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Job Title
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Key Accounts
Specialist Supply Chain Food Safety
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Location
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Ann Arbor, MI, US
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Organization Name
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Supply
Chain Food Safety Audit
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Department Description
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NSF International is
an independent organization that certifies products and writes standards
for food, water and consumer goods to minimize adverse health effects and
protect the environment (www.nsf.org).
Founded in 1944, NSF is committed to protecting public health and safety
worldwide. NSF is a World Health Organization Collaborating Centre for Food
and Water Safety and Indoor Environment.
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Basic Purpose
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Serve as
the primary point of contact across business units for assigned key
customers. Provide timely, quality support services to assigned key
customers and work directly with SCFS management team regarding key client
needs.
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Principal Accountabilities
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- Provide client consultation
and advisory services through effective communication with assigned
key clients regarding all NSF service areas.
- Serve as primary point of
contact during on-site client visits
- Follow through on all
assigned key account support activities.
- Regularly communicate with
key clients, manage inquiries and requests from key clients.
- Provide review and ensure
accuracy of reports prior to being distributed to key customers.
- Create audits and technical
reports in OASIS and NSF Online for key customers.
- Review audit scheduling and
completion to ensure that all timelines and audit requirements are met
for key customers. Reconcile the audit list and serve as a
liaison with audit and support staff as necessary.
- Generate end-of-month and
quarterly reports for management including revenue and margin reports
associated with assigned accounts. Identify variances and provide
recommendations for improvements to SCFS management team.
- Assist with corrective action
follow-up and completion to satisfy client requirements.
- Accurately maintain client
databases such as OASIS and Nucleus.
- Assist with the development
of auditor training; assist with new auditor training and calibration
processes.
- Function as back up for
direct reporting manager in their absence.
- Perform other duties as
assigned.
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Qualifications
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Required
Qualifications:
- Bachelor’s degree; or
documented successful and significant NSF International experience and
pursuing a Bachelor’s degree.
- A minimum of three (3) years
relevant work experience including experience in providing excellent
customer service.
- Effective oral communication.
- Exceptional attention to
detail.
- Excellent organization and
multi-tasking skills.
- Experience with Microsoft
Office Suite, i.e. Word, Excel, Outlook, etc.
- Ability to work
independently, follow through on all assignments and meet deadlines.
- Ability to travel
domestically up to 5% of the time.
Preferred
Qualifications:
- Bachelor’s degree in food
science or a related scientific area of study.
- A minimum of two (2) years experience in project management, preferably
in a technical field.
- Work experience within the
food / food safety industries.
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Additional Details
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Physical Demand:
- Required to sit for long
periods of time.
- Moderate physical effort
required; ability to move up to 25 lbs from one area to another.
Work
Environment:
- Work performed in an office
environment.
- Smoke free work environment.
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Closing
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No
phone calls, faxes or postal mail please.
*Smoke free work environment*
NSF and its subsidiaries are EO/AA employers - we welcome and encourage
diversity in our workplace
NSF is a registered user of the E-Verify employment eligibility
verification system
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