Customer Quality Management Specialist-CED00604 - IA-Cedar Rapids
Cargill is a unique place to thrive. Everyone has a role to
play, everyone matters! Cargill aspires to have a diverse employee
population at all levels of the organization, reflecting the markets where
we live and work. We create an
inclusive environment where all employees can contribute to reach their
full potential and where diversity is leveraged as a competitive advantage.
Every day, we grow our reputation as a leading international producer of
financial and industrial products and services. We take pride in our global
reach, ability to contribute, and strong work ethics and values. Founded in
1865, Cargill is a privately
held company and employs 142,000 people in 67 countries. Discover how we
provide an engaging environment that meets the needs and desired
experiences of all employees at www.cargill.com.
Solutions is a leading supplier of gelling and thickening agents as well as
emulsifiers, focusing on supplying the global food and beverage industries.
Cargill Texturizing Solutions offers specific solutions for improving
stability, texture, consistency and shelf life in multiple food
applications, based on a wide palette of ingredients including
hydrocolloids, emulsifiers, lecithins, starches
and soy flours.
The primary responsibility of the Customer Quality Management Specialist
(CQM Specialist) is to manage day-to-day technical requests regarding
quality, food safety, and regulatory compliance issues and provide
additional regulatory compliance assistance for the AMCAS Starch facilities
Food Safety, Quality, and Regulatory groups. Familiar with HACCP, corporate
food safety, quality and regulatory compliance standards applicable across
the 5 CTS product lines: starch, soy, lecithin, hydrocolloids and
functional systems. The CQM Specialist position includes management of
regulatory compliance documentation, customer 3rd party databases,
answering technical customer inquiries, reviewing and managing
documentation of customer specifications, and CQM process improvements.
Additionally, the CQM Specialist is expected to understand our plant
processes and provide technical/regulatory compliance advise
for our FSQR teams. Documentation management, organization, prioritization,
multi-tasking and effective communication are required competencies.
45% Process and manage Non-standard technical
document requests regarding quality, food safety and regulatory compliance
via Salesforce.com tool. Assist in managing shared email account. Provide
additional regulatory compliance support for the starch product
line/Hammond and Cedar Rapids facilities FSQR teams.
15% Process improvements, customer responses,
documentation management, third-party and internal database management.
15% Subject matter expert in different regulatory
compliance areas (i.e. organic, natural, allergens/gluten) Ė expand
knowledge of the regulatory compliance issues and share learnings/critical
knowledge with the CTS FSQR organization for consistency in
approach/responses across the BU.
10% Act as backup for the CQM Manager and CQM Specialist
for daily technical requests and processing
10% FSQR CQM projects as assigned
5% Assist with regulatory compliance issues, country
registrations, AMCAS (including LATAM) CQM support
preferred location for this position is Cedar Rapids, IA. Hammond, IN is a
location that will also be considered.
2+ years of experience in quality and/or food safety
Effective communicator with the ability to influence
across all levels of the organization
Strong personal drive for results and ability to work
independently combined with the desire to motivate and contribute to the
Demonstrated ability to quickly build and sustain
effective working relationships
Strong continuous improvement
Bilingual/proficiency in Spanish
Regulatory compliance experience
Strong knowledge of HACCP, food safety systems and
Cargill Texturizing Solutions product line
1+ year of laboratory experience
2+ years experience working
in a food, feed, pharma and/or agriculture
commodity manufacturing environment
Cargill is an EEO/AA