimum of 5-10 years of experience in Quality Assurance, and a minimum of 1 year in a supervisory position




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